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Manager Customer Service

Location:
Oakville, ON, Canada
Posted:
October 10, 2019

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Resume:

GRACE AHMODU

*** ******* ******

Oakville, ON

L6H 4T5

1-306-***-****

E-mail:adaj5d@r.postjobfree.com

SKILLS AND ABILITIES

Good working knowledge of Microsoft Word, Microsoft Excel

Good communication skills

Good team player

Ability to identify and solve problems

Ability to cope under pressure and meet targets

Punctual and reliable

Keen to learn

EDUCATION

LIAISON COLLEGE, OAKVILLE

Advance Culinary Art Program (In View) Sept. 2019 – Dec. 2019

Basic culinary Art Program May 2019 – Aug 2019

MINISTRY OF LABOUR’S TRAINING MODULE

Worker Health and Safety Awareness in 4 Steps January 9, 2019

Food Handler Training Course

Halton Region

Health Department and Communicable Disease November 2018

Book-Keeping for Small Business

SIAST Jan - April 2012

Prince Albert, SK. Canada

Sage Line 50 V 12

Pitman Training Dublin August 2009

Ireland

B.Sc. in Business Admin (Canadian Equivalent Obtained)

University of Maiduguri 1994 - 1998

Nigeria

WORK EXPERIENCE

Warehouse Associate

AppleOne Agency Oakville – ALSCO

700 Dorval Drive Suite 606

Oakville

July 23rd to August 2nd 2019

Feeding linens (bedsheets, pillowcases, handkerchiefs, napkins, aprons etc) onto machine for ironing

Counting towels hand towels and bagging them

Companion Caregiver

Home Instead Senior Care

461 B4 North Service Road West

Oakville, ON

L6M 2V5

January 2019 to Date

Supervision 1:1 (In Long Term Care Home or Retirement Residence)

Trying to find out about client’s background/work which helps in care and companionship

Watch interactions with other residents and watch for triggers that may upset client.

Assist client by directing and giving him/her ques to use bathroom.

Assist client that needs help dressing up

Feed client that is unable to feed himself/herself

Go for activities with client within the facility

Push client who is unable to walk in wheel chair and helping those who cannot walk properly using walker to navigate their directions.

Manager/Administrative Officer

ASO Holdings Ltd

606 Trent Crescent

Saskatoon, Sk

S7H 4T6

October 2016 – August 2018

Preparing monthly statements using Spread sheets in advance for end of year Tax Returns

Receiving calls from clients and making calls to clients regarding relevant issues

Scanning, copying and faxing documents

Preparing/filing documents using alphabetical order

Meeting with clients to discuss issues relating to their business with the company

Receiving incoming mails and preparing and sorting outgoing mails

Preparing clients cheques as well as depositing company cheques and clients cheques

Making enquiries on behalf of the Company regarding issues that affect the company

Ensuring that clients are well satisfied with the service provided to achieve the company's goals and objectives

Adhering to company's rules and regulations to ensure services are being carried out adequately.

Customer Service Representative

National Money Mart

320-2600 8th Street East

Saskatoon

September 2015 - September 2016

Doing walk through with security to open the store during morning shift and also closing the store during night shift

Ensuring safe is locked and the entire store is safe and secure also monitors and detectors are free from obstruction.

Print out Opening Reports for the day

Count cash in drawer and Safe to ensure it is the same as indicated the previous day

Welcoming customers into the store

Helping customers with their pay day loans and instalment loans as well as cross selling

Cashing cheques for customers as well as working the cheque before to ensure I have the right person, right cheque and recourse.

Processing Money Transfer (Sending /receiving) through western union

Doing weekly auditing on cheques

Cash handling both local and foreign currencies.

Cashing in/Out of drawer

Ensuring drawer and store safe is balanced.

Print out reports for all transactions.

Doing pre-calls to customers reminding them of their loans due dates as well as collection calls to lapsed customers.

Clerical Assistant

Pinnacle Financial Services

140 2nd Avenue NW Swift Current

July 2014 - September 2014

Providing clerical support to the mortgage department

Maintaining filing system

Sales Rep

Next Retail Ltd

Westend Blanchardstown, Dublin 15, Ireland

New Shopping Complex Dundrum

Feb 2005 - Mar 2006

Welcoming customers into the store

Assisting customers find the items they want on the floor and store warehouse

Putting together items that are similar

Working on the till and making orderings from other branches for customers.

Cash Officer

Former Allstates Trust Bank Plc Now EcoBank Nig. Ltd

Auchi Edo State Nigeria

Sept 2003 - Sept 2004

Supervised 10 Cashiers and the customer relations officer

Verification and analysis of Cash in the vault

Distributing certain amount of cash to each cashier at the start of business

Verifying large amounts with cashiers before making payment to customers

Going on cash movement

Seeing to customers needs when all cashiers were busy

Verification of cash from the cashiers and balancing all cash before vaulting

Balancing the cash in the vault

Calling over all cashiers posted entries

Customer Relations Officer

Former Allstates Trust Bank Plc Now EcoBank Nig. Ltd

Auchi Edo State Nigeria

Sept 2001 - Aug 2003

Worked as front desk officer

Opening New accounts for customers and assisting with their account opening forms

Educating old and new customers of both new and existing products of the company

Entering all customers details on the computer after completing account opening forms

Providing customers with Cash Deposit Booklets

Requesting for account numbers, cheque books for customers from the Head Office

Educating all old and new staff during Training courses of the duties involved in Customer Relations Officer

Filing all customers account opening forms

Analysing and submitting daily report on number of customers both old and new for different accounts

Cashier: Paying/Receiving

Former Allstates Trust Bank Plc Now EcoBank Nig. Ltd

OJo Alaba Int`l Market Branch

Lagos Nigeria

Sept 1999 - Sept 2001

Welcoming customers to the company

Receiving cash from cash officer from the vault

Analyzing and verifying cash received from the cash officer

Collecting cash withdrawal slips/cheques from customers

Ensuring accuracy and correct signatures on cheques/withdrawal slips

Making payments to customers and ensuring cash is correct

Receiving Cash and analyzing cash received from customers

Counting, verifying and analyzing all cash received at the end of the day

Balance the cash received and paid out and verify cash to ensure cash is balance

Vault cash left unpaid and cash received.

Volunteer Work

Trailview Alliance Church, Swift Current

Working with children during Vacation Bible School (Every Summer 1 Week in August) 2012 - 2015

Elim Church, Slimmon Road, Saskatoon

Looking after babies while parents are in church every two Sundays in a month 2016 – July 2018

Awana Children Bible Activities

Listening one on one to children reciting their Bible verses Monday Nights September to April (Once, twice or thrice before the end of the program every April) Sept 2016 – April 2018.

References

Mrs Tolu Oyebode

Senior Project Manager

Ministry of Health

3475 Albert Street

Regina, SK.

adaj5d@r.postjobfree.com

Bus: 306-***-****

Cell: 306-***-****

Yemisi Iyilade

1367 Sheldon Avenue

Oakville, Ontario

L6L 2P9

adaj5d@r.postjobfree.com

905-***-****

Pastor Robert Clark

Elim Church

419 Slimon Road

Saskatoon, Sk

adaj5d@r.postjobfree.com

306-***-****



Contact this candidate