Address: #**/*, ****** ** – A,
Extensive experience in Operations and HR.
Traits include people management, client relationship engagement and strong expertise in managing Service deliverables.
Proficient in managing team work for running successful process operations & experience of developing procedures, service standards for business excellence.
Resourceful at maintaining relationship with clients to achieve quality product and service norms by resolving their service related critical issues.
Possess good interpersonal, communication and organizational skills with proven abilities in customer relationship management and planning.
Work Experience / Industry Exposure
1)Worked as a Clerk(Graduate) in Haryana State Pollution Control Board:-
Location: Panchkula, Duration: Dec’18 – June’19
2)Worked as Assistant Superintendent for the conduct of the following examinations:-
Name of Exams Date of Commencement Centre of Exams.
B.A./ B.Sc./ B.Com./ 13.12.2014 Chandigarh: 18-20
B.C.A./ M.A./M.Sc. P.G. Govt. College,
B.A./ B.Sc./ B.Com./ 02.12.2015 Chandigarh: 38:
B.C.A./ M.A./M.Sc. Arts Block-I
Sector -14, PU
B.A./ B.Sc./ B.Com./ 06.05.2016 Chandigarh: 8-11 &
B.C.A./ M.A./M.Sc. 48: M.C.M.D.A.V
B.A./ B.Sc./ B.Com./ 05.05.2017 Chandigarh: 39-40
B.C.A./ M.A./M.Sc. Govt. College of Commerce & Business Administrative,
B.A./ B.Sc./ B.Com./ 02.12.2017 Chandigarh: 22-24
B.C.A./ M.A./M.Sc. P.G. Govt. College,
3)Key Accounts Executive – CCH Collaborative Solutions
Location: Chandigarh, Duration: Jul’14 – Sep’14
Department: Accounts Department
Ensuring day to day operations of the Billing department with cross functions
Sending daily alerts regarding pending payments and renewals to customers
Streamlined the process of collecting renewals with clients
4) Customer Service Associate - Agilyst Consulting Pvt. Ltd.
Location: Chandigarh, Duration: Feb’12 – May’12
Department: Operations & Quality
Providing Level 2 support to US based clients availing CHSI (Internet),
CDV (Telephonic) and VIDEO services.
Accurately and completely troubleshoot the problem with problem
5) Customer Care TM - AonHewitt Associates
Location: Gurgaon, Duration: Jul’09 – May’11
Department: HR Outsourcing
Managing Work Force for Medco health Solutions
Working on Human Resource Management System HRMS platform
ERP (PeopleSoft) providing HRWW Portal to our client
Processing employee level transactions (hire, rehire, termination, progression,
transfer, demotion, Time and Attendance
Org level requests Creating Job profiles, new department, Salary Plan
Working as Mailbox Administrator for Medco, routing all requests or escalations to
different SME’s. First point of contact for client
Sending daily statistics report to client/acknowledgement(s)
Working with Business analysts and Lead Analyst on ongoing activity and projects
Creating Maestro task in file load
Sound knowledge of Lotus notes, Maestro, PeopleSoft, Data Monitors
Processing weekly payroll bonus and special cash award process
Direct deposit, client reporting, Running App engine massage Monitor W-4, forms
School / College / Board / University
Himachal University, Simla
37 Model School, Chandigarh (C.B.S.E)
16 Model School, Chandigarh (C.B.S.E)
One year advance Diploma in Computer Applications
M.S Word, M.S Excel, Power Point, Internet.
N.S.S. Volunteer from 1999 2001. Also attended N.S.S. Camp from 24-09-2000 to 03-10-2000 for Theme - "YOUTH FOR DEVELOPMENT & YOUTH FOR HEALTHY SOCIETY".
VOLUNTARY BLOOD DONOR- MASTER CARD HOLDER B-ve
Blood Bank PGI Chandigarh Donor No. - 9718/943610
Rotary & Blood Bank Society Resource Centre, Dakshin Marg, Sector 37-A Chandigarh Donor No.-165/09
Team player with strong record of result-oriented leadership.
Flexible and adaptable to evolving environment.
Ability to manage concurrent deadlines and multiple priorities.
Able to work with and maintain relations with staff and clients on all levels.
Interest & Hobbies
Playing Cricket and Chess
Date of Birth : January 4th, 1984
Father’s Name : Late Sh. Lalit Mohan Kochhar
Marital Status : Unmarried
Passport No. : L6163734