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Mental Health Customer Service

Lakewood, Ohio, United States
September 27, 2019

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Ebony S. Bonner

**** ********* ****

Lakewood Ohio 44103




Are you tired of looking for someone whom is interested in working hard instead of just putting in time? How about someone who is concerned about what they can do for your company instead of what your company can do for them. Well, here I am, to meet and surpass your company's needs. Below you will find a short synopsis regarding my work history followed by a brief summation of my employment history.

Congratulations, you have found an employee with experience in counseling, mental health assessments, individual service plans, foster parent trainings, homestudy assessments as well as various other social work duties and responsibilities.

I am currently a Licensed Social Worker in the State of Ohio. I currently work as a licensing specialist for a non-for profit agency. I have been employed in this capacity for the last 5 years. I am currently looking for a position that I can get fulfillment out of by helping others find resources in the communities that are there to serve them.

I am a very easy going, versatile, diligent and efficient in multi-tasking. Punctuality, positive work ethic, empathy, unconditional positive regard, assertiveness and precision all work together to define me as a person. If I represent someone you feel would be an asset to your company I am available at your convenience.


Ebony S. Bonner

Ebony S. Bonner

Objective: I am looking for employment that commensurate my needs as an individual. I strongly feel that I am happier when doing something that I have the passion for. I would like to have the pleasure to work in a safe environment coupled with individuals that are dedicated motivated and determined to get the job done. I strongly believe in reciprocation of appreciation and would enjoy working for a company that is very appreciative of my diligence and servitude.


Kensington High School

Accomplishment: High School Diploma June 1998.

Erie Community College


Accomplishment: Associates in Criminal Justice May 2003

Buffalo State College

Accomplishments: Minor in Psychology, Bachelors in Social Work/ (LSW) Licensed Social Worker Effective July of 2011.

Cleveland State University

Accomplishments: Masters of Social Work May 2016.

Licensed Social Worker since 2011

Certified Homestudy Assessor through the State of Ohio- to perform Homestudies for potential foster/adoptive families.


Western Reserve Area Agency on Aging


Position: Care Management

Duties: Intial and reassessment for treatment, collaboration of community services, medication review.

Applewood Centers Sept 19th, 2011-January 2017

10427 Detroit Ave

Cleveland Ohio 44109


Position: Licensing Specialist, Community Psychiatric Support Treatment Specialist. CPST/ Foster Care and Adoption Preservice Trainer. LSW.

Duties: Visiting with foster parents and children in foster care weekly to assist with addressing the needs of the children. Mental health assessments and treatment plans. I also serve as a liaison between Cuyahoga county and foster parents. I network and refer children for various community services through Northeast Ohio region. I also do training for potential foster and adoptive parents and homestudy assessments regarding the families ability to foster/adopt children in need of substitute care.

Medical Service Company Feb 2010- Sept 16, 2011

24000 Broadway Ave

Oakwood Village, Ohio 44146


Position: CMN/ Medicaid Prior Authorization Specialist Feb 2010- Present

Duties: Obtaining cmn to support Medical necessity to bill various insurance companies. Send documentation to Medicaid for Prior Authorization for Durable Medical Equipment.

Univera Healthcare July 2008-December 2009

205 Park Club Lane

Williamsville NY 14215


Position: Customer Service

Duties: provide assistance to members of insurance with questions with enrollment, premium payments, and cancellations.


Rachelle Rivers Revenue Qualification Specialist 330-***-**** (Professional)

Stephanie Gaines MRDD Specialist 216-***-**** (Professional)

Waymen Boyd Licensed Social Worker 216-***-**** (Professional)

Lakieta Taylor . Guidance Counselor 216-***-**** (Personal)

Aaron Eddy Fitness Teacher/Dentist 716-***-**** (Personal)

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