Customer Service Representative
Resume:
Grace MacFarlane 807-***-****
** ******** **. *.*. Box 1675, Marathon, Ontario P0T 2E0 ************@*****.***
HIGHLIGHTS OF QUALIFICATIONS
A positive and passionate personality, with the natural ability to communicate with people
Exceptional conflict resolution skills
Seven years of proven experience in a customer service industry
The capability to multitask in a fast paced, time-sensitive environment
A high interest in physical activity
A strong knowledge of computers with Windows/Mac based software programs
Valid Ontario Driver’s Licence with access to a reliable vehicle
EDUCATION
Travel and Tourism Program Diploma 2017 – 2018
Confederation College of Applied Arts & Technology Thunder Bay, ON
General Arts and Science Certificate (Honours) 2016 – 2017
Cambrian College of Applied Arts & Technology Sudbury, ON
Ontario Secondary School Diploma (Grade 12) 2012 – 2016
Marathon High School Marathon, ON
WORK EXPERIENCE
Bartender Present
Biloxys Bar
Served drinks, make sure customers are safe, cleaned, made and served food.
Pharmacy Cashier Present
Marathon Pharmacy IDA
Cash customers out, reorganize, help with stock and drug orders.
Server January 2019 – April 2019
Apple Chipotle Restaurant Thunder Bay, ON
Take orders, serve customers, keeping the customers happy with excellent customer service skills.
Front Desk Attendant January 2019 – April 2019
Town Place by Marriott Thunder Bay, ON
Attended to Customer’s needs, and provided excellent customer services with booking rooms, making/changing reservations, providing quotes, and making sure the customer is happy.
Customer Service Representative June 2018 – January 2019
North Star Air Thunder Bay, ON
Provided excellent customer services when handling customer calls/inquiries, making/changing reservations, collecting payment, providing quotes, etc.
Contacted customers regarding upcoming bookings and answered Flight Status updates
Pro Shop Attendant Summer 2018
White Water Golf Course Thunder Bay, ON
Attended to customer needs
Merchandised the pro shop and processed sales and answered phone inquiries
Assisted with tournament set up and scoring
Sales Associate November 2017 – January 2018
Bath and Body Works Thunder Bay, ON
Listened to customer needs and provided great customer service
Demonstrated ability to assist multiple customers during peak times
Excellent knowledge and insight regarding inventory levels, customer feedback and product requests in order to suggest alternate options
Lawn Maintenance Summer 2017
Township of Marathon – Peninsula Golf Course Marathon, ON
Maintained greens, tees, fairways, and sand traps
Greenspace Worker Summer 2016
Township of Marathon Marathon, ON
Cut grass, weeded planters and pruned shrubs and trees
Server 2012 – 2016
Rumours Coffee House and Deli Marathon, ON
Opened and closed the store
Ensured tidiness of the front of house and kitchen areas
Prepared drink and food items for customers
Attendant Summer 2015
Twilla’s Chipstand Marathon, ON
CERTIFICATES / TRAINING
Inflight Institute (2019)
Service Excellence Certificate (2018)
Air Canada Global Sales Certificate (2017)
Canada Specialist Program Certificate (2017)
Standard First Aid and CPR (2017)
WHMIS (2016)
Smart Serve (2016)
COMMUNITY INVOLVEMENT & VOLUNTEER WORK
Syrian Refugee Committee Member 2015 – 2016
Live Different Volunteer / Academy Leadership Program 2013 – 2016
Taught English to small children in a classroom setting teaching arts and crafts
Assisted in a women’s shelter working with women and their children; assisted with household duties such as cooking and cleaning, learning how to make jam, knit, sew, etc.
Worked with a Seniors facility assisting with personal care of the residents
Participated in three projects consisting of building two homes for families and two school classrooms for Grades 6-8
Learned Spanish – lived in Mexico for 13 weeks
Worked alongside the locals who picked produce for a living and assisted them in their daily tasks
Marathon Humane Society 2010 – 2016
Fed animals, walked dogs, offered companionship
Grade 12 Grad Committee Member 2015 – 2016
S –Trip Lead Organizer 2016
Youth Committee Member – Marathon High School POW WOW 2015
Planned, organized and implemented first Youth Pow Wow
Fundraising Volunteer, Ontario Special Olympics (North West Region) 2013 – 2015
Program Assistant – Canskate, Marathon Figure Skating Club 2009 – 2013
Marathon Minor Hockey Association 2009 – 2013
Grace MacFarlane PAGE 4
************@*****.*** 807-***-****
REFERENCES
Kristen Birtch – Previous Owner of Rumours Coffee House and Deli
Marathon, Ontario
Matthew Villella – Travel and Tourism Professor
Confederation College
Thunder Bay, Ontario
Megan Matthews – Marathon Pharmacy Manager
Marathon Pharmacy IDA
Marathon, Ontario
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