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Customer Service Care

Location:
Chandigarh, Chandigarh capital region, India
Salary:
As per the norms
Posted:
September 24, 2019

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Resume:

Address: #**/*, ****** ** – A,

Chandigarh -******

Phone: +919*********

E-mail: adaftv@r.postjobfree.com

Bharat Kochhar

PROFESSIONAL SYNOPSIS

Extensive experience in Operations and HR.

Traits include people management, client relationship engagement and strong expertise in managing Service deliverables.

Proficient in managing team work for running successful process operations & experience of developing procedures, service standards for business excellence.

Resourceful at maintaining relationship with clients to achieve quality product and service norms by resolving their service related critical issues.

Possess good interpersonal, communication and organizational skills with proven abilities in customer relationship management and planning.

Work Experience / Industry Exposure

1)Worked as a Clerk(Graduate) in Haryana State Pollution Control Board:-

Location: Panchkula, Duration: Dec’18 – June’19

2)Worked as Assistant Superintendent for the conduct of the following examinations:-

Name of Exams Date of Commencement Centre of Exams.

of Exams.

B.A./ B.Sc./ B.Com./ 13.12.2014 Chandigarh: 18-20

B.C.A./ M.A./M.Sc. P.G. Govt. College,

Sector-46.

B.A./ B.Sc./ B.Com./ 02.12.2015 Chandigarh: 38:

B.C.A./ M.A./M.Sc. Arts Block-I

Sector -14, PU

B.A./ B.Sc./ B.Com./ 06.05.2016 Chandigarh: 8-11 &

B.C.A./ M.A./M.Sc. 48: M.C.M.D.A.V

College, Sector-36

B.A./ B.Sc./ B.Com./ 05.05.2017 Chandigarh: 39-40

B.C.A./ M.A./M.Sc. Govt. College of Commerce & Business Administrative,

Sector-50, Block-I-II

B.A./ B.Sc./ B.Com./ 02.12.2017 Chandigarh: 22-24

B.C.A./ M.A./M.Sc. P.G. Govt. College,

Sector-46.

3)Key Accounts Executive – CCH Collaborative Solutions

Location: Chandigarh, Duration: Jul’14 – Sep’14

Department: Accounts Department

Job Profile

Ensuring day to day operations of the Billing department with cross functions

Sending daily alerts regarding pending payments and renewals to customers

Streamlined the process of collecting renewals with clients

4) Customer Service Associate - Agilyst Consulting Pvt. Ltd.

Location: Chandigarh, Duration: Feb’12 – May’12

Department: Operations & Quality

Job Profile:

Providing Level 2 support to US based clients availing CHSI (Internet),

CDV (Telephonic) and VIDEO services.

Accurately and completely troubleshoot the problem with problem

solving tools.

5) Customer Care TM - AonHewitt Associates

Location: Gurgaon, Duration: Jul’09 – May’11

Department: HR Outsourcing

Job Profile:

Managing Work Force for Medco health Solutions

Working on Human Resource Management System HRMS platform

ERP (PeopleSoft) providing HRWW Portal to our client

Processing employee level transactions (hire, rehire, termination, progression,

transfer, demotion, Time and Attendance

Org level requests Creating Job profiles, new department, Salary Plan

Working as Mailbox Administrator for Medco, routing all requests or escalations to

different SME’s. First point of contact for client

Sending daily statistics report to client/acknowledgement(s)

Working with Business analysts and Lead Analyst on ongoing activity and projects

Creating Maestro task in file load

Sound knowledge of Lotus notes, Maestro, PeopleSoft, Data Monitors

US Payroll

Processing weekly payroll bonus and special cash award process

Direct deposit, client reporting, Running App engine massage Monitor W-4, forms

Academic Qualifications

Degree/ Certificate

School / College / Board / University

Graduation

Himachal University, Simla

12th

37 Model School, Chandigarh (C.B.S.E)

10th

16 Model School, Chandigarh (C.B.S.E)

Computer Skills

One year advance Diploma in Computer Applications

M.S Word, M.S Excel, Power Point, Internet.

Other Achievements

N.S.S. Volunteer from 1999 2001. Also attended N.S.S. Camp from 24-09-2000 to 03-10-2000 for Theme - "YOUTH FOR DEVELOPMENT & YOUTH FOR HEALTHY SOCIETY".

VOLUNTARY BLOOD DONOR- MASTER CARD HOLDER B-ve

Blood Bank PGI Chandigarh Donor No. - 9718/943610

Rotary & Blood Bank Society Resource Centre, Dakshin Marg, Sector 37-A Chandigarh Donor No.-165/09

Interpersonal Traits

Team player with strong record of result-oriented leadership.

Flexible and adaptable to evolving environment.

Ability to manage concurrent deadlines and multiple priorities.

Able to work with and maintain relations with staff and clients on all levels.

Interest & Hobbies

Playing Cricket and Chess

Personal Details

Date of Birth : January 4th, 1984

Father’s Name : Late Sh. Lalit Mohan Kochhar

Marital Status : Unmarried

Passport No. : L6163734

(Bharat Kochhar)



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