Employee Relations Administrative Assistant
Resume:
Jenell Sercia
********@*****.***
·SUMMARY OF QUALIFICATIONS
lOver 15 years of experience in Payroll and HR operations, compensation, benefits and administration
lDemonstrated success streamlining processes and
procedures
lThoughtful and effective communication at all levels of the organization
lAbility to plan and deliver on initiatives to meet company needs
lPayroll and HR system implementation experience
lKnowledge of NV, CA and Federal labor law including FLSA and FMLA
lAbility to maintain the confidentiality of highly sensitive materials and matters
lAdvanced knowledge of Microsoft Office, HRIS, and Payroll Systems
lNevada and New Mexico Gaming Card Holder
EMPLOYMENT HISTORY
April 2018 to Current MGM Resorts International
Benefits Transaction Administrator – Corporate Benefits Serve as a expert to all employees and Human Resources to resolve complex benefit related inquires. Handle all aspects of the Affordable Care Act (ACA) including determination of the IMP/SMP employee questions and disputes. Complete weekly reports in Workday to ensure benefit events are open, processed and closed in a timely manner. Also, complete weekly audits of the carrier discrepancy reports to ensure eligibility accuracy in both sides. Work with legal department on subpoena requests. Also, partner with the payroll department to advise any employee deduction discrepancies. 2018 to April 2018 Terrible Herbst Las Vegas, NV
Human Resources Coordinator / Recruiter
Conduct recruitment effort (resume reviews, screening and interview schedules, and processing all new hires including job fairs). Participates in administrative staff meetings and attends other meetings and seminars. Recommend and implement new approaches, policies, and procedures to effect continual improvements in the efficiency of the department and services performed. Handle employee relations activities and maintain human resource information system records. 2018 to 2018 Truline Corporation, Las Vegas, NV (Contract) Human Resources and Benefits Administrator
Managed employee relations, processed and recorded all leaves (LOA and FMLA) and started a new wellness program for all employees. Provided exceptional customer service to all employees during the annual open enrollment process. Assisted with updating employee handbook and implemented a sexual harassment course for all employees. 2018 to 2018 Penn National Gaming, Las Vegas, NV
Payroll Specialist
Worked with all managers, supervisors, and employees to provide exceptional customer service. Acted as the point of contact regarding all payroll functions for the following casinos: M Resort, Tropicana and Zia Park in New Mexico. Provided reporting to CFO for all unions for the Tropicana and filed all tax reporting after every payroll cycle. Responsible for maintaining our self-service portal in our HRIS system.
2016 to 2017 Excelligence Learning Corp, Monterey, CA (Relocated to Las Vegas) Human Resources Representative / Recruiter / Benefits Specialist Conducted recruitment effort (posting, resume reviews, screening and interview schedules) for personnel as needed. Recommended and implemented new approaches, policies, and procedures to effect continual improvements in the efficiency of the department and handled employee relations activities. Maintained HRIS records and compiled reports from the database, to include hours worked audits for benefits eligibility. Maintained compliance with federal and state regulations concerning employment. Responded to verification of employment and unemployment claims — responsibility for Safety, OSHA, and training documentation. Handled reporting worker’s comp claims to broker and insurance carrier. Tracked leave of absences, accommodation requests and return to work program. Audited employee information in UltiPro: new hires, termination, leaves, and status changes entered new hires to 401(K) platforms, including status and address changes. Reconciled monthly benefit invoices and generated and created reports in various systems as requested. Created new hire packets, I-9 verification. Filing, faxing, supply orders and copying as needed. 2013 to 2016 Capital Insurance Group, Monterey, CA Human Resources / Payroll Associate
Responsibilities included working with all managers, supervisors, and employees to provide exceptional customer service in all areas of HR. Acted as the point of contact regarding all payroll questions, enteried all new hires and employee changes into system, provided GL reports to our Sr. Accounting Manager at the end of each payroll period. Monitored PTO, CA Sick, and PTO Transition hours. Funded HSA and FSA Flex accounts at each payroll cycle. Starting and stopping 401K loans in Ceridian HPL. Provided monthly headcount reports to CFO and department leadership. Provided insight into the performance review process and handled data change forms in Ceridian. Responsible for all actions in the Self-Service application of Ceridian. Also responsible for Workers Compensation Claims and all medical leaves.
2011 to 2013 Hospitality Marketing Associates, Monterey, CA Marketing Coordinator & Project Manager
Working with all clients via phone and via the Internet as well as all 3rd party Vendors. Strategizing on upcoming projects for both email and direct mail. Managed all budget calendars and power points, Quarterly reports, 72-hour report ROI (received on investment) reports, and guest history reporting. Answered busy phone lines, filing and working with all departments to be sure all promotions/projects move smoothly. Scheduled all travel for the Partners as well as the Executive Account Reps. 2009 to 2011 National Geographic School Publishing, Monterey, CA Contracts Administrator / Budget Manager (Temp Position) Initiated and managed contracts with freelancers and vendors for product development work. Prepared independent contractor contracts and amendments for freelancers and development vendors. Coded and processed all invoices for freelancers and development vendors, including tracking incoming invoices against total contract compensation. Prepared vendor reconciliation of actual costs against contracts. Tracked and reported status on all activities from contract initiation to contract expiration, including tracking against project budgets.
2006 to 2009 DMC Construction Inc., Monterey, CA
Executive Administrative Assistant / Contract Administrator / Human Resources Executive Administrative Assistant:
All front desk operations, receiving and routing all incoming calls, mail, and fax and email distribution. Maintained all office equipment, information technology assistance, office supply inventory and purchasing, project filing. A/P & A/R data entry Log and track all company inventories (400+ tools, equipment, vehicles, etc.), schedule maintenance and registration on all equipment and vehicles as needed.
Contract Administration:
Filing and processing of certificates of insurance, request for information (RFI’s), change orders, purchase orders, contracts, and submittals. Log and track all company inventories (400+ tools, equipment, vehicles, etc.), schedule maintenance and registration on all equipment and vehicles as needed.
Human Resource Administration:
Handled billing, A/P filing, project management, and employee record-filing for a company of 150+ employees. Weekly payroll and accounting tasks as requested by the Controller and Project Management Departments.
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·TECHNICAL SKILLS
Microsoft Office, HRIS & Payroll Software: Paylocity, Ceridian, PayChex, UltiPro & Ultimate, CORT and Great Plans, Am Check/ATS Performance Pro (Performance Appraisal Software), Wells Fargo HSA Online Application, Zero Chaos (Background Check Program), American Toxicology(Drug Screening), UMR Health Insurance Provider Online Application Business, Empower 401K Application, Data View (Marketing Software) and Adobe Acrobat
·TRAINING & DEVELOPMENT
Certified in Microsoft Excel, Microsoft Outlook and Microsoft Word
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