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Customer Service Manager

Johannesburg, Gauteng, South Africa
September 30, 2019

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Karmeni Naggiah

Curriculum Vitae


Curriculum Vitae

Karmeni Naggiah

Professional Summary & Career Objectives

As my curriculum Vitae below indicates, I am a highly skilled individual who has successfully combined family, work and other commitments showing myself to be self-motivated, organised and capable of thriving under pressure. My humble beginnings reinforce my daily determination to succeed in all aspects of my life. I possess a winner’s mentality, go-getter attitude with a practical approach to problem solving. My strengths lie not only in my excellent problem-solving, efficiency and well coordinative skills but also in my great attitude to my work itself. I am an enthusiastic, hard-working, and loyal individual who is committed to being suc- cessful, and I consider the professional image that I portray reinforces this belief. I feel that my successes achieved to date have come merely through my hard work and my determination to always accomplish the best in every pro- ject that I undertake.

Although retrenchment from my Employer off 10 years has taken place - being true to my nature off putting action into motion or being “proactive” for want of a better word I am seeking a full day experienced level position within your organisation.

I have extensive work experience in Finance, Bookkeeping, Human Resources, Employee Benefits and Training and Development. With almost 20 years off professional service under my belt, I am a brand champion in any industry and will add value, sparkle and exemplary work ethic to your organisation if afforded the opportunity.

“Give a man a fish and you feed him for a day. Teach a man to fish and you feed him for a lifetime” 2

Personal Details

Full Name : Karmeni Naggiah

Physical Address : 35 Vivienne Street



South Africa

Contact No : 082-***-****

Email Address :

Date of birth : 1980/04/20

Marital Status : Married

Dependants : 4

Transport : Code 08 with own vehicle

Languages : English/Afrikaans

Criminal Record : None

Health : Excellent

Availability : Immediate

Education & Training

Stanmore Secondary School - 1997

Matric with Merit Bachelor’s Pass






Speech & Drama

School Prefect – 1997

SADTU Arts & Culture Committee – 1997

Suid Afrikaanse Akademie (Afrikaanse Taalesksamen) – 1996

Suid Afrikaanse Akademie (Afrikaanse Taalesksamen) – 1997 Damelin (Oxford Brookes in Marketing & Business Management) 2001 Other Certification:

Damelin Computer School (Introduction to PC’S for Windows) – 1998

C.D.Trainers (Certificate of Achievement Intermediate Level Spreadsheets) – 2004

Vuka Training and Development (Employment Equity Workshop) – 2004

Damelin Bookkeeping Part 1 (ICB Registered) – 2009

Lorge ACCPAC (Accounts Payable/Cashbook/Purchase Orders) – 2011

Deloitte (Vat E-learning Online Course) – 2015

National First Aid Academy (First Aid Level 1 course) – 2017

Udemy (Process Mapping) - 2018


TNT Corporate Solutions (Training Managers, Coordinators, Administrators & SDF Training)-2018 Computer Literacy

MS Office Word/Advanced Excel/PowerPoint

MS Outlook

Internet Explorer



Workflow Oculus

HR My Focus


Excellent planning and organisational skills

Strong verbal and written skills

Great work ethic

Computer literate

Dynamic people management and interpersonal skills

Strong Leadership and managerial abilities

Excellent accuracy and analytical skills

Thrive under pressure


My top 5 Strengths = Achiever, Coach, Optimist, Learner, Time Keeper Social Activities

Meals on wheels - Active Participant (Feeding the homeless)

CMDSA – Active participant (Non-profit Women and Child Empowerment organisation) 4

Employment Experience

Blue Falcon 188 Trading (PTY) Ltd

HR/Training Administrator

June 2018 – Retrenched

Work in store/s to assimilate tasks performed by all staff

Assist with writing of new training manuals for all stores

Assess and test minimum competencies required

Job shadow Regional Managers and document processes

Use documented processes to write user manuals

Conduct various training sessions on policies, procedures and other tasks

Develop and maintain training material to the highest standards

Co-ordinate and schedule training as per strategic objectives

Create and Facilitate Induction courses for new staff

Conduct research and benchmarking of new training methodologies

Assist with sending IR documentation such as Warnings, Dismissal letters, CCMA administration

Send required information pack as requested by Department of Labour Inspector

Client Liaison – duties such as to sort out queries received from clients

Daily Administration - Filing

Skills Development and workplace skills plan

Upload and maintain employee information on HR Focus

Maintain Employee data by updating information

Note: The above refers to all Stores namely Studio88,Side Step, Skipper Bar, L&G Luxury Life, Adidas Factory Concept Store – South Africa and Africa over 500 Retail Stores


Reference: Harriet van Straaten 083-***-**** / 011-***-**** Blue Falcon 188 Trading (PTY) Ltd

Finance: Cash Management Department Manager

Oct 2010 – May 2018 (Change of position)

Weekly analysis of all Cash Summary Reports (CSR)

Compiling and preparing daily budgets and turnover figures

Detailed cost tracking and analysis for a wide variety of costs (Expenses)

Process all transactions and reconcile multiple cashbooks for all divisions (Book Value+/-150,000,000 pm)

Capture, maintain and reconcile Rental Expense accounts

Timeous and accurate preparation of monthly retail stores commercial reports

Liaising with rental agents and dealing with queries

Implement and present monthly Rental Review Meeting

Process and maintain all Directors loan accounts, which includes providing monthly statements

Managing, motivating and training of staff compliment - 10

Review, maintain and analyse various monthly Income Statement accounts

Checking and processing journal batches

Analytical review of monthly reconciliations of Cash Accounts (Income)

Preparing and evaluating Audit Pack

Facilitate and support Finance Manager during auditing process

Reconciling and processing monthly Petty Cash

Preparation of monthly incentives and overtime sheets

Engaging with the wider business to tackle and resolve finance related requests

Liaising with management, Regional managers, store managers, Payroll, customers, staff and assisting with queries

Identify possible cost saving opportunities

Forensic paper trail report for losses discovered

Strategize and initiate synchronisation of employee gaps to be filled

Interviewing and recruiting new staff

Liaising with Financial Institutions and resolving Merchant Speed point queries

Co-ordinating and attending monthly management meetings

Staff disciplinary

Note: The above refers to all Stores namely Studio88, Side Step, Skipper Bar, DMD, L&G Luxury Life, Jelly Planet, Adidas Factory Concept Store – South Africa and Africa over 500 Retail Stores Reference: Vanessa Schep 079-***-**** / 011 474 - 2245 Kelly Group

Senior Bookkeeper

July 2010 – Sept 2010 (Resigned for a better opportunity)

Full bookkeeping function to balance sheet


Loading of payments on a weekly basis

Balance and reconcile inter-company loan accounts

General office administration

Record and Capture day to day transactions

Input, processing, reconciling and reporting of complete and accurate related journals

Facilitate and support the Finance Manager during the external auditing process Reference: Netsie Mtandwa – Blue Falcon 188 Trading (Pty) Ltd

Accounts Bank Reconciliation Clerk

Feb 2009 – June 2010 (Resigned for a better opportunity)

Collecting and Collating daily Cash Summary Reports for all stores

Capturing and balancing the Cash Summary Report on Excel

Confirm Cash and Card deposits and reconcile bank daily on Pastel

Assist Financial Accountants with month end processes

General office filing

Customer Service – Complaints, refunds, duplicate payments

Investigate and resolve fraudulent and other card queries

Close liaising with Regional Managers and business support areas in ensuring the timely and efficient resolution of queries

Maintenance of supporting documentation

Follow ups on Merchant Card queries

Follow ups on store cash banking queries

Capturing of expenses on Pastel System

Petty cash invoicing, maintaining and reconciling monthly

Checking, monitoring and paying all company vehicle traffic fines Reference: Vanessa Schep 079-***-**** / 011 474 – 2245 2007 – 2013: Out of office Bookkeeping work for Kaymin Engineering cc Reegans Freight cc (Customs Clearing & Forwarding / Warehousing & Distribution) Accountant

Sept 2005 – Sept 2008 (Resigned)

Full Accounting Function

Full Debtors and Creditors Function

Loading, processing, payments

Office Petty Cash

Weekly casual staff wages

Processing of cashbook and daily transactions on Pastel 1

Liaising with clients, suppliers and shipping companies Reference: Vee Naidoo 082-***-****

Metal Industries Fund Administrators

Claims Supervisor

Jan 2002 – Aug 2005 (Resigned to join Family Business)

Oversees the investigation of Employee Benefit claims

Manage and assist a team of 10 staff

Checking of all claims processed by staff according to fund standards before payment

Managing the day to day activities of the team

Daily and weekly statistics reports

Administration of staff disputes, queries and training

Liaising with management, clients and companies

Extensive customer service

Employment Equity Secretary – Skills Development and Workplace skills plan Reference: Ernest Masoga or Annelie Myburgh (011) 870 - 2000 Metal Industries Fund Administrators

Claims Clerk

Sept 2000 – Dec 2001 (Promoted)

Capture and process Employee Benefit claims

Checking documentation according to fund standards

Liaising and writing letters to members

Meeting and exceeding number of claims processed per individual vs department

Daily communication with various organisations

Office Filing and general Maintenance

Attending to member queries and submitting claims for tax purposes Reference: Ernest Masoga (011) 870 – 2000 or Queen Shongwe 083-***-****

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