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HRIS, Human Resources, Payroll Operations, Interface Administration

Houston, Texas, 77064, United States
September 23, 2019

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Kurtis Cagle

***** *. ******* #*** *******, TX **064 C: 832-***-**** QUALIFICATIONS

HRIS Oracle Systems (PeopleSoft, SAP)

Workforce Software (Time & Labor)

HR BPO Project Management & Full Cycle

Full Payroll Operations & Pay Processing

Back Office Interface & Interface Admin.

Standard Case Management (Siebel)

MS Office including Access, Excel, Project

New Hire Process, including Training

Daily, Weekly, Monthly QA and Auditing

Business Management & Customer Service


STEPHEN F. AUSTIN STATE UNIVERSITY (Nacogdoches, TX) Master of Business Administration (Emphasis in Human Resources) – Graduated May 2011 Bachelor of Business Administration (Business Management) – Graduated May 2009 RECOGNITIONS

- Graduated with Bachelor’s & Master’s degree working full time at only 2 companies

- Completed & passed the Payroll Fundamental Course at Aon 2012 for payroll skills

- Provided support for new hires as 1st ever HR BPO New Hire Ambassador for Payroll

- Participated & Contributed in the Full Project Life-Cycle for Aon’s First Ever Re- Implementation in 2014 and remained onboard for same client payroll operations after EXPERIENCE


Interface Administration Analyst (The Woodlands, TX; October 2018 – May 2019) Reviewed, Analyzed and Resolved hundreds of errors on a daily basis acting as the center point between our client input to ensure all HR and payroll/benefits data synced between our HRIS system (SAP), 3rd party payroll and time systems (ADP), Retirement inquiries (Fidelity) for a client with over 20,000 associates thru CRM creation and Service Requests to all sync

- Ran Daily & Weekly Error Reports to analyze and compare errors via SAP thru Excel with previous days and created CRM via Global View requests to update ADP or service requests to update SAP.

- Joined Daily Calls with Client, 3rd Parties to resolve outstanding errors and discussed other resolution options for large escalated issues/errors once I’ve identified. Advanced Payroll Analyst (The Woodlands, TX; May 2017 – October 2018) Provided support for all payroll operations for client needs, which includes and not limited to, Bi-Weekly Payroll processing and Daily One-Time Payments (such as Agency commission and Severance) using PeopleSoft as our main payroll and HRIS system; this also includes annual bonuses, retroactive payments, International payroll (Expats), year-end tax review and all responsibilities related to payroll operations for a client with over 20,000 employees (Please note most duties & responsibilities for this role are the same as Payroll Operations Analyst) AON (The Woodlands, TX) – Note Aon HR BPO Business was acquired and renamed to Alight Payroll Operations Analyst (The Woodlands, TX; January 2014 – May 2017) Prior to being promoted to the advanced Analyst, this role is very similar to the advanced as I supported payroll operations more specifically to areas related to the 2014 Implementation which I was responsible for payroll items such as Bi-Weekly Payroll Error review & follow-up for PeopleSoft, worked Back Office User Interface errors loaded by our team and client, reviewed Terminations including state specifics and reviewed sign-on bonuses for new hires

- Managed general Payroll errors for the normal pay cycle on a bi-weekly basis from PeopleSoft, fixed applicable errors and provided follow-up for any items turned off and weren’t paid out

- Participated in termination payroll processing related to ensure associates of our client were paid accurately, timely by state (specific) laws and regulations, as well as client specified requirements

- Ran, reviewed retroactive payment process and helped create new process to simplify review, calculation and actual payments on a bi-weekly payroll and one-time payments as needed

- Reviewed and processed monthly payments for international associates, such as expats and as well employees from other countries working in the U.S. (Inpats) for hypothetical tax purposes HR BPO Payroll Delivery Analyst (The Woodlands, TX; November 2011 – January 2014) As part of the first ever Re-Implementation project for HR BPO at Aon, which the client provided leadership specific payroll and workforce improvements while we implemented a new user interface system to load to the newest version of HRIS Platform (PeopleSoft). This project management role, consisted of the delivery and contribution to meet client goals with the specifications provided, along with testing in multiple environments for Payroll Ops teams

- Created Process Requirement Documents (PRD’s) by gathering client specific data, requests and aligned with Aon’s current own Point of View for HR BPO domains and business requirements COMMERCIAL BANK OF TEXAS, N.A. (Nacogdoches, TX – Jun 2007 to Aug 2011)

- Provided Customer Support for general bank duties, and performed managerial items, such as audits, opening/closing procedures, new accounts and ATM management MOUNTASIA FAMILY FUN CENTER (Houston, TX – Jun 2002 to Aug 2008)

- Performed daily general shift operations management such as opening & closing park procedures, conducted interviews & participated in hiring process and managed teams References available upon request

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