Customer Service Office
Resume:
CURRICULUM VITAE FOR
MAKWALE KESHALETSENG FLORENCE
ETWATWA EXTENSION 37
DAVEYTON - 1520
CONTACT NUMBER: 063-***-**** OR 076-***-****
EMAIL:**************@*****.***
CUSTOMER SERVICE ADMINISTRATOR/ OFFICE ADMINISTRATOR / SECRETARY/ RECEPTIONIST/
Administrator/ Secretary/ Receptionist professional with 08 years of experience
Highly organized, efficient and skilled in a variety of office support task
Ability to work under pressure and meet deadlines without supervision
Has worked in hand with the directors and recognised for high quality work
Managed the Customer Service Department and provided exceptional service
Excellent communication and leadership skills
Ability to learn new process, workflows, policies and procedure within minimal
ramp-up time
Managed the Centre Management Offices in the absence of Operations and Centre Manager and provided exceptional service
PERSONAL DETAILS
Surname : Makwale
Full Names : Keshaletseng Florence
Identity number : 851***-****-***
Gender : Female
Languages : English, Sepedi and isiZulu
EDUCATIONAL QUALIFICATIONS
Last School attended : Ntoampe High School
Higher Grade passed : Grade 12 (Matric)
Subjects passed : Biology, P. Science, Afrikaans, English and Sepedi
Year passed : 2002
HIGHER ACADEMIC QUALIFICATIONS
Name of Institution : Lebowakgomo Community Centre
Course completed : Diploma in Secretariat, Office Administration
And Computer Literacy
Computer Packages : Microsoft Word, Micros Excel, Microsoft PowerPoint
Microsoft Outlook Express, Internet and Email
Year completed : January to December 2004
EMPLOYMENT HISTORY
1. Name of Employer : Sembel –It
Position of Responsibility : Customer Service Clerk
Duties and Responsibility : Processing orders on SYSPRO (Invoicing)
Arrange deliveries with fitters, consultants and customers
Process of the fitter’s Claims for payments
Handling the customer’s complaints and queries
Managing the Customer Service Department in the absence of the manager
Reason for Leaving : Company Closed down
Duration : 2005 – 2012
2. Name of the Company : Councillor’s Office – EMM
Position of Responsibility : Personal Assistant
Duties of Responsibility : Managing the Councillor’s diary,
Manage the daily operation of the Office
Applications and Verifications of Housing Subsidies
Attend meetings with/out Councillor and take minutes
Attend to all Service Delivery Queries and action them with relevant Departments
Duration : June 2013 to August 2014
Reason for leaving : Greener Pastures
3. Name of the company : Finlay & Associates
Position of Responsibility : Receptionist / Office Administrator
Duties of Responsibility : Managing the daily operation of the Offices
Daily Operation of an electronic switchboard
Manage the building’s Petty Cash accordingly
Ordering of Consumables/Stationery from the suppliers
Processing supplier’s invoices for payments on MDA
Compile the Monthly Management report for the
Landlord using the MDA system
Manage the Service contractors on daily basics
Duration : August 2014 – May 2015
Reason for leaving : Finlay was acquired by Broll
4. Name of the Company : Broll Property Group – Investec (Mayfield Square)
Position of Responsibility : Receptionist / Office Administrator
Duties of Responsibility Managing the daily operation of the Offices
Daily Operation of an electronic switchboard
Manage the building’s Petty Cash accordingly
Load & link the new suppliers on BOL
Processing supplier’s invoices for payment on BOL and make sure they are paid in time
Ordering of consumables/services and refreshments
Compile the Monthly Management report for the
Landlord using BOL and submit it in time
Manage the Service contractors on daily basics
Duration : June 2016 to October 2016
Reason for Leaving : Property was sold to another company
CURRENT EMPLOYMENT
Name of the Company : Broll Property Group - Investec (Design Quarter)
Position of Responsibility : Admin Assistant
Duties of Responsibility Managing the daily operation of the Offices
Daily Operation of an electronic switchboard
Manage the building’s Petty Cash
Capturing and issuing of PO ‘s to the suppliers according to their SLA’s & Approved quotes/CP’s
Logging of faults on BOL
Processing supplier’s invoices for payment on BOL and make sure they are paid in time
Track payments and send remittance to the suppliers to make sure accounts are always up to date
Ordering of Consumables, Stationery and refreshments and manage them accordingly
Capture the Parking, Refuse journals and submit to the Debtors Clerk on time
Manage the Service contractors on daily basics
Duration : March 2017 to Date
REFERENCES
Councillor’s Office
Makgoba Kgopa 082-***-**** OR 083-***-****
Broll Property Group
Juli Fourie (Design Quarter) : 082-***-****
Lana Spies ( Design Quarter) : 084-***-****
Felicia Watson ( Mayfield Square) 083-***-****
Contact this candidate