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Customer Service Network Engineer

Madison, Alabama, United States
September 20, 2019

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Mark Frye

Network Engineer Professional

*** ********* *****

Madison AL 35757



●Over five years of Help desk and customer service

●Strong technical knowledge of computer hardware and software including identifying and troubleshooting motherboard, CPU, and hard disk systems.

●Managed daily operations of Network Printers.

●Diagnosed and corrected workstation problems.

●Setting up/configuring desktops for client use (Windows 7, Windows XP)

●Strong WAN/LAN support, TCP/IP, DHCP, DMA skills.

●Installs and configure Ethernet and Wireless network platforms.

●Hard drive recovery and imaging,

●Proven track record of mastering new tools and technologies swiftly.

●Perform software installations and regularly scheduled updates

●Answer user inquiries’ regarding computer, email, phone connectivity, software or hardware inquires to resolution or escalated.

Windows 7, Windows 10, Outlook, Word, Excel, PowerPoint, Visio.


05/2016 –05/2019

EMCO/Army Corp of Engineers, Huntsville, AL

Help Desk Support

●Setup and configuration for client desktops

●Troubleshooting and replacement of computer hardware

●Managed daily operations of Network Printers.

●Diagnosed and corrected workstation problems.

●Helpdesk support.

●Answered user inquiries

●Prepared equipment for employee use,

●Maintained records of communication

Used troubleshooting skills to diagnose and repair PCs and Laptops

02/2014 – 07/2015

Publix, Huntsville, AL

Stock Clerk

●Stocked shelves

●unloaded trucks

●placed daily product orders,

●created sale displays

●Answered customers' questions,

Offered customers carry-out service at the completion of transactions

04/2004 – 03/2011

United States Navy

Ship Serviceman

● IT support

● Hardware and software troubleshooting.

●Diagnosed damaged or malfunctioning equipment.

● Planned work procedures,

●Processed, labeled and secured parts of equipment.

● Kept area work clean prior to reassemble,

●Ensured proper torque specification.

●Supervised and corrected parts ordered

●Identify and use of special equipment,

●Demonstrated the ability to operate, read and interpret hand held scanner tools and data perform

scheduled preventive maintenance tasks

09/1998 – 03/2004

Sky Investments

Assistant Manager

●Trained, supervised and evaluated staff,

●Improved skills performance of staff

●Completed monthly and weekly sales and inventory control

●Communicated effectively with management team members

Established strong relationships


Associate of Arts and Sciences (A.A.S.) (Computer Information Systems) Drake State Technical College, Huntsville, AL 2013


Security Clearance: Secret

CompTIA A+ Certified

CompTIA Network + Certified

CompTIA Security + Certified

CCNA (expired 03/2019)

Currently working on my CCNA Security

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