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Manager Project

Location:
Buffalo Grove, Illinois, United States
Posted:
September 24, 2019

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Resume:

JANICE KESSLER

adafld@r.postjobfree.com 847-***-****

QUALIFICATIONS Strong Agile project plan resulted in on time results across 14 distribution centers

Controlled $700K budget over three years while deploying workforce exceeding 40 FTE. Enterprise budget $190M.

Solid organization skills internally and with third parties both domestic and internationally

Presentations and corrective actions to C-Suite executives Process improvements identified, documented and monitored through use of Six Sigma and Lean tools

Ability to develop a Scope statement by understanding the needs of the business/Stakeholders and create a Waterfall project plan Dynamic project launches among industries of: financial, medical, retail and telecom

Responsible for the Escalation desk and immediate problem solving for critical lab specimens

SOX auditor for the Midwest region with the additional benefit of solidifying future projects

Change management training for leadership and hourly staff to embrace the new culture

EXPERIENCE SENIOR PROJECT MANAGER EPMO, WINTRUST FINANCIAL 10/2018 - PRESENT

Highly complex mortgage projects with aggressive timelines and tasks moving overseas. Software deployments to increase revenue IMPLEMENTATION LEADER, NETWORK SERVICES

2015 - 2018

All projects >$1M per corporate account. Managed 8-10 projects simultaneously

PAGE 2

SALES SUPPORT MANAGER, QUEST DIAGNOSTICS

2012 - 2015

Mentored direct reports in 3 states while improving quality scores to 99% accuracy through SWOT analysis training

PROJECT MANAGER, NOKIA

2010 - 2012

Restructured project plan to focus on corporate initiative of increasing Net Promoter Score (NPS) from 60% to 80% in one year

PROJECT MANAGER, BEST BUY

2007 – 2010

Time management of cross functional team across 14 distribution centers. Finished on time, under budget and within scope MIDWEST REGION CUSTOMER SERVICE MANAGER, BEST BUY

2003 – 2007

Impressive customer satisfaction scores achieved through customer focus groups. Methods incorporated into corporate, national survey. Direct reports included 4 Quality Auditors & responsible for 3PL relationship locally and Indianapolis warehouse

EDUCATION AND

CERTIFICATIONS

NORTHERN ILLINOIS UNIVERSITY, DEKALB, IL

MBA, EXECUTIVE PROGRAM, 1999-2001

BS, JOURNALISM

Six Sigma Green Belt

Lean/Lean Six Sigma certifications

SOFTWARE

PROFICIENCIES

MS Project, Clarity, Warehouse Management System/ Red Prairie, Microsoft Office, Salesforce, SAP, Apttus, Total Expert



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