Customer Service Representative

Shantal Smith

Housekeeping

expertise

Diligent Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Able to enhance customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Skills

Customer service

Sale expertise

Work History

2016-11 - 2018-12 Customer Service Associate

CNA beauty supply, Orange, NJ

Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.

2013-09 - 2015-10 Housekeeping Attendant

Wilshire grand hotel, West Orange, NJ

Cleaned bathrooms and kitchens with sanitizing products to prevent spread of germs and reduce likelihood of illness.

Education

2006-09 - 2009-08 GED: English Literature

Bethel high school - East Orange, NJ

East Orange

347-***-****

*********.*****@*****.***

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