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Manager Information Security

Location:
Pune, Maharashtra, India
Posted:
September 27, 2019

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Resume:

Manisha Sinha

Cell: +91-989*******

Email – adagil@r.postjobfree.com

Mailing Address - Flat Number A904, Ninth Floor Sahil Heights, Pimple Nilakh, Pune-27.

WORK EXPERIENCE

Total Experience: 78 months In IT & ITES Industry

I)Wipro Technology

Duration: June 13,2016-Till date

Role: Knowledge Manager(ITIL)

Work Profile

Investigate the inner workings of each department to find opportunities for improvement and Prepare and present information for the collaborative effort of all departments

Lead a team of employees in research of different practices and procedures to ensure quality and efficiency

Analyze results of research findings and prepare documents on knowledge attained

Managed, organized and led 14 Knowledge Management council members to promote Knowledge Centered

Created and monitored KPIs to ensure deliverables met management expectations

Authored and governed SharePoint site for Knowledge Management, which included change / release

Uncovered network/operational deficiencies in multi-million-dollar facility; crafted/pursued technology upgrades--boosted capabilities 25%

Supervised 11 employees; conducted performance evaluations, career progression and guided personnel in career and personal development; Assisted employee in ways to accomplish goals.

Result-driven; Identified & resolved automation deficiencies; performs the updates, implements configuration management across six web platforms.

Designed organizational SharePoint site; integrated 5 extensions programs--delivered single repository & oversight to departments.

Constant professional; manage relationships with vendors and outside contract manager.

Driving RightAnswers in current account. Working on Decision Trees.

Single point of contact for all locations

II) Wns Global Services

Duration: May 05,2014– June 09,2016

Role: Sr. Associate Ops

Work Profile:

Working knowledge of incident management tools like Service-Now.

Should be able to triage and dispatch incidents as per prevailing ‘Incident Best Practices’.

Hands-on experience in resolving Windows 7/XP issues.

Good understanding of Virtualization technology and ability to resolve issues on Virtual workstations.

Good understanding of Citrix Technologies and experience in handling incidents on production farm reported by end users.

Fault analysis and resolution of messaging issues related to Outlook, E-Vault, blackberry, office communicator, bChat etc.

User perspective troubleshooting of remote access and ‘Good for Enterprise’ technologies.

Supporting various applications from desktop perspective. Working knowledge of Microsoft Office Suite.

Working Knowledge of managing accounts in Active Directory, groups, Group Policy etc.

Knowledge of networking essentials like TCP / IP, DHCP, DNS etc.

Good understanding of Information Security concepts and various technologies used to implement them in desktop environment.

III) Geeks Xtreme PVT LTD

Duration: Jan 2013 - April 2014

Work Profile: Freelancer as Divisional Head Web Developer

IV) Convergys

Duration:Aug 2012- Nov 2012

Work Profile : TSO

Hands-on experience in resolving Windows 7/XP issues.

Fault analysis and resolution of messaging issues related to Outlook, E-Vault, blackberry, office communicator, bChat etc.

User perspective troubleshooting of remote access and ‘Good for Enterprise’ technologies.

Supporting various applications from desktop perspective. Working knowledge of Microsoft Office Suite.

Working Knowledge of managing accounts in Active Directory, groups, Group Policy etc.

Knowledge of networking essentials like TCP / IP, DHCP, DNS etc.

Special achievements:

Received certificate for “Best Employee(several times)” in Wns Global Services

Received Certificate for “Leaders Choice ” in Wns Global Services

Received Award for “Rising Star” in Wns Global Services

Received “Scorecard Topper” Award ( two months in a row) in Wipro Technologies.

Received “ScoreCard Runnerup” certificate in Wipro Technologies

Received “Topper in Quality” certificate in Wipro Technologies

Promoted as Knowledge Manager within 6 months

Trainings / Workshops Attended

Attended Root Cause Analysis Training

Attended Six Sigma Training and ITIL Foundation 3

ACADEMIC CAREER

Educational Qualification

Board/University

Year of Passing

Grade

B.Tech(Computer Science)

RTU

2012

1st Class

Diploma in Computer Science

MSBTE

2009

1st Class

Class X

C.B.S.E

2005

1st Class



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