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Customer Care Service

Quezon City, Quezon City, Philippines
September 29, 2019

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Angelica Lou N. Esguerra

Mobile: 091********


A highly motivated, goal-oriented, bilingual candidate looking for a role in a customer service where customer service skill, pleasing personality, and communication skills will add value. Skills

• Multilingual: English, Korean, Filipino (Tagalog), speaker

• Years of experience in a fast-paced customer service-oriented environment

• Excellent customer service skills

• Ability to multi-task and resolve issues in a deadline driven environment Languages Spoken: Filipino (Tagalog), English, Korean SIGNIFICANT EXPERIENCES

Part-time freelance translator

• English, Korean and Filipino (Tagalog), translation, offline subtitling, and closed captioning in any sort of combination

Full-time Affiliations

Customer Care Associate - Korean/ English Bilingual, Destinations of the World Unit by Webbeds 404 4F Shaw IT Center Shaw Boulevard corner Nueve de Pebrero St, Mandaluyong City September 10, 2018- present

• Facilitating business to business transactions for Hotels, travel agents, and other clients Customer Care Representative - Korean/ English Bilingual, HKT Teleservices 10/F Unionbank Plaza Building, Meralco Avenue, Ortigas Center Pasig City July 5, 2018- September 8, 2018.

• Facilitated calls, emails and chats from customers

• Supports inbound and outbound calls for an Airline client Customer Care Representative - Korean/ English Bilingual, Teleperformance EDSA Central, IT Center 2, United Street, Corner. EDSA Greenfields Mandaluyong City October 19, 2015- July 4, 2018

• Works to consistently meet all established goals and metrics

• Reviews and manages messages posted by customers on social media

• Facilitated calls, emails and chats from customers and related clients

• Supports inbound and outbound calls

• Prepares status reports as required by client

• Supported online cosmetic merchandise and car rental account Customer Care Sr. Assistant - Korean/ English Bilingual, Xerox Business Services 8/F One-E Com Centre Bldg. Cor. Harbor Drive & Sunset Ave., Mall of Asia Complex, Pasay City, Sept.9, 2013-October 16, 2015.

• Worked to meet metrics provided by client

• Back Office HR support: uploading employee data and payroll information, process Job requisitions and assisted in offline selection of applicants

• Supports inbound and outbound calls

• Responds to queries from employees, Human Resource team, and Managers

• Submits end-of-shift reports to managers.


Polytechnic University of the Philippines – B.A. Mass Communication Undergraduate

Character references will be available as requested

Contact this candidate