ROBERT C. SMITH
(407) 407-***-**** email@example.com
SENIOR SALES, OPERATIONS & MANAGEMENT EXECUTIVE
Interval Ownership Resort Industry
High-performance executive delivering phenomenal growth in the interval ownership industry for over 20 years. Consistently successful in driving increased revenues within highly competitive markets. Dynamic leadership and training style, motivating sales and management teams to peak performance. Strong closer. Qualifications include:
Operations / Efficiencies Management Sales Training / Management
Leasing Management Sales Team Development / Leadership
Acquisition / Procurement Competitive Positioning
Team Building / Development Strategic Planning / Development
THE FOUNTAINS, Orlando, Florida 2009 to 2011
A Blue Green Property
TAHITI VILLAGE, Las Vegas, Nevada 2008
Parent Company of Consolidated Resorts
Director of Training
REGAL PALMS, Davenport, Florida 2007 to 2008
A Consolidated Resorts Property
Assistant Director of Sales – Promoted within the first 90 days
WESTGATE VACATION VILLAS, Orlando, Florida 1987 to 2007
A Division of Central Florida Investment Inc. Orlando, Florida
The Westgate Family of Resorts is the largest timeshare resort in the world with over 8,000 villas:
Westgate Vacation Villas, Kissimmee, FL
Westgate Lakes Resort & Spa, Orlando, FL
Westgate Leisure Resort, Orlando, FL
Westgate Palace, Orlando, FL
Westgate Towers, Kissimmee, FL
Westgate Town Center, Kissimmee, FL
Westgate Miami Beach, FL
Westgate South Beach, Miami Beach, FL
Westgate Blue Tree, Lake Buena Vista, FL
Westgate Daytona Beach, FL
Westgate River Ranch, FL
Westgate Smokey Mountain Resort, Gatlinburg, TN
Westgate Branson Woods, Branson, MO
Westgate Branson Lakes, Hollister, MO
Westgate Park City Resort and Spa, Park City, UT
Westgate Tunica Resort, Robbinsville, MS
Westgate Painted Mountain Golf Resort, Mesa, AZ
Westgate Flamingo Bay at Las Vegas, NV
Westgate Historic Williamsburg, VA
Promoted through a series of increasingly responsible sales and management positions based on contributions to Westgate's progressive financial growth.
Delivered over $55 million in sales during Westgate management career.
Requested, during Tom Hopkins Training Seminar, to write the sequence for the salesperson-to-manager transition. Authored the only known sequence in the industry, “The Dance Sequence.”
Senior Sales Manager – Westgate Lakes (2003 to 2007)
Director of Sales – Westgate River Ranch (2002 to 2003)
Director of National Sales / Training & Management Development (1997 to 2002)
Senior sales, leasing and operations management executive leading the corporation through tremendous growth, from one Florida location generating $35 million in annual revenues to 19 locations in 9 states with revenues surpassing $450 million.
Requested by CEO to develop and institute a comprehensive training program to develop expert closers and sales managers to compliment the existing sales training program.
Member of a three-man acquisition and procurement team leading the corporation's aggressive expansion initiatives worldwide.
Establish infrastructures, processes and management efficiencies for new acquisitions and resolve operational issues for established properties to repeatedly drive record revenues.
General Manager / Director of Leasing (1995 to 1997)
Promoted to General Manager of Westgate Vacation Villas' operations and directed a staff of 75.
Assumed management of leasing operations and doubled year-to-date production from 5% to 10 % within 60 days. Expanded leasing management responsibilities to include all of Westgate's resorts.
Designed an exit program whereby non-buyers were given an option to revisit the resort on a rental basis with an agreement option stating rental monies would be returned at point of sale provided prospects decided to become owners. Improved non-buyer conversion rate from 35% to 43% on a consistent basis.
Recognized for development and leadership of the #1 Producing Leasing Department, 1996.
Won recognition for development and leadership of the #1 Producing Sales Line, 1995.
Sales Manager (1987 to 1995)
Senior Sales Manager overseeing all sales, support and training operations. Led resort through explosive growth and consistent record-breaking revenue gains closing over $30 million in sales within 7 years.
Won Rookie of the Year, 1987.
Won Sales Manager of the Month, 2/89, 3/90, 4/90, 7/90, 12/90, 5/91, 2/92, and 3/93.
Awarded Sales Manager of the Year in 1990 for delivering record breaking annual revenues of over $4.25 million.
Sales Representative (1987)
Began in interval ownership industry as sales representative and within first month earned Closer of the Month.
Promoted to Sales Manager within nine months.
Earlier Career included tradesman positions in construction industry and 4 years in the US Navy.
Florida Real Estate License
ARDA, Certified Member
United Way, Pewter Member