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Customer Service Office

Location:
Johannesburg, Gauteng, South Africa
Posted:
October 02, 2019

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Resume:

CURRICULUM VITAE FOR

MAKWALE KESHALETSENG FLORENCE

***** ***** ****

ETWATWA EXTENSION 37

DAVEYTON - 1520

CONTACT NUMBER: 063-***-**** OR 076-***-****

EMAIL:adahx3@r.postjobfree.com

CUSTOMER SERVICE ADMINISTRATOR/ OFFICE ADMINISTRATOR / SECRETARY/ RECEPTIONIST/

Administrator/ Secretary/ Receptionist professional with 08 years of experience

Highly organized, efficient and skilled in a variety of office support task

Ability to work under pressure and meet deadlines without supervision

Has worked in hand with the directors and recognised for high quality work

Managed the Customer Service Department and provided exceptional service

Excellent communication and leadership skills

Ability to learn new process, workflows, policies and procedure within minimal

ramp-up time

Managed the Centre Management Offices in the absence of Operations and Centre Manager and provided exceptional service

PERSONAL DETAILS

Surname : Makwale

Full Names : Keshaletseng Florence

Identity number : 851***-****-***

Gender : Female

Languages : English, Sepedi and isiZulu

EDUCATIONAL QUALIFICATIONS

Last School attended : Ntoampe High School

Higher Grade passed : Grade 12 (Matric)

Subjects passed : Biology, P. Science, Afrikaans, English and Sepedi

Year passed : 2002

HIGHER ACADEMIC QUALIFICATIONS

Name of Institution : Lebowakgomo Community Centre

Course completed : Diploma in Secretariat, Office Administration

And Computer Literacy

Computer Packages : Microsoft Word, Micros Excel, Microsoft PowerPoint

Microsoft Outlook Express, Internet and Email

Year completed : January to December 2004

EMPLOYMENT HISTORY

1. Name of Employer : Sembel –It

Position of Responsibility : Customer Service Clerk

Duties and Responsibility : Processing orders on SYSPRO (Invoicing)

Arrange deliveries with fitters, consultants and customers

Process of the fitter’s Claims for payments

Handling the customer’s complaints and queries

Managing the Customer Service Department in the absence of the manager

Reason for Leaving : Company Closed down

Duration : 2005 – 2012

2. Name of the Company : Councillor’s Office – EMM

Position of Responsibility : Personal Assistant

Duties of Responsibility : Managing the Councillor’s diary,

Manage the daily operation of the Office

Applications and Verifications of Housing Subsidies

Attend meetings with/out Councillor and take minutes

Attend to all Service Delivery Queries and action them with relevant Departments

Duration : June 2013 to August 2014

Reason for leaving : Greener Pastures

3. Name of the company : Finlay & Associates

Position of Responsibility : Receptionist / Office Administrator

Duties of Responsibility : Managing the daily operation of the Offices

Daily Operation of an electronic switchboard

Manage the building’s Petty Cash accordingly

Ordering of Consumables/Stationery from the suppliers

Processing supplier’s invoices for payments on MDA

Compile the Monthly Management report for the

Landlord using the MDA system

Manage the Service contractors on daily basics

Duration : August 2014 – May 2015

Reason for leaving : Finlay was acquired by Broll

4. Name of the Company : Broll Property Group – Investec (Mayfield Square)

Position of Responsibility : Receptionist / Office Administrator

Duties of Responsibility Managing the daily operation of the Offices

Daily Operation of an electronic switchboard

Manage the building’s Petty Cash accordingly

Load & link the new suppliers on BOL

Processing supplier’s invoices for payment on BOL and make sure they are paid in time

Ordering of consumables/services and refreshments

Compile the Monthly Management report for the

Landlord using BOL and submit it in time

Manage the Service contractors on daily basics

Duration : June 2016 to October 2016

Reason for Leaving : Property was sold to another company

CURRENT EMPLOYMENT

Name of the Company : Broll Property Group - Investec (Design Quarter)

Position of Responsibility : Admin Assistant

Duties of Responsibility Managing the daily operation of the Offices

Daily Operation of an electronic switchboard

Manage the building’s Petty Cash

Capturing and issuing of PO ‘s to the suppliers according to their SLA’s & Approved quotes/CP’s

Logging of faults on BOL

Processing supplier’s invoices for payment on BOL and make sure they are paid in time

Track payments and send remittance to the suppliers to make sure accounts are always up to date

Ordering of Consumables, Stationery and refreshments and manage them accordingly

Capture the Parking, Refuse journals and submit to the Debtors Clerk on time

Manage the Service contractors on daily basics

Duration : March 2017 to Date

REFERENCES

Councillor’s Office

Makgoba Kgopa 082-***-**** OR 083-***-****

Broll Property Group

Juli Fourie (Design Quarter) : 082-***-****

Lana Spies ( Design Quarter) : 084-***-****

Felicia Watson ( Mayfield Square) 083-***-****



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