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Process Quality

Hyderabad, Telangana, India
September 30, 2019

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M. Sagar Kumar


Raghavendra Nagar, Nacharam


Hyderabad - 500076

Contact No: 998-***-**** & 863-***-****

Career Objective

To place myself in an organization where I can be innovative and attain a challenging position by exercising my interpersonal and professional skills to the fullest for the growth of the organization and mine as well.

Educational Background

● Bachelor of Science (Biotechnology) from Avanthi Degree College, Hyderabad in the year of 2007.

●Intermediate from Nagarjuna Jr College, Nalgonda in the year 2004.

●SSC from St. Alphonsus High school, Nalgonda in the year 2002.

Computer Skills

●Operating Systems : Windows 2000, Windows XP, Windows Vista, Windows 7.

●Office Package : Microsoft Word, Excel, PowerPoint, Access.

Professional Experience and Accomplishments

●Currently working as Team Leader(TQM) for US Healthcare-AR follow up, Payment posting, Charges, Eligibility and Credentialing processes at Cognizant Technology Solutions.

●Hold USA (United States of America), B1B2 Multiple visa approved for 10 years in the year.

●Travelled to United States of America twice OJT and got certified on both the OJT projects.

●Trained team of 25 on the process and helped them get full fledged knowledge on the process and played a key role in process Go live.(Genpact)

Travel readiness:

● Ready to Travel.

Work Experience:

Cognizant Technology Solutions. Hyderabad Team Leader

December 23rd 2013, Till date

●Currently working as Team Leader (TQM) for AR follow up, Payment posting, Charges, Eligibility and Credentialing processes at Cognizant Technology Solutions.

●Job role involves preparing weekly Quality review deck for all the LOBs and discussing the progress of quality in the weekly Client call.

●Preparing reports like daily, weekly and monthly Pareto analysis report, Monthly Quality review deck, Audit analysis report for each LOB, RCA CAPA report, People stack ranking report, SWOT analysis report, Rework Adherence report, Calibration report, Feedback report.

●Training and providing feedback on a regular basis to the Quality Auditors under me.

●Conducting ATA (Audit the Auditor) exercise to calibrate with operation team.

●One on One session with sub-ordinates to discuss on their performance on a monthly, Quarterly & yearly basis.

●Report weekly and monthly Quality progress to the Supervisors.

●Assisting the team in generating Lean ideas.

●Escalations and exception handling.

●Lean with basic Six Sigma certified.

Genpact Bpo. Hyderabad Process Developer,

June 2010 to December 19th 2013.

●Worked in Genpact BPO for Walgreens healthcare process.

●Worked as a Payment Exceptions analyst for Danville Decoupling Third party.

●Worked as Cash poster for Pittsburgh Specialty pharmacy.

●Worked as Cash poster for Franklin, Take Care Employer solutions.

●Been to Pittsburgh, PA(United States of America) in July 2011, to get trained on Specialty cash apps process and successfully got certified on the process and came back to India in October 2011. Continued cash posting activities in India and trained new hires in the process to get them certified and handle activities. Played an important role in process Go live.

●Been to Danville, Illinois( United States of America) in September 2012, to get trained on Payment Exceptions process and was the first person to get certified successfully out of 6 people in the team. Came back to India in November, 2012. Mentored ramp up team and trained them get certified on process. Currently working efficiently to make the process Go live.

●Submit and review reports with superior.

Infosys Bpo ltd, Bangalore. Process Executive, May 2007 to Jun 2008.

●Worked as Order Management analyst for Symantec process.

●Was responsible to validate customer information and book the orders to generate License and maintenance keys for Symantec antivirus software.

●Plan, prepare, and devise work schedules, according to workloads.

●Developed improved procedures to meet and exceed customer expectations.

Career Highlights

●Excellent leadership, management, oral/written communication, interpersonal, intuitive, and analysis skills.

●Energetic and self-motivated team player/builder. At ease in high stress, fast-paced environments with emerging and multiple responsibilities.

Achievements and Honors

●Best Achiever Award from the Company

●Identified on succession plan for the management of time on system of employees.

●Awarded “Rising Star” from the Company.

●Was given Exceeded expectations rating for 3 months continuously.

●Lean tested.

●Bronze award for the month of August 2013.

●Received Client award for taking owner ship of critical activities and performing them efficiently.

Personal Profile :


: M.Sagar Kumar

Father's Name

: Late M. Charles

Date of Birth

: 15-04-1987


: Male

Marital Status

: Single


: Indian

Present Address


Raghavendra Nagar, Nacharam

Hyderabad - 500076

Contact No.

: 998-***-****


I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.

Date :

Place : Hyderabad M.Sagar Kumar

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