Customer Service Quality

Monique Bland

**** ****** ******* ******, ** Beach, Virginia 23452

********@*****.***, 757-***-****

OBJECTIVE

Looking for the position of bartender where my experience in the bartending profession, customer centric attitude and keen eye for quality will provide the hotel a cutting edge over competitors, with over ten years of experience as a bartender.

PROFESSIONAL EXPERIENCE

Holiday Inn & Suites- Virginia Beach, Virginia

2019 to Present

Liquid Blue – Newport News, Virginia

2017-2019

Broadway Lounge- Norfolk, Virginia

2016-2017

Phoenix Restaurant and lounge – Virginia Beach, Virginia

2016-2017

Spades Lounge – Virginia Beach, Virginia

2015-2016

Jam Café- Virginia Beach, Virginia

2014-2015

Purple Reign– Chesapeake, Virginia

(2013-2014)

King of Diamonds Cabaret – Miami, Florida

(2009-2013)

Bartender

Welcomed the guests and patrons in a very hospitable manner.

Mixed drinks for bar customers.

Prepared garnishing materials for the drinks.

Responsible for cleaning glasses and other equipment.

Preparing and serving drinks to customers following the recipes set.

Preparing cocktails and mixing ingredients such as soda, sugar, water, etc.

Operating registers and other verification machines.

Maintaining the liquor supplies and ordering for them when needed.

Arranging display with bottles and glasses for smart looking bar counter.

Handling cash and returning the change to customers.

Cleaning and hygienically maintaining the bar and its various equipment.

SKILLS

Skilled in the art of mixing, garnishing and then serving drinks based on customers’ needs.

Knowledgeable in meeting, anticipating and later providing high quality services to the customers.

Experienced in stocking and sanitizing the bar based on customer trends.

Welcoming and caring attitude towards customer service.

Understanding of the regulations for beverage serving.

Ability to help customers to choose drinks from extensive menu, taking orders and pleasing customers.

Adaptability as per the personalities and needs of customers.

EDUCATION

Norfolk State University Dec 2000 Elementary Education

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