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Customer Service Back Office

Location:
New Delhi, Delhi, India
Salary:
As per experience
Posted:
October 10, 2019

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Resume:

RESUME

Permanent Address: Present Address:

VINAY PAWAR B/7, H.NO. 122,

W.NO: 10, H.NO. 143 Sector – 3, Rohini

V.P.O. KHARKHODA

DISTRICT - SONIPAT (HR)

Mob. 829-***-****

Email: adaj14@r.postjobfree.com

CARRIER OBJECTIVES:

To attain a challenging position and invite a challenge to lead in carrier where I can develop myself

By continuous learning and provide perpetual value addition to organization as well.

ACADEMIC QUALIFICTION:

10TH passed from HBSE.

12TH passed from HBSE.

B.A. passed from MDU (ROHTAK).

PROFESSIONAL QUALIFICATION:

Six month basic computer certificate.

BPO Work Experience:

MPHASIS AIRTEL BPO 1YRS EXPERIENCE (Feb.2007 to march 2008).

BACK OFFICE EXPERIENCE EXL NOIDA (March 2008 to Nov.2011).

METLIFE insurance BPO NOIDA (Nov. 2011 to April 2014).

BACK OFFICE EXPERIENCE EXL NOIDA (Jan. 2017 to July 2017).

TCI STAINLESS STEEL (DOOR FITTING ITEMS) (SEPT. 2017 TO PRESENT). FIELD SALES

Retail Experience:

Worked as a FENA detergent distributor in Kharkhoda (sonepat). May 2014 to Nov.2016.

MetLife JOB PROFILE:

We audit the scanned images of the insurance policies on the computer screen & match them under the

Client guidelines. If we found something missing or mismatching according to the client guideline. Then we

Mark error and make the policy ok. Time to time we got feedback from the client end, and got some new

Updates & changes in their new & old updates.

EXL JOB PROFILE:

Process is related to Property and Casualty. The work is related to validate agent and agencies.

Our worked was based on citrix application. We used lotus and DMS (data management system).

We find out agent and agencies detail on DMS. We gave appointment also on DMS screen. We update

new agent and agency detail on this DMS screen.

PERSONAL STRENGTH:

Strong team builder in customer service environments. Always believe in team work, honesty & in fare game.

PERSONAL DETAILS:

Date of Birth : 11-10-1979

Sex : Male

Marital Status : Married

Nationality : Indian

Language Known : Hindi, English

Hobbies : Reading books, watching football

Religion : Hindu Signature

VINAY PAWAR



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