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Customer Service and Admin

Location:
Carolina, Mpumalanga, South Africa
Salary:
18.000-25.000
Posted:
September 28, 2019

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Resume:

CURRICULUMN VITAE: PRUDENCE MAFUNDA

No ** Protea East, Silobela Location, Carolina, 1185

Tel: +27-790****** Email: adagvh@r.postjobfree.com

PERSONAL PROFILE

My personal strengths and abilities are that, I can work under pressure, face challenges and able to identify and solve problems. My focus and motivation are work done on time. I am a competent, efficient, sociable individual who displays a high degree of tenacity under pressure. I can learn new things/concepts and work without any supervision. I am resourceful and self-motivated professional with work experience in Admin and Customer Service. My exceptional skills have enabled me to integrate with my colleagues and develop valuable friendship. I am positive and keen to succeed, I learn skills quickly and apply them successfully through both use of initiative and the ability t comprehend instructions. I am an effective communicator who will inspire confidence in any employer.

KEY COMPETENCIES/AREAS OF EXPERTISE AND SKILLS

Adaptable/Flexible

Analytical Thinking

Client Service

Communication

Conflict Resolution

Computer use

WORK EXPERIENCE

March 2014 – Currently Admin Clerk – Avon Justine

Duties:

To ensure that all filing of applications completed are done and archived according to document retention policy.

Ensure that all relevant administration requests are forwarded to the relevant department (e.g., proof of payment, affidavit, fraud etc).

Respond with superior knowledge to queries and work very closely with field management to achieve company goals and enhance customer service satisfaction.

Update and correct personal information from various sources after validating/informing with account holder and National Credit Bureaus.

Process New/Reinstatement accounts and Orders, Data updates to invalidated addresses and Geocoding Queries.

Work through Exception and rejection report.

Resolve queries related to processed data.

Promotions and capturing of banking information for new Sales Leaders.

April 2013-Dec 2013 Geography Data Capturer – Statistics SA

Duties:

Receive data for capturing and check completeness and correctness of data.

Capture edited in the system

Provide captured information as when captured, ensure proper safekeeping of data. (Contract expired)

Jan 2012 – July 2012 Data Processor – Statistics SA

Duties:

Ensure that questionnaires are grouped according to their status i.e. Completed, Damaged and Unused.

Prepare questionnaires for guillotining and scanning by removing foreign objects and ensuring that they are in scannable condition.

Identifying and mark the false positives of numeric values.

Capturing the highlighted information as it appears, and the work is of high quality. (Contract Expired)

Aug 2011 – Nov 2011 Field Work Supervisor – Statistics SA

Duties:

Publicity, listing of all structures and prominent features and updating listing.

Enumeration of household that are occupied by dwelling units in the enumeration area and special dwelling institutions.

Collect relevant and accurate information from all households in Enumeration Area.

Handle queries on the completed questionnaires, perform quality assurance checks on completed listings and all questionnaires before handling them to Field work co-ordinator. (Contract Expired)

Feb 2007 – June 2010 Administrator – South African Airways

Duties:

Update members profile on voyager accounts, enrol new members to become part of our loyalty programme and issuing of pin numbers to members to logging in their accounts.

Customer Service – Awards Department

Award reversals, purchasing of miles

Issuing award

Amadeus, Passenger handling and Voyager (Courses Attended)

Customer service – Communication Dep - SAA

Written communiques to the travelling public.

Resolving voyager queries in writing, responding to travel agents and tours operators, feedback to voyager passengers regarding flight allocations and redemption of miles.

Bonus allocation for expiry of miles and reverting to members of different Tier levels: Blue, Silver, Gold, Platinum and Life Time Platinum regarding their status. (Retrenched)

May 2005 – Jan 2007 Ned Bank

Personal loan assistant

Inbound and outbound calls

Customer service

FAIS, FICA, and Money Laundering (Courses attended)

Achievement Bronze consultant certificate (Resigned)

Feb 2003 – April 2005 Electric Express

Duties:

Assisting customers by creating deals

Updating accounts on the system and marketing

Able to learn how to deal with customers from different background (Resigned)

EDUCATION

Last school attended Shawbury high school

Highest standard passed Grade 12/ STD 10

Year completed 1993

Higher Educational Qualifications

Institution Favius Mareka College

Qualification N6 Certificate (Marketing Management)

Year complete 1997

Institution University of Johannesburg

Qualification Dip Marketing Management(Incomplete)

Year 1998

Subject passed Accounting 1

Economics 1

Retail Management 11

Mercantile law 1

Quantitative techniques

REFERENCES

Mr. Renay Thomas Supervisor – Avon Justine

Tel No 010-***-****

Mr. Teboho Moruri Census Process Co-ordinator – Stats SA

Tel No 040-*******/083*******

Ms. Lorraine Nene Team Leader – South African Airways

Tel No 011-***-****

Ms Pinkie Nomnganga Colleague – Nedbank

Tel No 083-***-****

Mrs Eliska Tennessean Branch Manager – Electric Express

017-*******/3384



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