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Customer Service Manager

Location:
Qibla, Kuwait City, Kuwait
Salary:
850
Posted:
October 06, 2019

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Resume:

VICTORIA MOLINA-DASHTI

NORTHWEST SULAIBIKHAT BLOCK 2 ST 228 HOUSE 554

PHONE MOBILE KUWAIT +965******** • E-MAIL adai2c@r.postjobfree.com

Personal Information

Marital status : Married

Nationality : Kuwaiti

Date Of Birth : 11/03/1977

Gender : Female

Objective

To obtain a position where I can maximize my management skills, apply my knowledge on quality assurance and program development, and utilize my training experience to be able to contribute in the attainment of the company’s goals and accomplishment of its mission.

Work Experience

Country Manager, Just Ask Project, Marketing Department, The Sultan Center Kuwait (January 10, 2011 to Present)

Responsibilities:

Implements the corporate master plan with respect to the program at country level and ensure delivery at optimal levels and enhance the awareness and customer retention

Manages Just Ask Program issues in coordination with other functions (i.e. Logistics for distribution, OPS (define) and other similar functions)

Hires and trains staff to ensure high customer service focus and meeting demands

Monitors the program performance such as sales, costs, customer service, loyalty, product delivery and the like to ensure attainment of established targets

Monitors customer feedback relative to the program and makes recommendations for enhancements and provides inputs on local market trends to optimize service levels and competitive edge of the program

Organizes yearly budget for the department and preparing the profit and loss reports

Coordinates with country communication & PR to ensure effective communication/awareness of the program in line with the established corporate guidelines.

Country Coordinator, Just Ask Project, Marketing Department, The Sultan Center Kuwait (January 7, 2010 to January 10, 2011)

Responsibilities:

Monitors and supervises customer orders overall locations

Monitors and supervises shipping batches with shipping company

Sources foreign goods as per customer’s preference

Prepares total costs quotation and negotiates prices with merchants

Manages cash deposit shift basis & reconciles to cash office

Conducts inventory control

Carries spot checks per locations to ensure efficient adherence to policies and procedures

Carries out orientation sessions to new Just Ask staff and oversees their training on the counter

Processes vendors invoices (in absence of county manager)

Reports to Just Ask manager and marketing manager

Senior Advisor, Just Ask Project, Marketing Department, The Sultan Center Kuwait (August 2, 2003 to January 8, 2010)

Responsibilities:

Monitors and supervises customer orders overall locations

Monitors and supervises shipping batches with shipping company

Sources foreign goods as per customer’s preference

Prepares total costs quotation and negotiate prices with merchants

Manages cash deposit shift basis & reconcile to cash office

Conducts inventory control

Receptionist, The Sultan Center Kuwait (November 10, 1999 to January 2, 2003)

Responsibilities:

Works to achieve set sales targets

Manages and controls cash payments and deposits to TSC cash office

Adheres to company rules and procedures

Education

2 years Computer Secretarial Program, New Era University, Philippines (June 1998)

Languages

English: 1. Speaking: Excellent

2. Reading: Excellent

3. Writing: Excellent

Arabic: Basic

Computer Skills

Microsoft Office Suite, Oracle Database, HTML Online Shopping Application

Attributes

Hardworking, trustworthy, flexible, with the ability to adapt well to new situations, and works effectively as part of a team or thorough own initiative



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