LANGUAGE & SOFTWARE SKILLS

Proficiency in English and Spanish. Fluent in spoken and written German, French and Italian.

Typing, Macintosh knowledge, (Word and Filemaker) Pc knowledge. Microsoft Office pack: Word, Excel, Access, PowerPoint, Oracle, Corel, Microsoft Outlook, Lotus, QuickBooks, Internet Research.

EDUCATION

El Camino College, Associate in Arts May 2016

Lequeitio Technical School, Administrative Assistant Certification Sep 2006

PROFESSIONAL EXPERIENCE

Alorica / GetixHealth / HCFS / Aerotek – Eligibility Screener, Senior Care Navigator Oct 2017 – present

Screen patients to determine eligibility for Third Party resources.

Filling and submitting patient applications.

Communication with physicians, case managers, social workers, and hospital business office staff.

Retrieve and forward records and information to appropriate parties.

Logs and reports update.

Analyze, distribute and follow-up on special requests and adjustments with hospital personnel.

Childnet – Transportation Program Support May 2017 – Oct 2017

Assigning drivers to routes.

Handling client complaints.

Performing routine mechanical checks on vehicles.

Handling project management, field supervision, and transportation planning.

Logs update.

Meetings preparation: agenda, minutes, etc.

Kelly Services - HealthNet, File Management Feb – May 2017

Pre-assembling files and keeping an adequate number in supply for all service units

Cross-referencing and locating client file numbers within the client information system

Logging in and out all housed equipment

Manning the help window, helping service workers with all requests for files and records, following the procedures within file management

Logging in and out all mail or files from internal and external resources

Labeling files according to retention and disposal schedules and preparing files for disposal

CalyWire Inc, Bilingual inspector Feb 2017

Read and evaluated materials for grammatical error and style consistency

Sub-edited text written by a number of authors to ensure consistent house style

Typesetting and design of layout

Ensured that assignments were prepared in a timely manner

Liaised regularly with contractor by phone and email

Checked that texts matched the originals

Signtronix, Customer Service & Bilingual Sales Coord. Jan 2015 – Sep 2015 & Dec 2015 – Nov 2016

Follow-up with customers over the telephone, through emails and in person.

Sourced new sales opportunities through inbound lead follow-up, outbound calls and emails.

Responsible for calendaring and scheduling meetings and events for the CEO trips overseas.

Trade shows preparation and attendance.

Met personal/customer service team sales targets and handling quotas.

Routed qualified opportunities to the appropriate sales executives for further development and closure.

Beach House Hotel, Bilingual Front Desk Agent Sep 2015 – Nov 2015

Operated hotel switchboard, taken calls, provided information and transferred calls.

Taken reservations over the telephone, through emails and in person.

Handled guests’ check-ins and check-outs.

Answered queries regarding the hotel’s services, charges, dining facilities, sports facilities and travel directions.

Computed bills and take payments.

Contacted housekeeping and maintenance departments when a problem was reported.

Law Offices of Colmenares & Tomilowitz, Bilingual Collector & Telemarketer Dec 2014 – Jan 2015

Identified when delinquent accounts needed to be called based on their terms of sale and called promptly once an account became past due.

Handled all requests for documentation and conducted all research resulting from the morning calls.

Called prospective customers in designated market area to qualify leads and explained type of product offered.

Follow-up frequently for payment commitments (approx. 100 calls daily).

Compiled and submitted information about problem accounts to the Department Manager.

Scheduled appointments for sales staff to meet prospective customers.

Aramark Uniform Services, Bilingual Collections Specialist Oct 2013 – Nov 2014

Identified when delinquent accounts needed to be called based on their terms of sale and called promptly once an account became past due.

Weekly meetings and conference calls with the area team financial representatives.

Handled all requests for documentation and conducted all research resulting from the morning calls.

Follow-up frequently for payment commitments (approx. 45 calls daily).

Compiled and submitted information about problem accounts to the Department Manager.

Adjustments preparation.

Xerox, Kentucky Health Benefits Exchange Customer Care Representative Jul 2013 – Oct 2013

Follow-up with customers over the telephone.

Met personal/customer service team sales targets and call handling health plans, estimates and enrollment.

Identified and assessed customers’ needs to achieve satisfaction.

Provided accurate, valid and complete information by using the right methods/tools.

Handled complaints, provided appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Kept records of customer interactions, process customer accounts and filed documents.

Xerox, Healthcare Customer Care Assistant for MetLife Apr 2013 – May 2013

Follow-up with customers (system administrators) over the telephone.

Met personal/customer service team sales targets and call handling estimates.

Identified and assessed customers’ needs to achieve satisfaction.

Provided accurate, valid and complete information by using the right methods/tools.

Handled complaints, provided appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Kept records of customer interactions, processed customer accounts and filed documents.

Princess Hotels & Resorts, Bilingual Receptionist & Reservations Agent Sept 2009 – Sept 2012

Please see duties above for same position at the Beach House Hotel

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