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Sales Life Insurance

Location:
Chennai, Tamil Nadu, India
Posted:
September 28, 2019

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Resume:

KOKILA JAGANKUMAR

Address : ***, *** ***, **.******** Street, Maraimalai Nagar, 603209.

Mobile No: 988-***-****

Email : adag1s@r.postjobfree.com

Diverse work experience across different sectors including the process outsourcing sphere in telecommunications, banking, insurance domains and testing. Experienced in Team handling, Training and Process Documentation.

Educational Qualifications

M.Phil Computer Science (Madurai Kamaraj University)

M. Sc. Computer Science & Technology (Women’s Christian College 2001-2006).

Professional Certifications and Trainings:

OCA – Introduction to Oracle 9i SQL – 89%

Projects & Job Responsibilities

Bank of Ireland (2010-2012)

Bank of Ireland and POFS joint venture is providing a variety of retail banking products for UK

and Ireland customers. BOI Operations teams to process the Requests received from the BOI

customers for the following process types Sales (Account Opening), Services, Change of

Address, Interest Certificates, Term Deposits and Bonds

Bank of Ireland and POFS joint venture is providing a variety of retail banking products for UK

and Ireland customers. BOI Operations teams to process the Requests received from the BOI

customers for the following process types Sales (Account Opening), Services, Change of

Address, Interest Certificates, Term Deposits and Bonds

Bank of Ireland and POFS joint venture is providing a variety of retail banking products for UK

and Ireland customers. BOI Operations teams to process the Requests received from the BOI

customers for the following process types Sales (Account Opening), Services, Change of

Address, Interest Certificates, Term Deposits and Bonds

Bank of Ireland and POFS joint venture is providing a variety of retail banking products for UK

and Ireland customers. BOI Operations teams to process the Requests received from the BOI

customers for the following process types Sales (Account Opening), Services, Change of

Address, Interest Certificates, Term Deposits and Bonds

Bank of Ireland and POFS joint venture is providing a variety of retail banking products for UK

and Ireland customers. BOI Operations teams to process the Requests received from the BOI

customers for the following process types Sales (Account Opening), Services, Change of

Address, Interest Certificates, Term Deposits and Bonds

Bank of Ireland and POFS joint venture is providing a variety of retail banking products for UK and Ireland customers. BOI Operations teams to process the Requests received from the BOI customers for the following process types Sales (Account Opening), Services, Change of Address, Interest Certificates, Term Deposits and Bonds.

Team Lead

Went for Process Transition (Knowledge Transfer) to Bank of Ireland, Dublin, Ireland during the period March 2011 to June 2011.

As a quality analyst helped HCL IT team in testing various new applications for the process and delivered best results.

Handled Team for Retail Banking Back Office Operations

Dealt with Account Opening/Closure and Cheque lodgment activities Accountable for meeting SLAs with quality.

Responsible for authorizing financial transactions.

Preparation of Daily/monthly status Reports and MIS Reports.

Monitoring and coaching the team members

L2 Associate

Supported L1 in operations

Handled ISR reports and L1 queries in an effective and precise manner.

Process coordinator

Effective people and process management by,

Conducting team huddle regarding process updates and briefing sessions on a daily basis as a acting TL

Playing a role in testing a tool developed in BOI

Preparing E-Learns using Epiplex software

Reviewing performance periodically by keeping check on - Work and Manpower Allocation

Consolidating and validating daily reports

Scheduling the Weekly roster based on the orders generated in various geographic regions

Energizing individuals by strong motivation

Acting as a SPOC for client escalations and process development initiatives

Integration of process knowledge and updates to all the teams

Mutual of Omaha - Life Insurance process ( Jan 2010 to Aug 2010)

Creation of Project Documents

Preparation of SOP for the project

Preparation of slides showing the sequence of projects

Daiichii - Pharmaceutical process ( Feb 2009 to Jan 2010)

Went for Knowledge Transfer to Daiichii Pharmaceutical Ltd, New Jersey, USA on Feb 2009 to Mar 2009

Communicating with the client on a regular basis and timely delivery of all the jobs assigned.

PBMS – Leading Automobile Insurance process in the US General Insurance sector (Mar 2008 to Feb 2009)

Floor Mentor

Reviewing performance periodically by keeping check on - Work and Manpower Allocation

Consolidating and validating daily Quality and Production reports

Scheduling the Weekly roster based on the orders generated in various geographic regions

Worked as a Quality Analyst

Falcon - Telecommunication Provisioning process ( Sep 2006 to Mar 2008)

Customer Support Executive: Meeting the Productivity and Quality targets by,

Processing various types of VOIP telephone orders

Worked as a Process coordinator in Quality

Job Achievements

As CSE maintained consistency in productivity and quality

Achieved best performer award both in Quality and Productivity

As acting Floor Mentor received several appreciations from the team lead and the management for successful innovation and implementation of various techniques.

As a Team Lead maintained quality, attrition and attendance of the team. Awarded best TL award for maintaining good quality.

Motivated and inspired team members.

Maintained healthy group dynamics.

Recognized and celebrated team and team member’s accomplishments and exceptional performance.

Strengths

Good leadership, Organizational and planning skills

Fast Learner

Strong work ethic/diligent

Experienced in Knowledge Transfer

Flexible and adaptable

Projects

Project Topic: Web Page Designing ( EZEE SHOPPING)

Multimedia Software’s Macromedia Dream weaver MX, Fireworks, Flash

Client-side Scripting JavaScript

Server-side Scripting ASP

Database SQL Server

Project Topic: Web Browser

GUI Tool: Visual Basic

Project Topic: Management Information System ( MIS ) for Asian Pacific Countries ( APAC ), Oracle University.

Front End: HTML DB ( Tool for Oracle10g Database )

Back End: Oracle9i Database

DOB

Marital Status

Languages Known

Passport Number

2nd Nov, 1984

Married

English & Tamil

H0614396

I solemnly declare that all the above information is correct to the best of my knowledge and belief.

Kokila Jagankumar



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