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Manager Customer Service

Mafikeng, North West, South Africa
October 03, 2019

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Cell number : 082-***-****

Email Address :


Surname : Segatle

First Name : Neo Nthabiseng

Date of Birth : 1991-06-29

Identity Number : 910-***-**** 087

Gender : Female

Home language : Setswana

Language Proficiency : English, Tswana and Afrikaans

: All speak, read and write

Marital status : Single

Health Status : Good

Criminal Record : None


Secondary school : Hoerskool Westonaria

Highest Grade Passed : 12 (Matric)

Year Completed : 2009

Subject Passed : English

: Afrikaans Eerste Addisionele Taal

: Accounting

: Mathematics

: Business Studies

: Economic

: Life Orientation

Institution : North West University (Potchefstroom)

Qualification obtained : B.Com Human Resources Management

Year completed : 2014

Subjects (2012 first year) : Financial Accounting

: Intro to Academic literacy

: Academic literacy

: Business Management

: Intro Business Management

: Function of Human Management Resource

: Intro to Economics

: Basic Macro and Micro management

: Introduction to Industry Psychology

: Occupational Ergonomics

: Introduction to Labour Relations

Subjects (2013 second year) : Introduction to Marketing Management

: Personnel Psychology

: Career Psychology

: Consumer Behavior

: Career Psychology

: Occupational Management

: Work Group dynamics

: Descriptive Statistics

: Practical Statistics

: Understanding the Economic World

Subject 2014 third year : Financial Management

: Strategic Management

: Organizational Psychology

: Theory and Practice of Labour Relations

: Management of Labour Relations

: Conflict Resolution

: Applied Ethics

Qualification obtained : B.Com Honours Human Resource Management

Year completed : 2015

Subjects : Psychological Evaluation, Recruitment and


: Human Capacity Building

: Human Resource Management Strategies

: Organizational Behavior

: Research Methodology

: Work Wellness

: Organizational Development

: Authentic Helping

: Industrial Sociological Theories

: Applied Labour Relations

: Collective Bargaining and Negotiations

Award (JB Marks) 2014 : Outstanding Achievement in the HR field


Institution : Emzini Printing and Training Agency

Qualification : Computer Literacy Certificate

Subjects : Windows XP

: MS office 200/2003/2007 CP

: MS Word

: MS Exel

: MS power Point

: MS Access

: Internet

: In-Service Training


Institution : Ocean Basket Potchefstroom

Period : 10 Months (Part Time)

Contact : Mrs. A. Angelious

Contact Number : 018-***-****

Company : NCPC (CSIR)

Position : Skills Development Assistant

Certificate (December 2015) : RECP-Introductory course

Roles and Responsibility : communication with delegates via e-mail and Telephonically, preparing for training the Logistical aspects, typing and preparing certificates, sending out the test results, courier documentation to facilitate training and providing administrative support to the team.

Period : 23 November 2015 -30 November 2016

Contact : Mrs. Lulekwa Makapela (Contract Manager)

Contact number : 012-***-****

Contact : Lehlogonolo Nkadimeng (Senior Legal Advisor)

Contact number : 012-***-****

Position : Contract Office Support Assistant

Roles and responsibility : preparing contracts, printing contract, providing

Feedback to delegates regarding the status of

Preparing of the routing form and facilitating

the process, filling of the contract, quality check

Agreement, supplier and sub-contract agreement

Adding information on the database and

communicating with Project Managers .

Period : 01 December 2016 – 31 March 2017

Contact : Mrs L. Makapela (Contract Manager)

Contact number : 012-***-****

Contact : Mr R. Muthabine (Contract Administrator)

Contact number : 012-***-****

Company : Clinical Psychologist Practice

Position : Administrator

Period : 1 April 2017- 01 August 2018

Duties : management of office equipment, handling

external or internal communication or

management system, organising, arranging and

coordinating meetings, sorting and distributing

incoming and outgoing post, deal with email

enquiries, sort out incoming and outgoing mail type

letters and reports, assisting of daily responsibilities.

Contact : Dr. MT. MaseTshaba

Contact Number : 083-***-****

Company : Managed Integrity Evaluation (MIE)

Position : Transcripts Verification Consultant (UFS)

Period : 01 October 2018- to date

Duties : Processes requests for transcripts, student grade records, course descriptions, and other information in accordance with privacy laws and university policies. Greets visitors in person or on the phone, providing customer service with advice and guidance regarding the registration process; may refer customers to appropriate department or university site. Responds to inquiries by telephone or letter regarding academic standing, transcript problems, and unclear or irregular transcript requests. Provides transcripts, enrollment verification, and degree certifications by mail, FAX, or telephone, according to prescribed procedures; advises students concerning their records. Maintains files in proper order; pulls records for processing and refiles. Maintains logs of records release transactions initiated by other departments.

Contact : Jennifer Barkhuizen (Manager)

Contact Number : 012-***-****

Contact : Linda Van Dyk (Transcripts Administrator)

Contact Number : 012-***-****

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