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Manager Customer Service

Location:
Germiston, Gauteng, South Africa
Salary:
12500.
Posted:
September 21, 2019

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Resume:

PETER MATHABELA

RESTAURANT SENIOR MANAGER

ADDRESS

*** ****** **

SELFIN

BOCKSBURG

MARRIED, MALE

76.05.05

O731930452

adaenb@r.postjobfree.com

SOUTH AFRICAN

An enthusiastic manager with drive, determination and proven ability to ensure that a restaurant operates efficiently and profitably. Having a track record of maximizing guest satisfaction and profitability whilst maintaining high standards of food and service and present a positive and fashionable image of the business. Extensive knowledge of the hospitality industry, its working practices, recruitment, and pay, conditions of employment and diversity issues. Now looking for a new and challenging managerial position, one which will make the best of my existing skills and experience.

Key skills

• Staff supervision

• Sales driven

• Hands on team player/team working

• Stock management

• Administrative skills

• Portion control

• Stock control

• Problem solving

• Customer focused

• Communication skills

• Handling pressure

Employment History

LIFE GRANT CAFE

Senior Manager

(January 2014- April 2017)

Responsible for helping the Restaurant General Manager to ensure profitability and high standards of customer service to all customers. Apart from running the restaurant on regular basis also in charge of maintaining and managing staff holidays, absenteeism and sick leave. Duties;

• Ensuring sales by ensuring customer satisfaction and delivering a high level of hospitality

• Following all safety and satisfaction polices when handling food and beverages

• Planning the menu

• Monitoring intoxicated customers and making sure all customers are getting good service

• Engaging in shot conversation with customers and making good relationships

• Overseeing stock level, doing stock taking and ordering

• Purchasing stock and stock controlling

• Handling administration and paper work

• Handling customer enquiries and complains

• Taking reservations and making bookings

• Making staff roster

• Preparing and presenting staffing/sales report

• Communicating with customers and making them feel comfortable

• Ensuring that customers receive an efficient and prompt service

• Keeping statistical and financial record

• Setting targets

• Handling cash, all cashups and daily reports

• Making improvements to the running of the business and developing the restaurant EMPLOYMENT HISTORY

KITCHEN BAR

Front of House Manager

(February 2014-January 2015)

Managing a high-volume Coffee Shop & improving all controllable costs thereby maximizing financial performance. Also, responsible for efficiency developing, managing and leading the restaurant team to provide excellent service.

Duties;

• Managing the restaurant and serving of food and drinks

• Taking restaurant reservations and making bookings

• Maintaining clean ad organised tables in the restaurant

• Handling cash and banking of cash into the safe

• Cashing up all the all the staff

EMPLOYMENT HISTORY

BBQ Workshop (Rivonia)

Front of House Manager

(From JAN 2017)

Creating memories by insuring that my team delivers a high and unforgettable service experience, maintaining my standards and my team standards to be high, Calm, chiming and cuisine is maintained.

Duties ;

• Made sure that the restaurant standards and SOP’s are created and followed

• Made sure all products to the guests are quality controlled

• Maintained hygiene in both front of house and back of house

• Maintained food cost level at 33% and the beverage at 30%

• Managing the waste

• Doing staff roster

• Maintaining payroll at a reasonable % of turnover

• Sorted out all the operation payments and cash payouts

• Doing all waiters cash up and the store cash up

• Managing the float

SLOW-JO BEVERAGE SOLUTION;

TRANING THE STORE;

Benefits of having me in your company;

• Where ever I go I aim to make a difference

• Eager to learn more and grow in the industry

• Have natural energy that can make the room colourful

• My record is traceable

• Very attentive

• Customers always do a follow-up on me

VC CLASSIC VIRGIN ACTIVE;

MANAGER

OWNE - TRANSPORT

References

(MR P TAKI ROUARS; VC CLASSIC OWNER)

(-082*******-)

SLOW -JO (LIMBRO PARK)

(MANAGER, NATALIE) 072092995

BBQ WORKSHOP (RIVONIA)

(Operator Pieter 073*******)

(OPARECTION MANAGER;PIETER)

(076*******)

• ade sure that the restaurant standards and SOP’s are created and followed

• Made sure all products to the guests are quality controlled

• Maintained hygiene in both front of house and back of house

• Maintained food cost level at 33% and the beverage at 30%

• Managing the waste



Contact this candidate