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Digital Marketing Customer Service

Location:
Cochin, Kerala, India
Salary:
20000/Month
Posted:
September 26, 2019

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Resume:

Sherin Ransom

Administration Support

A graduate with a comprehensive knowledge of administration procedures and of providing administrative and clerical support. Easy going by nature and able to get along with both work colleagues and senior managers, currently looking for a suitable administration support position. adagcr@r.postjobfree.com +91-949*******

WORK EXPERIENCE

12/2014 – 09/2018

Administration Support

Idea Cellular Limited, Kerala.

Cochin, India

Experience of electronic data management systems.

Answering phone calls and taking messages.

Arranging meetings, appointments, and executive travel. Organizing office events.

Communicating professionally with customers, contractors and other departments.

Preparing high quality reports and general documentation Contact: Mr. Jithin Lal V M – +91-984*******

10/2013 – 11/2014

Customer Care Executive

Idea Cellular Limited, Kerala.

Cochin, India

Provide detailed and accurate accounts of customer calls for prevention of future audit issues.

Resolve an average of 250 inquiries in any given week, dealing with all types of inquiries including billing issues, product information queries, and numerous other matters. Meet performance targets in all areas such as speed, accuracy, volume, customer satisfaction, and issue resolution Up sell company products and services to customers and meet target sale conversions.

Route technical queries to designated channels for proper resolution of service and equipment issues.

Takes calls and listens to client concerns regarding their connection.

Identifies the actions necessary in order to obtain the results needed by the customer.

Handles customer complaints regarding billing, payments, etc.

Generates sales leads through telemarketing.

EDUCATION

07/2010 – 04/2013

Bachelor of Science in Computer Science

School of Technology and Applied Science,

Ernakulam

GENERAL SKILLS

Database Management

Editing & Proofreading

Microsoft Office

Verbal & Written Communication

Customer Service

Efficiency

Professionalism

Organization

LANGUAGES

Malayalam

English

Hindi

Tamil

INTERESTS

Music Travelling Cooking Digital Marketing

Achievements/Tasks

Achievements/Tasks



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