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Manager Customer Care

Location:
Mumbai, Maharashtra, India
Posted:
October 10, 2019

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Resume:

Mayur Patil

Phone no : 702*******

Email: adaj4u@r.postjobfree.com

PROFESSIONAL PROFILE

Business Professional with 5+years of experience. Dedicated Operations Manager & effective leader who excels at using proven methods & cutting-edge technology to successfully cut costs, streamline operations & increase productivity. Assertive & enthusiastic, with extensive knowledge of process optimization & unsurpassed worth ethic.

EDUCATION

Exam

Board/ University

Specialization

Year of Passing

Percentage

HSC

Maharashtra State Board

Secretarial Practice

2008

60.62 %

B.M.S

Mumbai University

Marketing

2011

69.67 %

EMBA

ITM- Group of Institutes

Marketing

2015

76.25 %

EXPERIENCE

11/2018 – present

YOUFIRST VENTURES PVT LTD

Operations Manager

s Mumbai

Responsible for smooth functioning of daily activities of Prepaid Cards and Gift voucher processes and U care Subscriptions. Orders Fulfilment & Returns - To ensure 100% customer satisfaction through brand level monitoring of the NPS score vis-a-vis Delivery Time, Product Quality, Wrong SKU delivered etc.

Processing orders received through Ecommerce portal. Managing Inventory on Ecommerce portals.

Taking care for logistical movements of orders.

Responsible for reconciliation of client payments vs card loaded and gift voucher processed. Responsible for internal and external audits from Operations prospective.

Communicating with web development team and marketing team to ensure proper advertisement and positioning of new products

Responsible for maintenance of inventory for various products like health care devices, cards vouchers and fitness devices.

Responsible for regulatory reporting to entities like partner bank, RBI or government agencies. Responsible for seamless co-ordination with business team, tech team, external vendors, operations and customer care unit.

Adherence to company IT Security policies, safeguard information assets (CIA), report IT security incidents and not share company confidential information to external world.

Responsible for conducting information security risk assessment wrt to function / processes and implement mitigation controls

Reporting IT Security Incidents and mitigate the risks by implementing controls

08/2017 – 11/2018

ADITYA BIRLA HEALTH INSURANCE CO. LIMITED

Senior Operations Executive

Working closely with Branch Manager and resolve issues related to Branch operations Responsible for Quality Check for business log in cases and agent recruitment formalities

Mumbai

Co Ordinate with HO, Sales, Marketing, BD, Banka, Vendors and TPA,for Smooth process of Business

Voucher generations and coordination with HO for timely payments to vendors as well as following up with vendors for timely submission of bills.

Responsible to handle petty cash, Bank cash and Cheque collection Preparing Daily, monthly and Quarterly Report

Coordinate with Medical centers for medical test

Co coordinating with underwriters for policy issuance.

Co Coordinating with Centralize Marketing Team to success fully run marketing campaigns in West Zone.

Following up with sales team and Customer for Sales collection. Post and Presales Operations.

Contacting Agents and Customer on regular basis to collect service feedback and resolve queries. Educating customer and Agent about Active health app benefits and how to utilize the same.

02/2016 – 08/2017

ICICI LOMBARD GENERAL INSURANCE CO. LTD

Operations Manager

Manage operations and productivity. Planning and controlling change.

Preside over claims investigations & handling escalations. Resolving Sales Conflicts

Identify and analyze risks associated with policies. Review insurance policies.

Manage insurance data for reports.

Liaison with top management and assist in the development of strategic plans for operational activity. Conducting team building activities to develop collaborative working teams.

Demonstrate flexible and efficient time management and ability to prioritize workload.

Conducting briefing and updating team about Product and Compliance.

05/2012 – 09/2014

MAXVAL TECHNOLOGIES PVT LTD

Market Research Analyst

Performing Research on real estates. Web Research

Collecting analyzing Data. Quality check.

Periodic internal audit.

Meet the accuracy and time line defined. Handing team of 10 researchers.

Handling Client, communicate with client via Email & Skype. ( Customer Care) Monthly Reporting to HOD.

Report Making.

Mumbai

DECLARATION

I hereby declare that the information furnished above is true to the best of my knowledge. I do hereby declare that above particulars of information and facts stated are true, correct and complete to the best of my knowledge and belief.

UPGRADE TO PREMIUM TO REMOVE WATERMARK

UPGRADE TO PREMIUM TO REMOVE WATERMARK



Contact this candidate