PRIVATE AND CONFIDENTIAL PROFILE
Cell: 082-***-**** / 083-***-****
E-Mail: adaj1s@r.postjobfree.com
PROFILE OF JADRANKA VUKOVIC
Availability/Notice Period
Negotiable
Surname
Vukovic
First Names
Jadranka
Citizenship
Croatian
Identity No
Gender
Female
Passport Status
Valid
Residing in
West Rand
Areas to consider
Willing to Relocate
Languages Spoken
English, Croatian
Expectation
Negotiable
OVERVIEW
As a natural relationship builder, I am equipped with the vision and purpose to drive organizational change and am able to adapt positively to any challenges that arise both personally and professionally.
I am a self-starter who is goal-driven, dynamic and passionate in my dealings with people and business.
I am an excellent communicator and networker with well-developed interpersonal skills. I am a team player and have the ability to form trusted relationships with subordinates, clients as well as superiors.
I have a proven track record of responsibility, integrity and commitment to company objectives.
ACQUIRED SKILLS / ABILITIES
Problem-solving
Analytic Thinking
Strategic Planning
Report Writing
Financial Administration
Front Office Control
Stock Control
Distribution Management
Contract Management
Route Planning
Service Delivery
Logistics Control
Logistics Coordination
Event Management
Promotion Control
Creditors
Debtors
Secretarial Functions
Customer Support Management
Stakeholder Engagement
Administration
Conflict Resolution
Query Resolution
Change Management
Performance Management
Implementation Management
Training
Crisis Management
Business Strategy
Staff Development
Communication Skills
Computer Literate
Customer Service
Staff Management
Time Management
Troubleshooting
Interpersonal Skills
Advanced Supervisory skills
Stress management
Leadership skills
EDUCATION DETAILS
Senior Certificate N4 – phase CEEQ Certificate
Introduction to Computers Microsoft XP Professional
School of Hotel and Tourist - Trade Zagreb - Croatia
COMPUTER LITERACY
MS Office
Internet
Lynx
Ubuntu
Sage
IBT
Chrystal reports
WMS
GP
Chain
EOS
Qlickview
Plato-tracking system
Webmail
lims
CAREER DETAILS
Name of Employer
SGS South Africa (Pty) Ltd – Minerals, Geochem
Designation / Title
Administrator
Period of Employment
May 2019 – Current
Reason for Leaving
Contract position
Assisting the Admin Supervisor by effectively overseeing the Administrative functions of the division
Responsibilities and Duties
Printing and e-mailing of test reports
Ensuring that all information is on relevant templet and sent to customers in set time frame
Maintaining a current status of outstanding work as well as following up with the lab regarding expected reports
Co–ordinate enquiries/ queries are resolved and communicated timorously to the customer.
Assisting with coordinating the signatures on the test reports
Entry data of results into SLIM where necessary
Complies and conforms to the laboratory quality management system (ISO17025 and SANAS)
Communication confidentiality
General administrative tasks (filing,copying,creating customized reporting templets)
Invoicing completed work as per agreed rates
Reconciliations spread sheets
Period of Employment
July 2017 – January 2019
Reason for Leaving
Sabbatical leave
Name of Employer
Digistics
Designation / Title
Customer Support Manager
Period of Employment
September 2016 - June 2017
Reason for Leaving
Contract position
The Customer Support Manager is responsible for customer service in the region, including daily delivery route and monitoring
Customer service levels
Archiving and maintaining customer contractual services levels
No restaurant below the minimum service level over a 12 month period
Order Fulfilment
Preparing and executing plan to service the market for out of stock or low stock items
Ensuring that all order related queries are resolved
Promotional and test product
Ensuring that all new, promotional and test product launch plans are monitored and communicates plan deviations to the DC and SCM
Customer complaints and problem resolution
Ensuring that all customer complaints are resolved and communicated timorously to the customer.
Monitoring trend in complaints and implement plans to address and suggest improvements to reduce complaints
Raw product complaints (RPC)
Ensuring that strict compliance with RPC process
Recalls
Coordinating recall communication to the market
Customer relationships
Meeting with customers to better understand their Issues
Documenting and communicate restaurant issues to relevant personnel
Providing feedback to customer on new initiatives and developments
Building and maintaining sound relationships with the market
Customer contact information
Ensuring that market contact information is always up- to- date
New Stores
Keeping all departments up-to-date on pending new store openings
Training new store personnel on Company processes
Daily route planning
Ensuring the daily delivery plan is optimally prepared for each DC and that revisions to the master schedule are communicated to the customer at least 12 hours before delivery
Ensuring non - schedule deliveries are properly planned and communicated to the customer.
Daily vehicle monitoring
Ensuring that daily deliveries are monitored and that deviation from plan or incidents that will impact the customer are timorously communicated to the customer.
People Management
Managing 9 staff members
Compliant with all HR procedure
Resolving staff issues and queries promptly
Arranging continuous training and development of staff
Preparing, sign off all submit the Customer Support Department payroll in line with company's payroll procedure
Master delivery schedule
Planning, approving and executing delivery schedule with relevant departments
Name of Employer
Ultimum Group
Designation / Title
Logistics Co- Coordinator
Period of Employment
February 2016 - August 2016
Reason for Leaving
Career Advancement
Daily receiving and processing of transport orders
Expediting of vehicles on the daily basis during trips
Daily planning, routing and scheduling of vehicles in a timeous manner
Ensuring that all loads are adequately insured
Assisting claims department in finalizing claims
Ensuring the trucking and capturing of information regarding Product loads
Ensuring all booking times are adhered to loading and offloading – and communicate delays
First point of contact for Drivers
Daily measurement of key performance indicators ( KP I's) in accordance with each client’s service level agreement ( SLA)
Managing loading and offloading times, weighbridge staff, and general day to day controller operations
Ensuring document requirements are adhered to regularly ( Credit applications) /POD/Invoices, Fleet list) and kept up to date
Courteous and effective handling of enquiries and queries from Clients
Administration, filing and documentation
Assist Management to archive strategic objectives
Ad hock support to line Manager
Maintain Client list
Maintain transport files
Maintain client & transporter checklist & database
Checking GIT’s monthly from all transporters
Communicate with Clients regarding available loads
Take on tenders for department and manage application process
Maintaining transport system
Name of Employer
Chemagram Industry
Designation / Title
Secretary/ Creditors/ Debtors
Period of Employment
2014 - 2016
Reason for Leaving
Contract
Generating tax Invoices, re-cons, statements
Monitoring accounts, queries, providing necessary paperwork (e.g. sign Tax Invoice)
Scheduling meetings in regards off outstanding payments
Collecting off outstanding payments
Name of Employer
Weatherly’s And Osiers
Designation / Title
Assistant to General Manager
Manager National Distribution
Receiving Clerk / Transport Orders Clerk/ Dispatching Clerk
Transport Orders Clerk
Dispatching Clerk
Period of Employment
2007 - 2014
Reason for Leaving
Retrenched
Assistant to General Manager:
Responsible for safety and security procedure of staff and warehouse
Available on call for any security problems if any
Arranging staff training for health and safety in different department's
Dealing with an employment company regarding employees time sheet's, annual and sick leave, staff replacement
Arranging of extra staff for diverse mater (e.g. preparation of stock take)
Arranging for service and maintenance of warehouse equipment
Preparing and holding daily meetings with Management on operational issues and time management
Arranging cut off time for urgent delivery and collection accordingly to area
Achieving monthly targets by preparing stock and arranging delivery on time.
Manager National Distribution
Managing department with thirteen staff members
Preparing attendance register, over time, annual & sick leave on monthly basis
Dealing with overall HR issues
Responsible for monthly schedule for truck deliveries to 32 branches national
Dealing with logistics / transport company on daily basis
Arranging size of trucks this to include administrative paperwork and loading schedule for specific branches
Inspection and verification of goods to be loaded and transported this to include packing, visual inspection of commodity
Verification of truck sealing and completeness and correctness of paperwork / documentation
Generating purchase orders and balance to relevant invoices
Responsible for receiving of consumables
Dispatching consumables to 32 branches on request
Responsible for ordering consumables on time and follow up on delivery time
Improvement of sourcing strategies - sourcing different suppliers for consumables to improve service, procurement speed and prices – this resulted in improvement of consumable handling and generated savings of 35% per annum
Generated 30% savings of transport cost and decreased transport time by changing providers
Receiving Clerk
Manage and coordinate with supplier’s time and date for deliveries
Check that paper work of delivery correspond with original order
Handling of returned goods as well as over deliveries and damages
Liaise with suppliers regarding correct paper work Invoice, Credit notes
Receive all Items on the system (Sage)
Transport Orders Clerk
Generate transport orders for 28 branches
Generate splits for all branches
Liaise with branches reg. stock and sold Items
Dispatching Clerk
Preparing all paper work for branches according to date of loading and priority of Items
Printing tags for sold and stock Items
Transferring of Items that have been loaded on the truck
Preparing and downloading for Stock take
Invoicing and Credit note Clerk
Invoicing and credit note on daily basis
Follow up on queries
Name of Employer
Bheka Management Services
Designation / Title
Administrator/ Personal Assistant / Financial Administrator
Period of Employment
2006 - 2007
Reason for Leaving
Retrenched
Name of Employer
Chemagram Industry
Designation / Title
Secretary
Period of Employment
2005 - 2006
Reason for Leaving
Contract
Name of Employer
The Meat Company – MC
Designation / Title
Waitress / Hostess
Period of Employment
2002 - 2004
Reason for Leaving
Better Prospects
Name of Employer
The Joker
Designation / Title
Manager
Period of Employment
2001 - 2002
Reason for Leaving
Better Prospects
References available upon request