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Fayetteville, North Carolina, United States
September 21, 2019

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**** ****** **** **** ************, NC 910-***-**** Registered Medical Assistant/Phlebotomist

Offering expertise in medical assisting, phlebotomy, healthcare management and infection control Quality Patient Care Clinical Services Best Practices A patient advocate and results-focused individual with experience in laboratory procedures, direct patient care, specimen processing and blood draws for leading healthcare organizations. Performing data entry of patient demographics, medication and insurances, storing samples, sterilization of medical instruments and monitoring patients for reaction to IM and oral medications, skilled at multitasking while maintaining patient confidentiality and sanitational care.


Medical Office Administration Phlebotomy Practices & Procedures CPT & ICD-9 Coding HIPAA Cultural Relations Billing & Insurance Patient/Family Advocate Specimen Collection Cross-Functional Collaboration Data Integrity Clinical Reasoning Process Improvements Conflict Resolution Phlebotomy Safety & Sterilization Customer Service Medical Terminology Infection Control & Prevention Bilingual Communicator/Interpreter Technological Proficiency:MS Office Suite (Word, Excel, Outlook, PowerPoint), EPIC, EMR, NCIR PROFESSIONAL WORK HISTORY

FIRSTHEALTH OF THE CAROLINAS – Raeford, NC 2018 - Present Registered Medical Assistant

Assist physician with in office procedures

Administer IM vaccines and medications

Obtain biometrics

Collect urine specimens

Check demographics and insurance information

Order vaccines, procedures and medications in Epic

Call patients to give results and send messages through MyChart

Use TCM (Transitional Care Management)chart to track and follow up on patients after hospital discharge

Sterilization of procedural areas

SOUTHERN REGIONAL AHEC – Fayetteville, NC 2008 - 2013 Registered Medical Assistant

Instrumental in providing quality care for patients daily through interdisciplinary collaboration

Patient preparation, specimen collection, charting, sterilization techniques and procedural compliance.

EMR data entry,

Perform venipuncture

Order prescription refills

Administer IM/Sub Q injections,

Perform EKG’s, Spirometry, vital signs

Managing patient flow through patient rooming, scheduling, documentation and observations.

Reviewed lab tests

Assist provider with patient care and office procedures INGRID RODRIGUEZ

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DR. AZIZ INTERNAL MEDICINE – Fayetteville, NC 2005 - 2008 Registered Medical Assistant

Established management patients daily while assisting the physician with examinations and treatments.

Drove workflow efficiency efforts through direction of supplies ordering and inventory control.

Front and back office communication with providers and staff

Perform patient intakes/interviews.

Facilitated insurance and medical authorizations.

Performed direct patient care.

Appointment and referral scheduling.

Excelled in cross-training opportunities to enhance productivity and continuity of patient care.

Perform biometrics

Administer IM/Sub Q medications

Patient training

Advocate for spanish speaking patients



Phlebotomy Training


Medical Assistant Training

Phlebotomy Certification – American Medical Technologists (AMT) Registered Medical Assistant – American Medical Technologists (AMT)

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