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Customer Service Manager

Miami Free Zone, Florida, 33178, United States
September 25, 2019

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Marina Alvarez

***** *.*. ** ******, Miramar, FL 33029



Seeking a career with an organization where I can utilize my extensive experience as a Logistics professional to offer the company growth and profitability; and their clients an excellent customer service experience.


My Logistics experience includes Ocean Freight (Import / Export Operations), managing major accounts for Domestic and International freight, handling complex and deadline driven operations, working with steamship lines to negotiate LCL / FCL contracts, as well as proper preparation of all documentation. Enjoys and has a passion for working with customers, utilizing bilingual fluency in English/Spanish. Dependable with any task that is given, and can work independently and/or in team settings.

Professional Experience

Jas Forwarding October 2018- June 2019

Logistic Specialist

Coordinating Bookings, Prepare B/L, Coordination of Intermodal shipments,

AES filling, Intense Customer Service, Negotiating trucker rates nationwide, overseas


Liebherr USA May 2018 - Aug 2018

Logistics Coordinator (Temporary)

Communicated with agents in the U.K regarding incoming cranes and parts to the U.S.

Manage delivery coordination with truckers to final destination within the U.S.

Prepare UPS, DHL and Fed-Ex shipments for parts from warehouse

Senator International Jan 2018 - May 2018

Ocean Export Coordinator (Temporary)

Coordinate intermodal shipments for Chile, with Agent in destination, shippers and customer

Processing bookings from start to finish: track cargo, rate filing, and extensive customer service

Hellmann Worldwide Jan 2017 - Oct 2017

Cruise Coordinator

Coordinated Ocean and Air Imports including processing paperwork for proper logistics coordination

Worked with international destination agents to coordinate/track shipments

Processed paperwork for Bond Department ensuring proper import procedures were followed

MIQ Logistics 2008 - 2016

Logistics Supervisor

Managed top key accounts including Michelin, Mines (in Peru, Chile, Argentina, and Brazil).

Negotiated Ocean Freight Contracts for LCL and FCL cargo with steamship lines such as (Crowley, Seaboard Marine, NYK, Evergreen, Hyundai, CCNI, and APL.)

Responsible for supervising customer service staff to oversee any areas of needs and work on finding solutions to any problems related to any shipment, paperwork, or process.

Analyzed financial reports to assure proper documentations and invoices were being generated.

Faith Freight Forwarding 1989 - 2008

Key Accounts Manager

Managed multiple vendor accounts: Whirlpool, Maytag, and Kitchen Aid

Coordinated intermodal shipments to Central American and the Caribbean

Prepared all paperwork including Bookings, Bills of Ladings, Dock Receipts, and Letter of Credits


Miami Dade Community College

Coursework completed towards Associate of Arts Degree

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