CURRICULUMN VITAE: PRUDENCE MAFUNDA
No ** Protea East, Silobela Location, Carolina, 1185
Tel: +27-790****** Email: email@example.com
My personal strengths and abilities are that, I can work under pressure, face challenges and able to identify and solve problems. My focus and motivation are work done on time. I am a competent, efficient, sociable individual who displays a high degree of tenacity under pressure. I can learn new things/concepts and work without any supervision. I am resourceful and self-motivated professional with work experience in Admin and Customer Service. My exceptional skills have enabled me to integrate with my colleagues and develop valuable friendship. I am positive and keen to succeed, I learn skills quickly and apply them successfully through both use of initiative and the ability t comprehend instructions. I am an effective communicator who will inspire confidence in any employer.
KEY COMPETENCIES/AREAS OF EXPERTISE AND SKILLS
March 2014 – Currently Admin Clerk – Avon Justine
To ensure that all filing of applications completed are done and archived according to document retention policy.
Ensure that all relevant administration requests are forwarded to the relevant department (e.g., proof of payment, affidavit, fraud etc).
Respond with superior knowledge to queries and work very closely with field management to achieve company goals and enhance customer service satisfaction.
Update and correct personal information from various sources after validating/informing with account holder and National Credit Bureaus.
Process New/Reinstatement accounts and Orders, Data updates to invalidated addresses and Geocoding Queries.
Work through Exception and rejection report.
Resolve queries related to processed data.
Promotions and capturing of banking information for new Sales Leaders.
April 2013-Dec 2013 Geography Data Capturer – Statistics SA
Receive data for capturing and check completeness and correctness of data.
Capture edited in the system
Provide captured information as when captured, ensure proper safekeeping of data. (Contract expired)
Jan 2012 – July 2012 Data Processor – Statistics SA
Ensure that questionnaires are grouped according to their status i.e. Completed, Damaged and Unused.
Prepare questionnaires for guillotining and scanning by removing foreign objects and ensuring that they are in scannable condition.
Identifying and mark the false positives of numeric values.
Capturing the highlighted information as it appears, and the work is of high quality. (Contract Expired)
Aug 2011 – Nov 2011 Field Work Supervisor – Statistics SA
Publicity, listing of all structures and prominent features and updating listing.
Enumeration of household that are occupied by dwelling units in the enumeration area and special dwelling institutions.
Collect relevant and accurate information from all households in Enumeration Area.
Handle queries on the completed questionnaires, perform quality assurance checks on completed listings and all questionnaires before handling them to Field work co-ordinator. (Contract Expired)
Feb 2007 – June 2010 Administrator – South African Airways
Update members profile on voyager accounts, enrol new members to become part of our loyalty programme and issuing of pin numbers to members to logging in their accounts.
Customer Service – Awards Department
Award reversals, purchasing of miles
Amadeus, Passenger handling and Voyager (Courses Attended)
Customer service – Communication Dep - SAA
Written communiques to the travelling public.
Resolving voyager queries in writing, responding to travel agents and tours operators, feedback to voyager passengers regarding flight allocations and redemption of miles.
Bonus allocation for expiry of miles and reverting to members of different Tier levels: Blue, Silver, Gold, Platinum and Life Time Platinum regarding their status. (Retrenched)
May 2005 – Jan 2007 Ned Bank
Personal loan assistant
Inbound and outbound calls
FAIS, FICA, and Money Laundering (Courses attended)
Achievement Bronze consultant certificate (Resigned)
Feb 2003 – April 2005 Electric Express
Assisting customers by creating deals
Updating accounts on the system and marketing
Able to learn how to deal with customers from different background (Resigned)
Last school attended Shawbury high school
Highest standard passed Grade 12/ STD 10
Year completed 1993
Higher Educational Qualifications
Institution Favius Mareka College
Qualification N6 Certificate (Marketing Management)
Year complete 1997
Institution University of Johannesburg
Qualification Dip Marketing Management(Incomplete)
Subject passed Accounting 1
Retail Management 11
Mercantile law 1
Mr. Renay Thomas Supervisor – Avon Justine
Tel No 010-***-****
Mr. Teboho Moruri Census Process Co-ordinator – Stats SA
Ms. Lorraine Nene Team Leader – South African Airways
Tel No 011-***-****
Ms Pinkie Nomnganga Colleague – Nedbank
Tel No 083-***-****
Mrs Eliska Tennessean Branch Manager – Electric Express