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Customer Service Pharmacy

Fort Lee, New Jersey, United States
September 25, 2019

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Qualifications Profile

Dedicated, focused, and detail-oriented professional with expertise in delivering quality patient services. Possess outstanding skills in patient counseling on medication use, dosage, and adverse effects. Utilize in-depth awareness of medicine composition and governing laws in dealing with client needs and queries. Demonstrate excellent capability of working in a diverse environment comprised of various professionals and clients. Exemplify exceptional communication, management, and interpersonal skills. Bilingual in English and Arabic.

Areas of Expertise

Patient Services Regulatory Compliance Business Planning and Development

Healthcare Management Strategic Planning Continuous Process Improvement Customer and Personal Service

Education and Credentials

Bachelor’s Degree in Pharmaceutical Sciences and Clinical Pharmacology

Helwan University, Cairo, Egypt

Foreign Pharmacy Graduate Equivalency Examination (FPGEE)

Test of English as a Foreign Language (TOEFL)

North American Pharmacist Licensure Examination (NAPLEX)

New Jersey Law of Pharmacy

Active Registered Pharmacist License – State of New Jersey

Work Experience

Jerusalem Pharmacy - Clifton, NJ, USA

Pharmacy Intern 2011–2012

Provided prescriptions and collaborated with other members of the pharmacy in carrying out various responsibilities.

Novartis Pharma S.A.E. - Cairo, Egypt

Senior Medical Representative 2001–2002

Ensured the delivery of quality customer service by addressing customer necessities.

Keenly monitored competition by collecting marketplace information on pricing and merchandising techniques.

Merck Sharp & Dohme - Cairo, Egypt

Medical Representative 2000–2001

Assumed full accountability in promoting and advertising pharmaceutical products.

Proactively took part in lectures, while also conducted physician visitations in offices and hospitals.

Cultivated strong and productive relationships with key decision makers.

Solely handled the daily business operations and advanced effectual promotional offers.

Professional Development

Production Department and Quality Control Training Novartis Pharma S.A.E., Cairo, Egypt

Clinical Training Abd Elrahman Private Pharmacy, Cairo, Egypt

Professional Affiliation

American Pharmacists Association (APHA)


Volunteer, Al Hekmah Elementary School-Passiac County

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