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Customer Service Representative

Location:
Paranaque, National Capital Region, Philippines
Posted:
September 25, 2019

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Resume:

Catherine San Luis-Ambayec

Blk ** Lot ** Dahlia St. Ireneville Subd., Biñan, Laguna, 4024

+63-917******* adaf5n@r.postjobfree.com

Experience

Sep 2011 – Aug 2019

Recruitment Specialist

Concentrix

Customer Service Representative / SME / Seasonal Recruiter

Industry

Call Center / IT-Enabled Services / BPO

- Ensure that staffing requirements are met to identify, attract and onboard top talent to

efficiently and effectively meet dynamic business needs.

- Receive, screen and file incoming resumes, background and reference checks.

- Conducts initial screening interviews, telephone interviews and/or face-to-face interviews

- Ensure the maintenance of accurate and concise records and reports concerning all

phases of the recruitment process.

Jun 2009 – Aug 2011

Customer Service Representative

APAC customer Services, Inc.

Industry

Call Center / IT-Enabled Services / BPO

Role

Customer Service – General

Feb 2006 – Oct 2007

HR/Payroll Specialist

ePLDT Ventus, Inc.

Industry

Telecommunication

Role

Human Resources

- process payroll of agents and support employees every 15th and end of the month.

- releasing of cash/check salaries of new hires every payday.

- generates weekly and month-end reprots.'

Sep 2005 - Feb 2006

HR Staff

Puregold Price Club, Inc.

Industry

Retail / Merchandise

Specialization

Human Resources

Mar 2003 – Mar 2005

Customer Service Representative

Sykes Asia, Inc.

Industry

Call Center / IT-Enabled Services / BPO

Specialization

Customer Service

- Serves as frontlines, assists every customers with their concerns, inquiries, and complaints.

- Generate new business through inbound calls by upselling products after each call (if possible) and follow up on incoming sales leads.

- Maintain revenue goals every cycle (15 days) and month to date.

Education

2003

Pamantasan ng Lungsod ng Maynila

Bachelor's/College Degree

Major

Bachelor of Science in Psychology

About Me

Gender

Female

Date of Birth

September 3, 1982

Address

Blk 10 Lot 23 Dahlia St. Ireneville Subd., Biñan, Laguna, 4024, Philippines



Contact this candidate