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Customer Service Representative

Marathon, Ontario, Canada
September 29, 2019

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Grace MacFarlane 807-***-****

** ******** **. *.*. Box 1675, Marathon, Ontario P0T 2E0


A positive and passionate personality, with the natural ability to communicate with people

Exceptional conflict resolution skills

Seven years of proven experience in a customer service industry

The capability to multitask in a fast paced, time-sensitive environment

A high interest in physical activity

A strong knowledge of computers with Windows/Mac based software programs

Valid Ontario Driver’s Licence with access to a reliable vehicle


Travel and Tourism Program Diploma 2017 – 2018

Confederation College of Applied Arts & Technology Thunder Bay, ON

General Arts and Science Certificate (Honours) 2016 – 2017

Cambrian College of Applied Arts & Technology Sudbury, ON

Ontario Secondary School Diploma (Grade 12) 2012 – 2016

Marathon High School Marathon, ON


Bartender Present

Biloxys Bar

Served drinks, make sure customers are safe, cleaned, made and served food.

Pharmacy Cashier Present

Marathon Pharmacy IDA

Cash customers out, reorganize, help with stock and drug orders.

Server January 2019 – April 2019

Apple Chipotle Restaurant Thunder Bay, ON

Take orders, serve customers, keeping the customers happy with excellent customer service skills.

Front Desk Attendant January 2019 – April 2019

Town Place by Marriott Thunder Bay, ON

Attended to Customer’s needs, and provided excellent customer services with booking rooms, making/changing reservations, providing quotes, and making sure the customer is happy.

Customer Service Representative June 2018 – January 2019

North Star Air Thunder Bay, ON

Provided excellent customer services when handling customer calls/inquiries, making/changing reservations, collecting payment, providing quotes, etc.

Contacted customers regarding upcoming bookings and answered Flight Status updates

Pro Shop Attendant Summer 2018

White Water Golf Course Thunder Bay, ON

Attended to customer needs

Merchandised the pro shop and processed sales and answered phone inquiries

Assisted with tournament set up and scoring

Sales Associate November 2017 – January 2018

Bath and Body Works Thunder Bay, ON

Listened to customer needs and provided great customer service

Demonstrated ability to assist multiple customers during peak times

Excellent knowledge and insight regarding inventory levels, customer feedback and product requests in order to suggest alternate options

Lawn Maintenance Summer 2017

Township of Marathon – Peninsula Golf Course Marathon, ON

Maintained greens, tees, fairways, and sand traps

Greenspace Worker Summer 2016

Township of Marathon Marathon, ON

Cut grass, weeded planters and pruned shrubs and trees

Server 2012 – 2016

Rumours Coffee House and Deli Marathon, ON

Opened and closed the store

Ensured tidiness of the front of house and kitchen areas

Prepared drink and food items for customers

Attendant Summer 2015

Twilla’s Chipstand Marathon, ON


Inflight Institute (2019)

Service Excellence Certificate (2018)

Air Canada Global Sales Certificate (2017)

Canada Specialist Program Certificate (2017)

Standard First Aid and CPR (2017)

WHMIS (2016)

Smart Serve (2016)


Syrian Refugee Committee Member 2015 – 2016

Live Different Volunteer / Academy Leadership Program 2013 – 2016

Taught English to small children in a classroom setting teaching arts and crafts

Assisted in a women’s shelter working with women and their children; assisted with household duties such as cooking and cleaning, learning how to make jam, knit, sew, etc.

Worked with a Seniors facility assisting with personal care of the residents

Participated in three projects consisting of building two homes for families and two school classrooms for Grades 6-8

Learned Spanish – lived in Mexico for 13 weeks

Worked alongside the locals who picked produce for a living and assisted them in their daily tasks

Marathon Humane Society 2010 – 2016

Fed animals, walked dogs, offered companionship

Grade 12 Grad Committee Member 2015 – 2016

S –Trip Lead Organizer 2016

Youth Committee Member – Marathon High School POW WOW 2015

Planned, organized and implemented first Youth Pow Wow

Fundraising Volunteer, Ontario Special Olympics (North West Region) 2013 – 2015

Program Assistant – Canskate, Marathon Figure Skating Club 2009 – 2013

Marathon Minor Hockey Association 2009 – 2013

Grace MacFarlane PAGE 4 807-***-****


Kristen Birtch – Previous Owner of Rumours Coffee House and Deli

Marathon, Ontario


Matthew Villella – Travel and Tourism Professor

Confederation College

Thunder Bay, Ontario


Megan Matthews – Marathon Pharmacy Manager

Marathon Pharmacy IDA

Marathon, Ontario


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