HIALEAH FL 33015
Seeking a position as a Customer Service representative where I can apply all my knowledge and my excellent communication skills, and therefore, be part of great and successful organization.
Summary of qualifications
Strong communication skills, Bilingual.
Customer Service experience.
Proficient In MS Word and Excel.
Excellent organizational skills.
Sales -Outgoing, self-motivated, and fast learner.
10/2016 Present Miami Dade County Public Services Aide
These positions involve organizing and conducting games, sports, and other recreation activities for summer and day camp programs at parks and recreation facilities. May also require building and grounds and field maintenance
10/2014 10/2016 Macys Customer Services
Handle customer inquiries and complaints. Provide information about the products and services. Troubleshoot and resolve product issues and concerns. Document and update customer records based on interactions. Develop and maintain a knowledge base of the evolving products and services.
05/2011 10/2014 Home Depot Customer Services
Build relationships with customers within the store. Proactively and effectively communicate product features and benefits, as well as promotional information. Promote clients products and services to prospective and existing customers.
01/2008 05/2011 Ramada Inc Reservation Clerk
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. ccommodate and document special requests.
03/2005 01/ 2008 Sunshine Towing Customer Service
Team player with good written and verbal communication skills, good computer knowledge, strong organizational skills, good negotiation skills, and ability to prioritize, work independently, and work well under strict deadlines.
01/2003 3/2005 NAPA AUTO CUSTOMER SERVICE Monitored inventories, and interacted with vendors, and replenish goods acquired for the business. My professional input assisted in making wise decisions while making important deals. Efficient money handling and high level of accuracy.
VOCATIONAL NETWORK SUPPORT SERVICES.
A.S COMPUTER INFORMATION SYSTEMS.
SECURITY GUARD: D LICENSE.OVER 10 YEARS EXPERIENCEN.