To obtain a position where I can utilize and advance my skills as a CSR, providing fast, accurate and friendly processing for all customer interactions and transactions. My skills to develop strong relationships with customers while becoming a trusted advisor and partner have proven loyalty and commitment. I would like an opportunity that will employ and expand my proven skills
Customer Service Representative Texas Molecular
9/2015 – Still Employed
Daily duties are varies and include coordinating with the customer and transporter for pick-up and receiving of bulk or drum waste (scheduling). Create work orders, print manifest and labels. Update and maintain customer and shipment information for in-house system. Receiving, reviewing and updating profiles and profile re-certifications for waste streams. Preform detailed communication with Customers, Generators, Venders and Transportation facilities to maintain shipments. Problem solve off-spec loads and rejections with customers, as well as handle daily manifest discrepancies. Work closely with Account Managers. Multi-tasking under pressure and maintain excellent follow up skills to provide timely contact with customers. Coordinate Railcar transportation for loads using Union Pacific website and maintain waste profiles. Strong attention to detail and comply with knowledge of DOT, manifesting, and TCEQ Regulations. Provide outstanding work ethic, presentation and knowledge to the customers on the telephone and during plant visits. Provide On-Call services after administrative hours – accepting calls from plant operations to contact a customer or answer questions, providing customers with 24/7 access to TMDP. Provide exceptional Customer Service daily.
Veolia (Customer Service Representative) 8/2014 – 9/2015 – CSR duties from start to finish (taking the call, scheduling, placarding, tracking solutions for issues, and follow all the way through to invoicing customer) Customer Service and billing (AR & AP)
Enterprise Products(Project Analyst) 9/2012 – 2/2013 - Secretary for plant engineer. Document control of plant blueprints and documents and/or forms, create purchase orders, miscellaneous reports; make collection calls; perform new hire company protocol for engineers and interns.
Ohmestede Industrial Services (Purchasing Assistant) 1/2010 – 7/2012 Receptionist, Record and Track employee time for payroll, general office duties; assist purchasing manager with daily duties.
Acuren Inspection (Billing Specialist) 9/2006 – 5/2008
Billing and invoicing accounts payable and accounts receivable, very fast pace environment, collections, data entry, input of new client data, manage large accounts and input invoices in client database, verify contracts for billing accuracy.
SKILLS & ABILITIES
Provide outstanding and compassionate Customer Service; Excellent phone and communication skills; Team player; Prioritize; Organized; Work well under pressure in fast paced environment; Strong attention to detail; Professional work ethic, presentation and character.
Knowledge of: MS Office; AS400; Excel; MAS200; Oracle, Adobe; Ariba, ERP, Oracle, RAMS, Sales Force
Environmental Knowledge and Training: DOT; Manifest; TCEQ; OSHA; Pure Safety. (certificates are available upon request)
I have received many favorable testimonies from customers and supervisors for communication, work ethic and organization.