Manager Service
Resume:
CURRICULUM VITAE
PIETER ANDRIES JOHANNES SWANEPOEL
I am a 44 year old married individual with one dependent that has an above average level of attention to detail and the ability to communicate effectively across all platforms.
I seamlessly adapt to the varying situations within the automotive industry for which I have an endless passion for since I could read.
I currently reside in Boksburg and spend my free time with family or fellow bikers as we are quite actively involved in charity work for various organizations.
I have a ‘participating’ management approach as I believe this has become the best way to optimize both production and environmental wellbeing within the work place far more effectively than many other management styles out there.
Full Name: Pieter Andries Johannes Swanepoel
Known As: Johan
Date of Birth 20 September 1974
Id Number: 740**********
Marital Status: Married
Dependents: 1
Driver’s license: Codes A & EB unrestricted
Contact Number: 076******* – Primary Number
084******* – Alternate nr.
E-mail address: *****.*************@*****.***
Physical Address: Ravensklip
Boksburg
1459
Hobbies: Motorcycling
Playing Golf & Squash
Gardening
Education
Highest Level: Matric (1992)
School: Hoërskool Verwoerdburg
Subjects: Afrikaans
English
Mathematics
Science
Biology
Woodwork
National Service: 4 SAI Middelburg (1993)
44 Parachute Brigade (1993)
101 Air Supply Unit (1993)
After school studies: Electronic Trade Theory N2 (1994)
Industrial Electronics N2 (1994)
Logical systems N2 (1994)
Institution: Technical College Centurion
Working Experience
Employer: WesBank Corporate
Position: Technical Accounts Executive
– Managed Maintenance
Duties: Carrying out Fleet analysis and recommendations
Customer visits to discuss findings
Promoting Managed Maintenance products
Signing up of new customers on MM
Increasing current MM client base
Maintaining active customer relations and reporting
Operating Systems Microsoft Office
Auto card
‘Fleet-Activ’
Instant Coffee Reports
Employment Period: June 2018 – Current
Reason for wanting to leave: Travelling costs escalated aggressively due to fuel price increase since employment.
Employer: F&R Catai Transport Solutions
Position: National Maintenance Administration Manager
Duties: - Administration Management of all branches
-Updating and auditing Asset registers
-Compile Monthly EXCO reporting
-Monitoring daily Work in Progress
-Vehicle asset administration and maintenance
-General Asset Registry and Administration
-Operational function
-Branch inspections and reporting
-Project Management: SAPS & Transnet
-Procurement and sourcing hard to find parts and equipment.
Operational Systems: - Sage Evolution
-Sage Service Manager
-Expedite
-Microsoft Office
Employment Period: March 2017 – May 2018
Reason for Leaving: Resigned due to uncertain company future
Employer: Impac Underwriting Managers
Position: Claims Manager – Motor Warranty
Duties: - Managing claims division Call Centre
-Full function Management
-Managing 2x administrators
-Customer and repairer Liaising
-Monthly reporting
-Ombudsman query handling
-Daily claims allocations to administrators
-Claims processing cars & Motorcycles
-Payments processing for claims
-Claims cost negotiations
-Identifying fraudulent claims
-Take appropriate action on fraudsters
-Product Training – Technical
-Procurement
Operation systems: - Ilanga
-Microsoft Office
Employment Period: December 2014 – 28 February 2017
Reason for leaving: Headhunted by F&R Catai Transport Solutions
Employer: Sunseeker Caravans – Alberton
(Part of the Imperial Group)
Brand: Jurgens, Sprite & Gypsey
Position: Workshop Manager / 2IC
Duties: - Complete Managing of Workshop
-Full admin capacity (booking – invoicing)
-QA on all work carried out
-Personally handling all handovers
-Daily planning and scheduling
-QI before and after each job
-Full job card processing
-Warranty Administration
-Scheduling of training
-Health & Safety Management
-Upselling of workshop hours
-Drafting of quotes
-Customer Liaising
-Obtaining monthly targets
-Maintaining within budget set out
-Buying of all requirements
-Product Training – Internal Staff
Operating System: - Auto-line/ Kerridge
-Microsoft Office
-JCI-CRM (EPC System)
Employment Period: 6 August 2013 – 30 November 2014
Reason for leaving: Headhunted by Impac Underwriting Managers
Employer: Isuzu Trucks – Midrand
Brand: Isuzu
Position: Commercial Vehicle Sales Executive
Duties: - Prospecting new clients
- Cold Canvassing
- Building and maintaining good customer relations
Operating System: - Auto line
-Microsoft Office
-HTM Trans solve
Employment Period: 1 March 2013 – 5 August 2013
Reason for leaving: Market trends limiting sales, was unable to sustain financially
Employer: UD Trucks SA
Brand: UD Trucks/ Nissan Diesel
Position: Contracted Services Coordinator
Duties: -Compiling quotes for maintenance contracts using ‘HTM TransSolve’
-Compiling information reports for various customers indicating vehicle performance and possible losses
-Liaising with dealers on daily basis assisting with maintenance contract needs and requirements
-Meeting with customers to discuss problem areas both at dealer level as well as top management level
-Querying and following up on major repairs exceeding UD truck repair parameters set out by management, and assuring no warranties and or customer liability is applicable to the repair in question.
- Internal Administrative Management of quotes and sign-off documents
Operating Systems using: Microsoft Office
HTM TransSolve
Employment period: 3 January 2012 – 28 February 2013
Reason for Leaving: Travelling to and from work became too costly
(Boksburg to Rosslyn)
Employer: Scania SA
Brand: Scania Trucks
Position: Repair & Maintenance -
Contracted Services Supervisor
Duties: - Investigation of costly repairs
- Regular dealer visits with the purpose of sorting out any possible queries effectively
- Auditing dealer Standards
- Issuing of work order Authorizations and insuring cost effective repairs in order to maximize profitability for Scania R&M division
- Assisting customer with account problems as well as technical information where needed
- Supervising contract controllers & functions
- Customer visits and liaising
- Invoice checking & monitoring
- Vehicle fleet inspections
- Capturing of actual kilometer billing information
- Compiling repair reports for customers
- Damage diagnosis of work carried out
-Technical assessment of work required
- Suggesting alternative repairs where applicable
- Identifying driver abuse and neglect
- Compiling repair reports on a regular basis
- Compiling of Km rate review reports
- Service history analysis
- Administration Management
- R & M product Training
Operating systems used: - Automaster
- Ramas
- Microsoft Office – specialized
Employment Period: October 2008 to December 2011
Reason for Leaving: Head Hunted by UD Trucks SA
Employer: Imperial Commercial T/A Tyco Trucks
Brand: DAF, International & Renault Trucks
Position: Senior Service Advisor
Stand-in Workshop Manager
Duties: - Daily planning of working hours and workshop efficiency maximization - Opening and costing of Job cards - Attending to customer queries and complaints on a daily basis and resolving them as effectively as possible to both parties’ benefit
- Ensuring lowest possible Work in Progress on a daily basis
- Attending to warranty parts and issues where present
- Technical analysis of repairs carried out
- Preliminary Damage diagnosis upon arrival
- Service history analysis upon costing
- Warranty submission and costing
- Repair reports where applicable
- Managerial duties when manager is on leave
- Buying of stationary and consumables
- Administrating Petty cash
- Standing in for Workshop Manager when on leave
Or out of the office, handling all aspects of the
Position, including month-end reporting
Operating systems used: - Automate
- Oilpro V3
- Microsoft Office
Employment period: May 2003 – September 2008
Reason for leaving: Uncertain Company prospects – Liquidation
Employer: Lyndhurst Toyota
Brand: Toyota Dealership
Position: Service Advisor
Acting Service Manager
Duties: - Daily booking in of vehicles and costing of all job cards opened
- Administration of warranty parts & procedures maintaining a low level of WIP
- Administrating cash outstanding account - Quoting customers on additional work required - Selling maximum hours per job
- Attending to customer queries and complaints - Liaise with Toyota SA with customer problems using ‘E-Toyota’ as a communication system - Capturing of services on service contract system on E-Toyota
- Keeping customers up to date with vehicle progress as promptly as possible - Achieving a 93% CSI score for the dealership
- Acting Service Manager in absence of active
Service manager for 3 months
Operating systems: - Automate
-BSI
-E-Toyota
-Microsoft Office
Employment period: May 2002 – April 2003
Reason for leaving: Head Hunted by Tyco Trucks
Employer: Shell Autoserve – Selby
Brand: Multi-brands from Alfa to Volvo cars
Position: Buyer / Service Advisor
Duties: - All purchasing aspects of branch
- Service advisor duties when required - Monthly Stock taking
- Cost effective buying and supplier shopping to ensure maximum profitability
- Attending to customer queries and complaints
- Petty Cash Administration
Operating systems used: - Sacrin plus
- Oilpro V3
- Microsoft Office
Employment Period: June 2000 – April 2002
Reason for leaving: Head Hunted by Lyndhurst Toyota
Employer: Value Truck Rental (Now trading as Value
Logistics)
Brand: Mainly UD Trucks/Nissan Diesel, some Mercedes trucks
Positions: - Tyre Controller
- Workshop Assistant
- Workshop Admin/Panel Shop
- Parts Buyer/ Resourcer
Duties: - Controlling of entire fleets Tyre requirements
- Carrying out regular tyre inspections at the various depots and branches
- Attending tyre breakdowns within 100km Radius
- Orchestrating tyre related breakdowns outside 100km radius
- Assisting with basic services and breakdowns on various vehicles in fleet - Attending to running repairs on trailers
- Attending to workshop admin structure from opening of job cards to costing of them
- Handle quotes on vehicle accident repairs
- Obtaining quotes for body repairs and getting them signed off by management on a daily basis
- Sourcing and buying of cost effective parts for various makes of vehicles in fleet
Employment period: April 1998 – May 2000
Reason for leaving: Limited prospects and growth
Employer: Ronnie Bass Auto – Mazda Dealership
Brand: Mazda, Ford & Mitsubishi Cars
Position: Automotive apprentice – Petrol
Duties: General workshop repairs and service
Started working independently within 6 months
Booking in of vehicle for repairs and service
Customer liaising
Employment Period: January 1996 – February 1998
Reason for leaving: Company went into Liquidation
References:
Lindy Van Rensburg: Position: Operations Manager Impac Underwriting Managers
Deon Alberts - Position: Dealer Manager at Tyco and Imperial Commercial
Greg Harrison – Position: Workshop Manager – Lyndhurst Toyota
Riaan Van Deventer – Position: Workshop Manager – Isuzu Trucks
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