**** - ** ******** ***. *******, Ontario M4P 1T9
Over five years of experience providing exemplary service to all levels of staff and the public, frequently going beyond the call of duty to ensure customer satisfaction – courteous, professional and efficient
Highlights of Qualifications
Extensive experience providing administrative support to all levels of staff, following established procedures, maintaining confidentiality and attention to details.
Excellent organizational, interpersonal and communication skills both verbal and written; with the ability to accurately access clients' needs and direct them to appropriate services.
Supportive team-player with a track record of taking initiative and working independently.
Strong technical skills with proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook), and working knowledge of standard office equipment.
Effective critical thinker adept at problem solving and finding creative solutions to challenging issues.
Provided administrative support to office staff and management personnel including scheduling, correspondence and the preparation of monthly expense reports
Prioritized as necessary to effectively manage workload and meet deadlines
Prepared and distributed materials for Board of Directors, Senior Management and Committee meetings.
Monitored project progress, provided management with regular updates and other pertinent information to avoid unnecessary and potentially expensive surprises
Acted as first point of contact between management, volunteers, staff and the general public, addressing routine queries and correspondence professionally and independently where possible.
Trained new staff to ensure efficiency and to generate significant improvements in their productivity
Receptionist/Administrative Assistant 2018 - 2019
U3S Staffing, Toronto 2019
Ensured tenant information was correct and entered relevant information into Excel worksheet
Photocopied tenant’s identification document
Prepared scheduled appointments sheet using Microsoft Word
Presented a positive demeanour with distraught tenants
Ordered food and beverage supplies
Liaised with Security staff to ensure safety protocol is practised
Veg-Pak Produce, Toronto 2018
Answered calls and forwarding when necessary
Payroll – entering data in excel worksheet for incomplete time sheets
Scheduled and set up meeting rooms
Ensured cleanliness of reception area and washrooms
Entered customer orders using order/inventory company software
Ward Clerk 2017-2018
Scarborough Rouge Hospital, Toronto
Oversaw patient registration
Completed binders for nurses and doctors to enter patient information
Assisted nurses with patient requests
Informed patients of payment options when necessary
Scheduled appointments for patient after-care
Sent cleaning and maintenance requests to appropriate
Receptionist/Administrative Assistant 2016-2017
TM Custom Auto Trim & Glass Ltd., Toronto
Greeted customers in a friendly and professional manner
Received incoming calls, answered inquiries, or directed to appropriate staff
Contacted companies with overdue accounts; filing of accounts receivable and payable
Prepared cheques for accounts payable and payroll
Designed and prepared brochure for special promotion
Ensured cleanliness of reception and washroom areas
Receptionist/Office Clerk (various short term contracts) 2012-2015
Parsons, Investors Group, Multi-Sector Nursing Pension Plan, Powershift Communications, Superex, Carswell (Thomson Reuters), Solo Cups, Nelson Education, Jamieson Laboratories, Sunnybrook Hospital
Medical Terminology, Medical Billing, Medical Office Procedures 2017
Working Skills Centre, Toronto, ON
Worker Health and Safety Awareness in 4 Steps 2017
Ministry of Labour, Toronto, ON
Emergency First Aid with CPR “C”
WHMIS and AODA 2017
Gateway Training Centre, Toronto, ON
Ontario Secondary School Diploma
Thomas A. Stewart Secondary School, Peterborough, ON
Kawartha Village Housing Co-Operative
Served on various committees (Board of Directors, Inspections, and Member Events) with the goal of ensuring the effective operation of the Housing Co-op.