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Customer Service Sales

Location:
Gurgaon, Haryana, India
Posted:
September 28, 2019

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Resume:

Bhupen Mamgai

009*********** E: adagu4@r.postjobfree.com

**** ********* *****, **** **********, Noida Extension, Noida, INDIA 201306 PROFESSIONAL

SUMMARY

Imp. Note:- My Annual CTC is @ $34,656, please proceed only if you can offer $38K+.

Accomplished International Business Development Manager with innovative leadership style and expertise in brand positioning strategies. Outstanding sales and marketing talents with ability to manage product-related budgets. Great influencing and communication strengths.

SKILLS Cross-cultural communication skills with

Excellent networking abilities

Collaboration & Interpersonal influence

Adaptive thinking with Emotional

intelligence with resilience

Sales presentations for Strategic

account development & New business

development

Project Management (Handling large

scale projects, with detailed

understanding of lean methodologies

and other process improvement

techniques)

Process Management (including setting

up of pilot processes and revamp of

existing processes and delivering

outstanding results on BAU targets)

Ability to analyze and arrive at

constructive and impact full long term

business plans

Ability to learn and adapt quickly

Team/People & Performance

Management

Sales & Customer Service oriented

WORK HISTORY

INTERNATIONAL BUSINESS DEVELOPMENT MANAGER 01/2019 to CURRENT Colorplast Systems Private Limited Noida, India

Creating and forging new alliances to on-board international Smartcard clients which includes Banks, Telecom Operators, Agents, Government Authorities etc.. in their respective countries to grow revenue for entire MEA & EU region

Monitoring customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals in the MEA & Europe territory

Maximizing Smartcard sales worldwide and responsible for proposing a overall budget, delivering monthly/Quarterly/Annual revenue forecasts

Set product pricing for new product releases to meet revenue and profitability goals

Performing and arranging successful product demonstrations for customers (Banks, Agents, Government Authorities etc..) by visiting them and gaining their trust to commence their Smartcard Production/Personalization/fulfillment in india

Planning and developing the right marketing strategy to get the new product noticed by clients

Own all aspects of sales planning, development, and team and account management for MEA & Europe region

Coordinate staff sales meetings to discuss developmental strategy, best practices and process improvements

Liaised with customers, production, Planning, Procurement, Prepress, Technical team

&, management to better understand customer needs and recommend appropriate action/solutions

Enhanced profitability by developing pipelines utilizing marketing and sales strategies CUSTOMER ACCOUNT MANAGER 01/2015 to 12/2018

Futurecard Industries LLC (UAE) Dubai, United Arab Emirates

Managed end-to-end processing of all types of cards right from conceptualization, requirement consolidation, scoping planning, execution and delivery of cards for Banks across the globe and especially MENA region

Liaise between new and existing clients & their marketing/operation team as a card product specialist to help them in selecting new card product or ordering existing products

Collaborating with internal & external entities (VISA/Master Card), internal cross functional teams, vendors, service providers and clients to ensure that customer's requirement are met. Solving issues identified during the project and resolving issues based on severity levels in terms of financial, customer and reputation impacts. Prioritizing project deliverable based on order of importance and timelines

Solely managed large accounts throughout the project life-cycle with a proven track record of creating market presence for one of the leading Banking, SIM, Scratch, Government card manufacturers in MENA

region

Managing and resolving all types of customer complaints related to customer account, quality, and service delivery issues and putting strict adherence system/procedure in place to ensure that issues are resolved

permanently

Knowledge of different types of cards including Banking (Chip/Dual Interface/Magnetic stripe/Prepaid EMV Cards), Telecom (scratch, memory, SIM/USIM), Government and public sector (ID, health, transport, corporate, Commercial, loyalty retail, hotels, airlines) including contact/contactless/dual interface cards

Excellent knowledge of PCI/Visa/Mastercard guidelines

Sound knowledge of different types of smart card used by banking industry across MENA, Europe, Russian region. Also suggesting client on various production technique including selection of different material such as paper, PVC, Bio PVC, Colored Core PVC, Holographic PVC, polycarbonate, PET, ABS TEAM LEADER/SENIOR CUSTOMER SERVICE EXECUTIVE 11/2008 to 12/2014 Emirates NBD Bank Dubai, United Arab Emirates

Processing all data within a specified timeline as per the SLA using CPS System for more than 150 different types of products

Managing and maintaining SLA for all the clients including banks from UAE and across the globe

Hands on experience with Smartcard Personalization System for Contact/Contactless

/NFC Products, with Product Testing tools like Collis/Barnes

Ensuring compliance adherence as per VISA & Mastercard and adherence of IT Security policies & Sound knowledge of operations and functionalities of Card Management System

Exposure and experience of operations of Fraud Management System like Proactive Risk Management System(PRM)

Card life cycle management on leading authorization systems like Vision+, Base24, DCMS, PRM etc

Undertake training programs of new recruits through OJT and active work on the production floor through active management skills

Worked as a Team Leader from Dec 2009 to May 2010 managing a team of 6 representatives

Managing daily schedule on manpower, ensuring targets on SLA is adhered to variation if any to be justified by valid objectives

Preparation of MIS reports for internal and external stake holders on set and regular intervals

Managing customer inquiries pertaining to cards, accounts and fraud related queries. Coordination with stake holder on business subordination and providing support with relevant requirement

Delivered an exceptional level of service to each customer by listening to concerns and answering questions

MORTGAGE SALES CONSULTANT 02/2005 to 10/2008

Adventity Private Limited Mumbai, India

Mortgage Consultancy includes end to end processing of US residential mortgages from initiation of lead to closure and funding the deal

Working as a single point of contact between clients, Realtors, Underwriters, Escrow officers, Insurance companies, appraiser and all the other entities essential for closure of the deal

Self decision on revenue basis individual transaction on borrowers profile keeping business interest and close tracking of interest rate in the market, within lenders

Resolve customer complaints with relative output by developing solution with appropriate recommendation to the management

Lead, motivate, train and develop fresher's on the job through active management skills

EDUCATION

Bachelor of Science Production Engineering

Father Agnel Technical Collage, Mumbai, MH. India

FIELD OF

INTERESTS

Banking SmartCard/Telecom SIM & Scratch cards/Prepaid & Loyalty Card/Government ID/Transportation Cards, DL/RC

ACCOMPLISHMENTS Increased yearly revenue by 70% in 2019

Brought in 15 new customers in 2019, with a total value of $2.5 - 3 Million

Product Marketing

Offered comparable product substitutions and alternative locations to clients when desired merchandise was out-of-stock

Business Development:

Developed strong relationships with key referral sources which resulted in 12% increase in referrals over one-year period. Initiated two key partnerships which resulted in 25% revenue growth

STRENGTH 15 Years of Global Business Development/Sales & Customer Service/Account Management experience in Banking/Telecom/ Government/ Transportation/ Prepaid & Loyalty sector

REFERENCES Upon Request



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