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Sales Customer Service

Chennai, Tamil Nadu, India
September 24, 2019

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Arun Prashad

Mobile : +91-893*******

Email :

Linkedin :


To pursue a challenging career in a growing organization which will utilize my skills and enable me to improve further and contribute to the success and growth, to the company where I serve and to myself.

Certifications Courses:

Certificate in MCP"3

Certificate in Video & Audio Electronics

Diploma in Bakery & Confectionary


Computer Literate: Proficient in MS Office Application and an Internet Savvy

Customer focused approach: Quick response, appropriate solutions, handle irate customers with utmost professionalism

Exceptional in Sales & Marketing: Promote sales after deep understanding of customer’s needs.

Multi-tasked : Intermingle with all stakeholders at ease for smooth functioning

Expertise in Customer Service, Sales, Coaching agents on Sales, Objection Handling, OS & Networking


Date of Birth : 12-02-1981

Sex : Male

Nationality : Indian

Marital Status : Married

Spouse Name : Mayuri Arun Prashad

Availability : Immediate


Sutherland Global Services as Customer Service Executive, Sales & Tech Support from October 2006 to January 2012

Axes 3 Technologies as Business Development (BPO,IT Sales) from February 2012 to September 2015

Hot Courses as Business Development (KPO Sales) from October 2015 to February 2017

Verrolyne Services as On Call Manager from February 2017 to August 2018

Rapid Acceleration as Sr Business Development Manager from January 2019

Overall Job Profile & Daily Responsibilities

On Call Coordinator & Manager:

Update the system with changes requested by customers during out of hours

Log all out of hours calls from customers in an on-call report which is handed over to office staff after on-call shift

Give direction to care workers in line with policies and procedures when issues arise and follow company P&P to deal with emergencies

Covering all visits during out of hours when a care worker calls in sick or is unable to work

Log all out of hours calls from care workers in an on-call report which is handed over to office based staff after on-call shift

Retro log all visits where no transaction is generated by a care worker logging in and out of the customer visit

Update the system with information required and/or instructed by the office co-coordinators

Liaise with social services during out of hours for any issues relating to SS packages

Liaise with family and other care professionals as required to resolve customer issues

Attend weekly staff meeting in the office


Lead Generation US and UK

Cold calling B to B understand the business needs of the customer check with the budget promote our product accordingly

Providing demo, presentation to clients & closing deals

Experience in handling a team and working individually

Follow up on leads and conduct research to identify potential prospects.

Build and cultivate prospect relationships by initiating communications and conducting follow-up communications in order to move opportunities through the sales funnel

Manage data for new and prospective clients in CRM, ensuring all communications are logged, information is accurate and documents are attached

Knowledge of full Sales cycle end to end till invoicing

As a sales professional, track & record to meet daily/weekly/monthly targets

Customer Service & Sales:

Quick response to customers via Emails / Calls / In Person with clarity in information

Liaise with purchase, enquiries, order processing & sales orders

Understand customer concern and transfer to relevant department

Serve as escalation point for calls requiring advanced information or support

Acted as floor support, team leader in case of their absence

Technical Support:

Installation of Operating Systems, Software, Local and Network printers

Troubleshooting issues related to hardware and networking on desktops, laptops & printers

Managing email, anti-spam and virus protection

Working closely with other departments/organizations and collaborating with other IT staff

Admin & Management:

Easily mingle with any stakeholders smooth functioning

Generate report for review and maintain meeting minutes, files & database for audit purpose

Prepare marketing/advertising information -- posters, flyers, newsletters, ads

Initiate and organize events within the given budget

Schedule and manage all marketing/events activity

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