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Customer Care Manager

Port Elizabeth, Eastern Cape, South Africa
September 27, 2019

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Curriculum Vitae of Siziphiwe Mgoboli


Personal Profile

I’m a well put together person; I work well with a team, and also perform quite good working as an individual. I’m also a people’s person and highly dedicated and very motivated. I respect my values and morals, as well as other people.

Personal Information

Nationality: South African

Date of Birth: 18 November 1992

Identity Number: 921***-*******

Disability: No

Gender: Female

Driver’s License and Code: No

Alternative Contact Number: 073-****-***


High School: Vuli Valley High - Butterworth

Year Matriculated: 2009

Subjects: English




Business Studies


Tertiary Institution: Cape Peninsula University of Technology

Campus: Cape Town Campus

Qualification: ND: Tourism Management

Subjects: Communication


Travel and Tourism Management

Tourism Development

Travel and Tourism Practice

Tourist Guiding

Events Management

Previous Work Experience

Company Fairfield Tours – Cape Town

Designation Tour Consultant (Adhoc Groups)

Year September 2017 – November 2018

Responsibilities Rooming List

Hotel availability (email and telephone)

Coach + transfer bookings

Excursion list (10+)

Guide Flights

Guide briefing and debriefing

Preparation of guide files and Expense sheet

Signing of invoices

Reason for wanting to leave: Seeking a new challenge in a different City. Want to relocate

Company Jarat Tours – Cape Town

Designation Junior Booking Consultant

Year November 2016 – August 2017

Responsibilities Book tours (airport, point to point tours)

Book tours (winelands, cape point, city tours)

Restaurant bookings

Activities (horse riding, paragliding)

Reason for wanting to leave: Seeking a position which involves more Southern Africa tours, not just regional and local

Company China International Travel Agency South Africa

Designation Tour Operator Assistant

Year November 2015 – August 2016

Responsibilities Rooming List

Make Itinerary

Booking and correspondence with hotels

Hotel Vouchers

Guide Sheets

Reason for leaving: Wanted to be more responsible for my own guests,

also, seeking for career growth and self-development.

Company Village and Life

Designation Receptionist

Year September 2014 – March 2015

Responsibilities Front Desk

Reservation (bookings)

Customer Care and Complaints

Reason for leaving: Six months’ internship

April 2013 – August 2014 Continued with internship studies

Company: Waterfront Charters

Designation: Office Administration

Year Oct 2012 – March 2013

Responsibilities: Make reservations

Office filing (database)

Online Bookings

Reason for leaving: Internship

Hobbies/Interests and Achievements

Hobbies: Reading, running, listening to music, drama, debates

Interests: writing, reading, poetry, fashion, culture, travel,

Special Achievements: Winning awards for Netball and Debate


Name and Surname of Reference: Reginia Bianchi

Designation: Supervisor

Relationship to Reference: Colleague

Contact Number: 071-***-****

Name and Surname of Reference: Patience Jojo

Designation: Head of Reservation/Supervisor

Relationship to Reference: Colleague/Mentor

Contact Number: 072-***-****

Name and Surname of Reference Karin Wang

Designation Colleague

Relationship of Reference Colleague

Contact Number

Name and Surname of Reference Eulihein Marbie

Designation Reservations Manager

Relationship of Reference Colleague / Mentor

Contact Number 082-***-****

Name and Surname of Reference Hendrik Botha

Designation Tour Consultant

Relationship of Reference Colleague

Contact Number 061-***-****

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