Sales Customer Service

SARAVANAN SHANMUGAM

OBJECTIVE

To obtain a position in a professional environment that will allow me to utilize and refine my skills and knowledge, so that I may contribute to the growth and success of the organization. PROFILE

14 years of work experience (Sales & Customer Service, Cargo Operations & Accounts, Handling GHA & GSA)

Worked with Jet Airways Ind ltd -Dubai, My job covers the functions of Cargo capacity and revenue management, Interline, Sales & Cargo Operations activities, Accounts, Verifying GHA’S contracts & SLA, Handling cargo claims on a Regional level. My primary function is to oversee Cargo Handling & Sales, Operations, and Account’s activities of entire Gulf and to ensure all issues raised by any of the stations are promptly actioned and solutions offered appropriately. (Handling 10 Stations in 6 Gcc countries and 32Flt’s Per day)

Worked with Singapore Airlines Cargo, My job covers the functions of all Sales & Operations activities on a supervisory level. My primary function is to oversee Handling & Operations activities of entire UAE and to ensure all issues raised by any of the stations are promptly actioned and solutions offered appropriately. I also supervise Reservations & Accounting matters locally.

Worked with Ups-Scs Dubai and was actively involved in handling Customer Services & Operations of the Cargo Department. This has given me a wider exposure of the Industry and a higher standard of work experience.

Worked with Pelican Air GHA of Air France and Delta Airlines handling various operational activities which helped me to learn and enhance my knowledge on the operational front and gave me a good understanding on maximizing loads and constantly providing superior service to the customer. SUMMARY

Jet Airways Cargo Assistant Manager Cargo Sales and Services 01th Oct’ 08 To 09-Jun-19

(Dubai, U.A.E)

Key Result Areas Major focus on sales, Cargo operations and Accounts, Gha Handling.

Assisting GSA for setting new station and providing full training for cargo related systems, handling and reporting sale to HDQ.

Constantly focusing on yield management and maximizing loads.

Monitoring Cargo Revenue and Capacity Management for Entire Gulf 10Stations in 6 countries in Gcc .( 32Flts Per Day)

Maintaining regular volume cargo from top customers.

PR-follow-up with existing customers to service and generate incremental business.

Achieving challenging Operational goals.

Monitoring Freight Status Updates Standard for Entire Gcc.

Assisting Cargo related issues for entire Gcc .

Constantly monitoring agent’s performance during warehouse operations and ramp handling to reduce mishandling and initiate corrective measures.

Instructing Handling agents, GSA on all new requirements of 9W SOP & Manuals update.

Handling live pet Animals such as cats & dogs.(AVI)

Expert in Handling Valuables Shipments.(VAL)

Handling Humane Remains.(HUM)

Closely liaising with handling agents on the acceptance/handling all type of cargo.(As per 9W SOP)

Monitoring of post departure message such as FFM, FWB, FSU & AMS.

Actively monitoring reservation activities and ensuring bookings are in the Cargo Spot system minimum 8hrs prior to departure for entire Gcc.

Handling interlines booking.

Handling Cargo Claims.s

Arranging Adhoc trucking for Import & Export.

Updating the market with tariff changes, special offers, capacity situations and airline product information.

Administerial Work Coordinate with GSA staff in the office to ensure documentation requirements for cargo operations are met by the handling agents. Subsequently submitting all relevant documents to Head Office promptly and maintaining a proper filing system in the office.

Prompt submission of all Revenue and Performance reports meeting the deadlines set by Head Office..

Visiting handling agents at both DXB,SHJ & AUH to audit their facilities in keeping with Head Office requirements.

Invoice Verifications for GHA Handling charges for Middle East stations. Reports Weekly Adhoc Report.

Monthly Uplift and Revenue Report for Entire GCC.

Daily Uplift Tonnage Report for Entire Gcc.

Singapore Airlines Cargo Sales and Operations 19thFeb’ 07 - 12thOct’ 08 (Dubai, U.A.E) Key Result Areas Major focus on sales and operations.

Telesales and reservation.

Achieving challenging Operational goals.

Monitoring Freight Status Updates Standard.

Monitoring ULD stock and ensuring handling agents account for all movements of units. At the same time to ensure all excess units held at both DXB, SHJ & AUH are returned progressively to SIN.

Constantly monitoring agent’s performance during warehouse operations and ramp handling to reduce mishandling and institute corrective measures.

Handling all type of pets & live Animals such as cats & dogs, Horses etc.(AVI)

Handling Valuables Shipments.(VAL)

Handling Humane Remains.(HUM)

Load planning for all flights ex DXB,SHJ & AUH.(95 flts including freighter, excluding Charter)

Actively being involved in reservation activities and ensuring bookings are in the Forsc & Enfosc system minimum 24hrs prior to departure.

Coordinating with handling agents for accuracy of cargo loading .(Dnata -DXB

& Lh- SHJ)

Handling trucking issues.

Updating customer database on regular basis and constantly updating the market with tariff changes, special offers, capacity situations and airline product information.

Ad ministerial Work Coordinate with GSA staff in the office to ensure documentation requirements for cargo operations are met by the handling agents. Subsequently submitting all relevant documents to Head Office promptly and maintaining a proper filing system in the office.

Prompt submission of all Revenue and Performance reports meeting the deadlines set by Head Office.

Coordinating the submission of diluted airwaybils via e-mail for data entry outsourced in Mumbai.

Visiting handling agents at both DXB,AUH & SHJ to audit their facilities in keeping with Head Office requirements.

Handling of Trucking contracts by calling for tenders and submitting same to Head Office for approval.

Prompt verification of CE’s & all Accounting error’s. Reports Monthly Safety Audit Check for both DXB & SHJ

Monthly Service Performance Report

Monthly uplifts of Dangerous Goods Shipments via SIN. Ups-Supply Chain solutions Customer Service Agent 26thFeb’06-18th-Feb-7 (Dubai, U.A.E) Key Result Areas Execution of airway bills & collection of freight charges

Preparing daily sales & commission reports

Attending to customer enquiries on export & import matters.

Provide tracking information of shipments from principal airlines.

Accepting bookings, reservations & quoting rates.

Attending to customer complaints, initiating relevant action and follow up.

Follow up of MSCA/FDCA Cargo and arranging damage report. Pelican Air Pvt Ltd MAA (GHA of AF & DL) Operations 25th May05– 30th Jan06 Key Result Areas Technical aspects of loading different types of cargo.

Loading & segregation of Dangerous Goods.

Experience in build up of pallets and spl-cargo for passenger & cargo aircrafts.

Knowledge on accepting & delivery of cargo.

Co-ordination with security & safety authorities to achieve smooth handling of cargo.

Handling Discrepancy Shipment.

PROFESSIONAL TRAININGS

Air Cargo, Airline & Travel management. (Trade wings Institute of Management)

Basic-Knowledge in 747-400 Weight & Balance. (Training held in Emirates Aviation Collage)

Handling Live Animals. (Spl Handling for Lv horses)

Dangerous Goods Acceptance.

Crisis Management Passenger & Freighter Flts. (Training held in DXB)

Cargo Application & Reservation. (Training held in SIN HDQ)

Cargo Application & Reservation. (Training held in BOM HDQ)

Cargo refresher course (Training held in BOM HDQ)

Training attended in Emirate Aviation collage for Calogi.

Qualified CAT 7& 8 DGR.

EDUCATION

Bachelor of Computer Application (BCA-University of Madras) ADDITIONAL QUALIFICATION

Refrigeration & Air-Conditioning-AICTE (Datamatics Vocational Training center)

Web designing Engineering (Aptect-Arena multimedia) PERSONAL DETAILS

Address: Guru paradise,BT1, 3Rd Floor,7TH Cross St,Nanganullar,Chennai-61. Phone: +917*********

E-mail: *********@*****.***

Date of Birth: 30th May 1982

Marital Status Married

Nationality Indian

Languages: English, Hindi & Tamil.

Interest: Listening Music, Swimming & Reading informative books. Driving License Available

I hereby declare that all the above details are true to my knowledge and belief. Place: Dubai

Date: 01-SEP-19

(S.Saravanan)

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