Phone No: 961*******
I tend to excel in Technical/Leadership roles as well as Customer/Client Service. To be a part of professionally reputed organization with scope for the challenging career where my knowledge, skill and experience can be utilized for the ample growth of the organization.
Infosys Pvt. Ltd. working as a AWS/Cloud Support member since Dec’2018.
Worked as a Support/Maintenance/Developer on EMC SMARTS tool for British Telecom client on Service Assurance Domain for 3.5Yrs from Jan’2015 to Nov’2018.
Good understanding of quality practices, process and experience in working with team members from distinct cultures.
Excellent organizational, Interpersonal Communication and Strong Time Management skills with high level of adaptability and flexibility and ready to travel to anywhere on business demand.
Administration of SMARTS InCharge Systems.
Good Hands-on experience on Network Monitoring Tool – SMARTS.
Experience on AM/PM, SAM, NPM, Trap Handling (V1, V2 and V3 Traps), Syslog Monitoring, Polling and Performance Thresholds.
Investigate, analyze and resolve technical issues related to Adaptor Platform which includes notification parameters, console configurations.
Customizing SMARTS tool to meet customer requirement.
To acknowledge Incidents/Service Requests and resolve without breaching the SLA.
To write scripts for proactive monitoring and enhancing the BAU activities.
To monitor the SMARTS GUI, Network details and DB on daily basis.
Documentation of project progress on time to time – Project gold build.
To attend ORT calls, User testing calls, coordinating with the team and team building activities to ensure that the entire team is on the same page.
Writing Manual Testing Test Cases for various story releases.
Worked on Front Door Requests in Solution SMARTS.
Helping peers and learning from peers to keep up the balance at work.
Experience on support for EC2 Infrastructure.
Managed and Supported AWS Security related issues, such as IAM and S3 policies for user access.
Manage and Configure AWS services as per business needs (ELB, SNS, EC2, Route53, S3, RDS, cloud watch, IAM and VPC).
Build servers in cloud based and physical infrastructure.
Setup/Managing Linux Servers on Amazon (EC2, EBS, ELB, Security Groups, RDS and IAM).
Setup/Managing Databases on Amazon RDS, Monitoring servers through Amazon Cloud Watch, SNS.
Creating/Managing AMI/Snapshots/Volumes, Upgrade /Downgrade AWS resources (CPU, Memory, EBS).
Configuring topics for email and SNS in AWS simple notification services.
Strong Experience on Amazon EC2 setting up instances, VPCs and security groups.
Setting up databases in AWS using RDS, storage using S3 buckets and configuring instance backups to S3 bucket.
Excelled on creating AMI (AWS Machine Images) that utilizes ELB (Elastic Load Balancer) and Auto Scaling.
Created alarms in cloud watch service for monitoring the server performance.
Knowledge on networking fundamentals.
Knowledge on IP Management (IP Addressing, Sub-netting, CIDR).
Knowledge on ITIL Process – Incident Management.
Tools & Technologies
AWS Cloud (EC2, Cloud Formation, VPC Configuration, S3, Cloud Watch) (AWS Certified Solutions Architect)
EMC SMARTS (Network Monitoring and Fault Management), Incident Management tool.
Linux Administration Activities (Basic Jobs/Server housekeeping).
MySQL – query language.
Read on knowledge on Perl scripting.
Name of Institution
Year of Passing
Joginpally Bhaskar Institute of Engineering
Jawaharlal Nehru Technological University
AWS- Certified Solution Architect Associate.
Received Insta Award for Outstanding Performance on Monitoring of LBG contract in Solution SMARTS – 2015.
Received Best Team Award – 2016 and 2018.
Received multiple client appreciation mails for being able to resolve issues.
Father’s Name: S. RamaKrishna
Mother’s Name: S. Radha Rani
Languages Known: English, Hindi and Telugu.
Special Interests: Yoga, Reading Books, Singing and a member of Toastmasters Hyderabad.
I hereby solemnly affirm that the particulars furnished above are true to the best of my knowledge.