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Customer Service Manager

Location:
Fremont, California, United States
Posted:
September 20, 2019

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Resume:

KENNETH MERRICKS

Fremont, CA *****

adaeia@r.postjobfree.com 510-***-****

CAREER PROFILE

Results driven professional with over 20 years of Inventory and Record Keeping. Highly dedicated, self-motivated and eager to take on new challenges.

Reputation for fostering strong relationships with employee, management, and outside agencies. Ability to manage multiple projects while working effectively under demanding conditions.

Key skills include:

Customer Service

Research / Analysis

Documentation

Supervision

Policies & Procedures

Quality Assurance

Training

Data Validation

Problem-Solving

PROFESSIONAL EXPERIENCE

Sandis Civil Engineers, Land Surveyors 2017 to 2019

Asset Management Control Coordinator

Maintain and issue equipment to Field Crew

Assist with the purchasing equipment for Field Crews

Schedule maintenance for equipment and inventory

Established regular scheduled for equipment valued between 7k-110k.

Schedule Monthly Inventory for equipment in vehicles.

Enter and label all capital equipment for Sandis

Create Purchase Orders for Assets and Field Supplies

Negotiated Pricing for Assets

ERNST & YOUNG LLP., San Jose, CA 2006 to 2017

Records Management Coordinator

Maintain accuracy rate 98.5% of Records entered into the database

Ensure the chain of custody of records check out of the Records Center is current

Perform regularly scheduled inventories and needed reconciliation with 98% accuracy

Create methods of monitoring records checked out by employees of the firm

Execute Computer System database upgrade

Performed Annual Retention Requirement Review

Worked in firm wide committee to improve Records Management Standards

Executed new contract regarding document collection and destruction

SIERRA PACIFIC WINDOW, Fremont, CA 2005 to 2006

Customer Service Manager

Managed 5-7 Service Technicians

Scheduled service calls and maintained inventory

PRIMERICA, Fremont, CA 2003 to 2005

Financial Advisor (Independent Contractor)

Served as Financial Advisor to mid-level income families

Provided reports based on income for insurance and investments

TECHNOLINC, Fremont CA 2001 to 2002

Production Supervisor

Supervised 10-15 employees from Testing to Packaging Product for shipment

Assisted with shipment of product to customers

KENNETH MERRICKS PAGE 2/2

PROFESSIONAL EXPERIENCE, continued

3DFX INTERACTIVE, San Jose CA 1995 to 2001

Shipping/Receiving/RMA Supervisor

Supervised 3-5 employees, shipping products domestically and internationally

Logged in product returns, and maintained inventory until product was shipped back to the customer

Negotiated rates with shipping firms

Planned & executed facility relocations

Negotiated and executed terms for purchases and facilities relocation

MEDIA VISION, Fremont CA 1993 to 1995

Production Manager

Supervised 8-13 employees

Shipped products and submitted export forms

Scheduled and supervised temporary employees as needed

EDUCATION

Bachelor of Science (BS), Economics, Santa Clara University, Santa Clara, CA

Certificate of Graduation, Records Management University, Fort Washington, PA

WEB BASED LEARNING

Personal Responsibility

Conflict Resolution

Safeguarding Confidential information



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