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Manager Customer Service

Indianapolis, IN
September 24, 2019

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Suzanne White

**** * ** ******* **

Danville, Indiana



Microsoft Excel and Word.


**/****- *******

Chewy.Com Clayton, Indiana- Area Manager

Responsible for effectively managing all packing, shipping and production on the fulfillment center floor

Partnered with internal outbound departments to meet daily production, quality and safety goals

Development and execution of daily and weekly action plans in order to meet department and Fulfillment Center performance expectations

Overseeing all ship dock operations including over 25 sorts with multiple critical pull times

03/2018- 12/2018

Taylor Communications Jeffersonville, Indiana - Inventory Clerk

Managed the inventory ordering processes for Inbound material

Ensured the timely and accurate documentation for closeout of week/month/year report

Supported production objectives by scheduling timely receipt of parts in a Just in Time mindset

Analyzed work methods of staff to improve quality of work

Communicating with customer service for inventory discrepancies

10/1999- 03/2018

Amazon.Com Jeffersonville, Indiana - Area Manager

In charge of all production processes for the Singles Pack Group

Assigned Associates to proper areas that they are trained and competent to run

Assisted the development of packing processes and assisted in the validation of new fulfillment center equipment

Analysis of data for inclusion weekly metrics reports.

Drive projects that result in the overall improvement of the Packing and Shipping department

Built a cohesive team that transitioned pack volumes from the thousands to the hundreds of thousands


High School Diploma

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