Manager Project

Deborah Storczer

***** **** ***** ***

Beach Park, IL 60087-2326

EMAIL: *****.********@*****.***

Cell: 1-847-***-****

SUMMARY

IT Manager, PMP certified, with over 20 years experience in Information Technology along with extensive Insurance industry experience. The last several years I have been focused on managing on-shore and off- shore teams of resources to Enhance, Implement and provide Run/Support for Big Pharma company’s Manufacturing and Engineering applications. I am skilled in the release, support and enhancement of complex, large scale applications, and have strong communication skills. EDUCATION / CERTIFICATIONS

• Member of Project Management Institute (PMI), PMP Certified.

• Six Sigma White Belt – Aveta Business Institute, 2015

• Lean Six Sigma Kaizen Leader, 2015

• ITIL Foundation in IT Service Management, 2017

• Certified in Phillip Crosby’s Quality Education System and the Customer Focus Quality process. Essential Project Management Tools, The Manager as Project Champion, Strategic Approaches to Project Management.

• Situational Leadership II Workshop, the Process Design and Implementation: Reengineering and Change Management training, presented by Mike Hammer, and Just Be Honest communication series with Steven Gaffney.

SKILLS

Databases: SQL, DB2, IMS, MS Access

Languages: Assembler BAL, COBOL, PL/1, JCL, Visual Basic 4.0 & 5.0 Project Management Tools: MS Project 98, 2003 and 2007, Project Web Access (PWA), Project Workbench, Team Foundation Server (TFS)

Operating Systems: MS-DOS, NT 4.0, Windows 2000, XP, 7, 10 and O365 Miscellaneous: MS Suite, Method 1/Light, MS Photo Editor, MS SharePoint, Test Director 7.0, WRQ Reflection, VSAM, Panvalet, ISPF, CICS, ITG (Kintana), VMS (Vendor Mgmt System), PeopleClick, HP Openview, Talent Manager, CMMI, Taleo, Framework 1.1, .NET, IQ Navigator, MS Office 2007, Fieldglass, Planview, Atlassian Tool Suite (JIRA and Confluence), HP Quality Center 10.0, WSS, IBM Tool, Project Tracker and ServiceNow (SNOW)

PROJECT EXPERIENCE

Deborah has a wealth of experience providing leadership and direction to managers and staff in defining, estimating, planning, testing, and implementing technology solutions to satisfy well-defined business goals and objectives. During the course of her work, Debbi’s responsibilities have included:

• Enhancing processes and best practices to ensure continuous improvement of the project management process.

• Tracking project budgets and making expenditure decisions in the best interest of the organization.

• Providing appropriate status and information to IT and Business executive management such that appropriate executive intervention and decision-making can be accomplished.

• Mentoring managers with less experience, providing guidance and training.

• Ensuring the consistent application of all company policies and procedures.

• Providing the business with a single point of contact within IT for large projects.

• Implementing internal and vendor applications.

• Vendor / Contract negotiations.

• Managing offshore MSP resources.

• Serving as a liaison between IT technical resources and business knowledgeable resources.

• Full Life Cycle release management.

WORK EXPERIENCE

AbbVie, Inc – North Chicago, IL

Duration: 06/2016 – Current

Position: AppCoE Service Operations Manager / Bundle Lead

• Manage on-shore and off-shore MSP’s and employees.

• Ongoing monitoring of Incidents and demands in ServiceNow. Ensuring MSP resolving in a timely manner meeting the SLA.

• Provide Bi-weekly and Monthly updates of trends, status, issues, and demands to Plan/Build Sr. Leadership.

• Led team to transition 90+ applications to an off-shore Managed Service Provider (MSP) support model.

• Coordinated and managed Knowledge Transfer sessions of more than 7 internal and external resources to complete transition activities on schedule.

• Worked with Plan/Build IT teams to answer questions, provide guidance and direction under the new MSP model.

• Provided daily status to AbbVie and MSP Leadership of progress, issues and timeline. AbbVie, Inc – North Chicago, IL

Duration: 11/2013 – 06/2016

Position: IT Manager

• Managed area that supported Engineering, Facility Operations, Drawing Management (CAD), Delivery Services, and Global Security; encompassing more than 45 SaaS, COTS and Desktop applications.

• Coordinated and managed activities of more than 7 internal and external resources through all phases of software lifecycle development. Experienced in building and leading teams with varying levels of technological, business, and cultural diversity. Team consisted of System Analysts, Business Analysts and Technical Specialists.

• Managed employee assignments, performance issues, and career opportunities. Set annual goals.

• Supported 3 Business Areas and worked directly with Business Directors to discuss ongoing efforts, future projects, prioritization, planning and roadmap(LRP’s)..

• Collaborated with Clients on project deliverables, including software, hardware, and field deployments.

• Collaborated with IT Managers, Directors, and IT Relationship VPs on the allocations of resources to ensure deliverables were met.

• Managed Resource budget in excess of $500,000 annually and Project budgets in excess of $1 million. Paradigm Consulting

Duration: 05/2013 - 11/2013

Client: AbbVie, Waukegan, IL

Position: IT Project / Program Manager

Transition Separation Activities

• Member of AbbVie PMO assigned to work with Engineering Application Sr Manager to create Separation workplans and budgets.

• Identify Engineering systems to be broken out from Abbott Laboratories due to company splitting.

• Responsible for working with Technical Managers and resources to identify activities that needed to take place to separate, clone or replace existing systems.

• Conducted Phase 0 Front End Planning activity to identify vendor replacement for existing Capital Expenditure system. Met with Business Clients, Sr Managers, Directors and VP’s to gather User Requirements.

• Identified Vendors and coordinated vendor demo’s with Business and IT group to review and evaluate.

• Created PowerPoint roadshows to Sr. Leadership showing planned budgets, needed resources and timelines for projects.

• Work with Procurement to begin Contract negotiations with identified vendors. Created Supplier Evaluation Assessments for vendors.

• Worked with other team members to assist them in creating their Project workplans.

• Worked with Business to garner approval of $4.7 M budget.

• Conducted kickoffs for projects and met weekly with Business to identify issues, new requirements and to provide status.

• Responsible for updating IBM Tool with Resources and their allocations. Tek Systems Consulting

Duration: 11/2011 - 04/2013

Client: Allstate Insurance, Northbrook, IL

Position: IT Project / Program Manager

ERL Inspection App & Scheduler Property Rewrites

• Coordinating two releases (over 13,000 hours - $1.2M) to rewrite ERL applications in C#.

• Managed all resources, on and off shore to deliver effort. Tracking effort via project plans, weekly status meetings, budget plans and coordinated with other projects that we had dependency on.

• Providing weekly status, reporting on Actuals vs Planned, major Milestones, Risks and Issues to Sr. Leadership utilizing PSR (Project Status Reporting) tool. Server Transition

• Transition of CSS application from existing IMT servers to new servers for Claims.

• Created T-Minus schedule to track and verify project dates, deliverables and Release schedule.

• Full Lifecycle– Planning through Deployment. Testing in all environments, IAT, PT, TPT and E-Test.

• Coordinated with areas external to Claims; Environment, Firewall and Server solution folks to coordinate purchase of servers, installation of software, testing of servers, creation of TAM Junctions, VIPs and Firewall rules.

Claims Self Service – Emails and Texts

• Coordinated 9 projects through full SDLC Lifecycle, as part of a Major release.

• Work with internal partners and external vendors (VibesMedia, Responsys, Oracle, and Tibco) to deliver projects of varying scope and complexity.

• Added text capability option for customers, including mobile access.

• Conduct weekly status meetings with external partners and team members; ran core team status meetings.

• Tracked all risks, issues, assigned resource tasks, providing weekly status slides to Leadership.

• Managed CSS Release schedule and directed PM’s and partners to create and implement Release. Oracle Upgrade 11gR2

• Coordinated installation of Oracle 11gR2 upgrade, from pilot, package creation, TPT testing and Production implementation on both Web/App Servers and Client Desktops.

• Identified compatibility in the Claims environment, new features to leverage and any changes to implementation patterns. Validated performance, scalability and shortcomings.

• Weekly meetings with DBA’s, Architect, Service Engineers and Infrastructure resources to discuss issues, come to consensus on resolutions and discuss planned dates.

• Gathered lists of all Claims desktops and Laptops, identified pilot groups, incorporated appropriate resources from areas external to Claims. Coordinated with Northern Ireland, Mumbai and U.S. resources.

• Tracked budget, major Milestone progress, Risks / Issues and allocated resource hours, approved funding reporting via weekly status to Leadership. Claims New Business – Emerging Lines

• Coordinated a new Line of Business multi-phase, multi-state Commercial Auto project with Project Managers from other areas and external vendors (Lexis/Nexis/Insurity and Safelite) to track involvement and progress of areas that have downstream impact. Approximately $6.5M Line of Business.

• Releases to deploy each group of states to be rolled out.

• Working with Release Managers, Business Client and Team Leads to create draft estimates; identify assumptions, risks of new project and provide Doability of effort.

• Daily meetings with QC to review Defects open on initiatives.

• Weekly Status meeting with business clients, BA’s, SA’s and QC resources to review progress on ongoing releases, determine priorities and slot items for future planned releases.

• Weekly meetings with Vendors (Lexis Nexis/Insurity and Safelite) to identify progress on defects, patches, and releases.

• Utilize PWA for tracking project hours.

• Submit hours weekly in Fieldglass system for approval.

• Track and monitor defects using the HP Quality Center 10.0 system. Ensured that team members updated status on a timely basis.

• Monthly meetings with Finance to review actual expenditure with planned. Praemium Technology Consulting Inc

Duration: 06/2011 – 10/2011

Client: CatalystRx, Deerfield, IL

Position: IT Portfolio Manager

SXC Vendor Software, Releases 7.0 – 7.4

• Coordinated projects with PM’s to track involvement and progress of areas that have downstream impact.

• Working with Capability Lead and Quality Control Lead to create draft estimates, identify assumptions, risks of new project.

• Daily meetings with IT, QC and UAT resources to review open defects, status and resolution.

• Weekly Operations meeting with business clients, upper management and IT leads to review progress on ongoing releases, determine priorities and slot items for future planned releases.

• Weekly meetings with SXC vendor to identify progress on defects, patches, and releases.

• Utilize Planview for tracking project hours.

• Implement SXC vendor software for Pharmacy Management Systems.

• Track and monitor enhancements, fixes and defects using the JIRA system. Ensured that team members utilized the Confluence system to load final, approved documents for all phases of project. Modis Consulting

Duration: 02/2010 – 04/15/2011

Client: Allstate Insurance, Northbrook, IL

Position: IT Project Manager

AH&H 2nd & 3rd State (04/01/11 – 04/15/11)

• Working with Delivery Lead to create draft estimate, identify assumptions, risks of new project.

• Created MS Project plan using estimated budget, inputting generic resources, until actual resources identified. Conducted Pre-Analysis Kickoff. Project discontinued. AH&H Exstream Property (09/10 – 04/01/11)

• Worked closely with Leads and Business Analysts, Developers, QA and partnered with our Marketing Business resources to coordinate and deliver projects for the new Allstate House and Home initiative. Created Dependency charts, timelines and tracked all issues and risks.

• Conducted weekly reviews to stay on top of progress, any new issues, progress by our Business partners. Raised issues to upper management as needed.

• Tracked progress via MS Project 2007 and tracker sheets. Conducted individual tracker reviews to discuss progress, risks and issues separately with each involved area weekly.

• Monitored project finances, contingencies, and reserves, ensuring that we stayed within our budget and baseline. Updating and maintaining Property Scorecard to show burn rate vs. actual effort.

• Provided status each week to Sr. Leadership. Coordinating efforts with both Project Managers and Program Managers.

• Ensured that team members followed SDLC process, conducting FRD reviews with the team, etc. DCM Migration Project (02/10 – 11/10)

• Worked closely with Business Analysts, Developers, and QA resources to coordinate and deliver projects for Data Center Migration (DCM) to new location, new platform. Managed other projects of varying levels of complexity, utilizing MS Project 2007.

• Customer Friendly Email Address DCM to SAP. This project consists of 8 areas, including resources local and off-shore. Created Migration dependency charts, timelines and tracked all issues and risks. Coordinated schedule with Enterprise PM’s, Run The Business and Marketing counterparts.

• Other projects consisted of creating disaster recovery plans, website content updates, beta testing of web monitoring software, managing production fixes and assisting other PM’s with their project efforts.

• Managed tasks for all team members, providing a weekly status update to team members and Sr. Leadership.

Sogeti Consulting

Duration: 05/2008 – 06/2009

Client: Dell / LTG – Buffalo Grove, IL

Position: IT Project Manager / Scrum Master

• Worked closely with Business Analysts, Developers, and QA resources to coordinate and deliver projects for e-commerce websites selling Microsoft Office Genuine products on a world-wide global platform.

• Managed all Microsoft vendor platform projects, using MS Project. Worked with Microsoft clients to finalize requirements with external customers to determine products, countries, and languages to be deployed.

• Coordinated changes to Dell applications to incorporate the Microsoft vendor platform and data inclusion.

• Deployed websites to 32 countries, in 18 languages, with multiple payment options for both downloads and physical fulfillment.

• Managed tasks for all team members, providing a weekly status update to both the internal and external clients.

• Coordinated efforts with Dell Home Office, LTG Paris Office, Dell Singapore, and Dell China offices for deployment of products, tracking each site’s issues, governmental laws, legal impacts, and VAT requirements for each country.

• Worked with Global Collect (GC) Company to set up payment types within the various countries.

• Conducted weekly Issue Log reviews, outstanding items with Microsoft and GC.

• Ensured that training was conducted prior to each release to share new system functionalities and languages with the Customer Support Area.

• Created OGA Webstore document to be used by all areas, so that everyone knew what products, languages, and countries were currently deployed.

• Instituted several processes for other resources to utilize, such as code reviews for each phase, tools to track project status (other than MS Project), as not all PM’s utilized MS Project.

• Used Gomez tracking tool to track performance issues. Pushed developers to explore all options to improve time by over 2 seconds.

• Scrum Master for the eDistribution project for Dell and external client. Coordinated release with Product Owner to determine the Product Backlog Items (PBIs) and subsequent Sprints to be worked on.

Assurant Insurance Company – Milwaukee, WI

Duration: 10/2006 – 02/2008

Position: Program Manager

• Coordinated and managed activities of more than 20 internal and 14 consulting resources (both offshore and domestic) through all phases of software lifecycle development. Experienced in building and leading teams with varying levels of technological, business, and cultural diversity. Team consisted of Project Managers, Software Engineers, and Business Analysts.

• Managed employee assignments, performance issues, and career opportunities. Set annual goals.

• Worked directly with Business VP to discuss ongoing efforts, future projects, prioritization, planning and roadmap.

• Collaborated with Clients on project deliverables, including software, hardware, and field deployments.

• Collaborated with IT Managers, Directors, and IT Relationship VPs on the allocations of resources to ensure deliverables were met.

• Coordinated projects with TPAs and internal clients on systems supporting claims, telephone routing systems, AVAYA vendor system, specialized insurance products, and HIPAA projects.

• Process Owner of CMMI Estimating. Worked to come up with pain points, created a design team and led team through to create Estimating process to be used by all of IT. Met weekly with PPMO and other Process Owners to discuss direction, training, and other items.

• Managed Resource budget in excess of $700,000 annually and Project budgets in excess of $6 million.

• Created Recognition Process; recruited volunteers; provided a vision and leadership to successfully implement a widely used Peer Recognition program, which went on to become a Division-wide program.

Allstate Insurance Company – Northbrook, IL

Duration: 7/1994 – 05/31/2006

Position: Project Manager

• Coordinated and managed activities of internal and consulting resources through all phases of SDLC. Developed and managed project plans ensuring project milestones were achieved on time and within budget. Led teams with varying levels of technological, business, and cultural diversity.

• Managed the various disciplines during the project lifecycle, including Requirements Management, Analysis and Design, Project and Configuration Management, and Quality Assurance and Control. Worked closely with Project Management Office to ensure that phase guidelines were being followed. Met weekly with VP and PMO representatives to discuss projects and conduct mini-audits of projects.

• Helped create MS Project Professional custom training for the internal staff. Provided feedback to Infrastructure PMO, and assisted with creating MS Project templates for all departments to use. Helped in identifying issues, resolving questions, and improving the nightly batch process, creating two batch runs per week instead of the one that ran for 13 hours. Position: IT Resource Manager

• Mentored and coached IT Managers regarding employee assignments, performance issues, and career opportunities for over 50 employees.

• Coordinated quarterly Performance reviews between IT Managers and employees.

• Served as liaison with HR to facilitate communications between HR, IT Senior Leadership, Managers, and employees.

• Responsible for determining department salary percentage and distribution. Position: IT Manager

• Managed multiple application teams that designed and implemented new .NET applications.

• Responsible for setting goals and deliverables yearly.

• Collaborated with Clients on deliverables, including software, hardware, and field deployments.

• Traveled to field locations to observe implementation of final product.

• Reported progress to Senior Leadership weekly via Gantt charts, written status reports, and presentations.

• Created annual budget for resources, hardware, and software needs, which was in excess of $2 million. United States Army Reserves – Fort Sheridan, IL

Duration: 1984 – 1990

Staff Sergeant – Secret Security Clearance

REFERENCES:

1) SuAnn Dannatt – cell: 630-***-**** Sr. Business Analyst 2) Christine Hanlon – *********@*******.*** cell: 847-***-**** Project Manager 3) Marcia Ford – ******.****@*****.*** cell: 317-***-**** Director

Contact this candidate