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Customer Service Information

Winston-Salem, NC, 27106
October 07, 2019

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Calperta Baker

**** ********** ** *** *, Winston Salem, NC 27106


Professional Summary


l Customer service

l Mathematics

l Active listening

l Speaking

l English language

l Critical thinking

l Coordination


Desk clerk AUG.2014-Present

Quality Inn WS, NC

l Answered multiple calls per day by addressing customer inquiries, solving problems, and providing information about the business on a multiline phone.

l Greeted customers entering the hotel to ascertain what each customer wanted or needed.

l Politely assisted customers in person and via telephone.

l Communicated with vendors regarding back order availability, future inventory, and special orders.

l Developed reputation as an efficient service provider with high levels of accuracy.

l Directed calls to appropriate individuals and departments.

l Assigned jobs and placed information in the right database.

Residential Counselor

Foundation Strong

l Observed and monitored client behavior and responses to treatment.

l Recorded client information on special flow sheets, accurately indicating suicidal precautions, sleep flow, and restraints.

l Monitored medication and gave out medication.

l Completed notes of daily behavior on clients.

l Worked with team members of client’s to create treatment plan and goals.

Box Office Nov 2009-Jan2014

The Grand Theatre WS, NC

l Receive payment by cash, credit cards, or debit cards.

l Issue receipts

l Assists customers by proving information and resolving their complaints.

l Count money in cash drawer at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

l Greet customers entering establishment.

l Sell tickets and other items to customers.

Cashier Apr 2011-Jun 2011

Forsyth Seafood/Market WS, NC

l Receive payment by cash, credit cards, or debit cards.

l Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans, ect.

l Greet customers entering establishment.


Nursing Aug 2008



High School Diploma June 2008

Atkins high school WS, NC

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