Jacksonville, Fl. 32244
Highly developed sense of integrity and commitment to customer satisfaction. Demonstrated passion for excellence with respect to treating and caring for customers. Ability to communicate clearly and professionally, both verbally and in writing. Has "thick skin" and is able to handle complaints and unpleasant customers. Has a pleasant, patient and friendly attitude. Strong decision making and analytical abilities. Strong detail orientation and communication/listening skills. Willingness to work a flexible schedule and occasional overtime when needed. Possess a strong work ethic and team player mentality.
Bushwick High School, Brooklyn, New York
Florida State College, Jacksonville, FL, Certificate, Emergency Medical Technician
04/18 – Present Billing Associate l, One Call Care Management
Process billing transactions, receive and prepare billing files from a variety of sources to invoice from or upload into billing systems, enter/uploads information into billing system or computes amounts due, prepares invoices, listing products and or services sold and amounts due, posts transactions to accounting records, analyzes posted data to determine if billed dollars are comparable to month over month comparison, interface with Therapy Providers to request bills and Rx notes, perform other related duties as assigned.
05/14-12/17 Customer Service/Sales Representative, Alorica Corporation (Work from Home)
Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly. Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking. Provide quality service and support in a variety of areas including, but not limited to: billing, placing print orders, and system troubleshooting. Troubleshoot customer issues over the phone. Use automated information systems to analyze the customer’s situation. Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company. Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience. Responsible for compiling and generating reports as they relate to customer service surveys.
09/13-5/14 Tech/Customer Support Representative, Teletech@home
Resolve customer inquiries by phone, chat or email; Deliver service and support to users via remote connection, by phone or over the Internet; Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services; Gather customer’s information and determine the issue by evaluating and analyzing the symptoms; Diagnose and resolve technical hardware and software issues; Research required information using available resources; Follow standard processes and procedures; Learn and utilize specific software tools and problem solving strategies to solve customer issues and continuously improve the processes