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Customer Service Home

Orlando, FL
October 02, 2019

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Regina D. Clark 321-***-**** PROFILE “Total Quality Customer Service Professional”More than 10 plus years of successful customer service experience and supportINDUSTRY SKILLS Support in Account Maintenance Problem solving/troubleshooting Microsoft Office Ability to train and motivate Supervisory skills Team playerPROFESSIONAL EXPERIENCEGuidewell/ Blue Cross Blue Shield Lake Mary, FL 09/2018-12/2018 Enrollment specialist for Medicare Advantage plansAlorica Lake Mary, FL 01/2018− 09/2018Retention Specialist Resolving incoming customer calls and complaints about services to retain their businessTMC Sanford, FL 11/2017-PresentMarketing Representative Placing outgoing calls to potential customers regarding fixed rate on utility bill Document information in computerHealthfirst Lake Mary, FL 06/2017− 11/2017Provider Service Specialist Adjudicating insurance and pharmacy claims for the providers with in a high-volume call center assisting the providers with re-processing claims for appeals and disbursement of benefits.Sears Home Improvement Lake Mary, FL 06/2015-06/2017Appointment Specialist Assist clients in a high volume outbound call center offering home improvements Setting appointments for home estimatesWilson-Eichelburger Funeral Home Sanford, FL 11/2014 − PresentAttendant Assisting families with compassion and providing them with services that help them through their grieving processEDUCATION & TRAININGStrayer University Business Administration (70 credit hours)

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