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Customer Service Manager

Greensboro, North Carolina, United States
September 22, 2019

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Ronald W. Fulton Climax, NC *****• 954-***-****

Qualifications Profile

High-caliber leader in warehouse operations with over 20 years of experience in supply chain management, purchasing, planning, distribution, and administrative functions.

Expertise in logistics, shipping/receiving, picking/packing, cost controls, and personnel management.

Skilled information and motivation of teams to achieve peak performance, ensure total client satisfaction, maintain peak quality service, and meeting operational objectives.

Adept at creative development and implementation of high-impact organizational plans and inventory programs, rapid delivery of time-sensitive materials, and audit compliance within industry regulations.

Excellent interpersonal skills; foster and fortify partnerships with executive stakeholders and reinsurers.

Broad depth of experience in problem solving to include purchasing and discerning obsolete inventory to reduce costs and maximize profits.

Strong project management talents; capable of leading teams to complete projects within strict time and budget constraints.

Professional Experience


Warehouse Manager, 2012 – 2019

Responsible for the daily scheduling of warehouse personnel to ensure proper staffing to receive products at the facility in a productive and cost-efficient manner. Adjust schedules as necessary for both the warehouse and drivers. Monitor the warehouse inventory, ensure order accuracy fulfillment, and drive productivity levels and upkeep of facility maintenance. Direct the day-to-day activities of the warehouse. Coordinate warehouse activities and train warehouse personnel to ensure well-coordinated shipping and receiving plan. Captain warehouse safety programs to provide a safe, clean workplace for employees and within the standards of all OSHA local and state regulations.

Enhanced profitability and maintained market competitiveness by implementing electronic inventory database.

Reduced freight costs through expert negotiation with carriers. Ronald W. Fulton Page 2


Transportation Director, 2011 – 2012

Planned and scheduled transportation for inbound and outbound transportation of state and city vehicles from government departments to contracted service shops. Coordinated and optimized transportation methods with internal and external customers. Communicated between customer service, vendors, and team members to ensure customer satisfaction.

Revised operational process and procedures as needed and put Key Performance Indicators in place.

Reviewed and improved safety behavior and redefined safety policy. NEW HORIZONS AVIATION CATERING, DANIA, FL

Operations Manager, 2005 – 2011

Responsible for all purchasing of inventoried items and created inventory reports weekly. Exceeded deadlines and expectations of 5-star clientele. (i.e., Nascar, MLB, NHL, NBA, International Dignitaries, Domestic Politicians, and Entertainment Industry). Developed effective strategies to ensure the company met goals and standards at minimal costs. Led activities through the daily planning process with managers to ensure all objectives are accomplished in a timely and cost-effective manner. Responsible for directing and coordinating the day-to-day operations of the company. Managed procurement, maintenance, and quality control activities to obtain optimum sales and customer service. Participated in developing the department's strategic planning activities in concert with the budget process.

Reduced costs through skilled purveyor negotiations.

Increased on-time deliveries by revamping logistics department.

Ensured organizational efficiency through continuous process and policy improvement. JODEE BRA, HOLLYWOOD, FL

Warehouse Production Manager, 1985 – 2004

Planned the use of subordinate workers, equipment, facilities, and materials based on workload projections. Established deadlines, priorities, and work sequences. Redirected workers and resources to accomplish unanticipated work and to accommodate daily workload fluctuations. Assessed KPIs and drove change for inventory management techniques and methods.

Improved production time and reduced costs.

Enhanced quality through active proposal of operational improvements.

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