Social Media Customer Service

DEEPAK BANGA

Email: ****************@*****.**.**

Mobile- 647-***-****

SUMMARY OF QUALIFICATIONS

·WES credential evaluation completed with a Canadian equivalency of master’s degree in business administration

·Emergency First-Aid certified from Code 8 Emergency Services, Canada

·Patient team player; capable to work proactively in a complex and busy environment

·Strong attention to detail with the ability to multi-task and remain composed under pressure

·Punctual and reliable; able to work without supervision

·Good written and verbal communication skills

·Efficient in vendor management

·Highly resourceful, flexible, innovative, and enthusiastic individual

·Making and coordinating the travel itineraries

AREAS OF EXPERTISE

·Confident Leadership Cost Containment

·Document Management Written and Verbal Communication

·Answering Telephones Reception support

·Accounts Payable Outstanding Customer Service

·Microsoft Windows/Microsoft Office Process Improvements

PROFESSIONAL EXPERIENCE

July 2019- Present Production Worker Pepsico Canada

Observing and removing all faulty products from the line.

Feeding raw materials into the machinery

Monitoring the production process.

Packing good for shipping.

Maintaining equipment and work areas.

Carrying out basic quality and testing checks.

Assembling goods on the production line.

Storing goods and materials properly in the warehouse.

Inspecting the assembled products to ensure they are up to quality standards.

April2018-May2018 Security Guard Barber Collins Canada

·Ensured all required employment documents were completed and signed.

·Recommended appropriate training for new hires.

·Administered the benefits program for all employees.

·Maintained human resources records by recording new hires, transfers, terminations, changes in job classifications, merit increases; tracking vacation, sick, and personal time.

·Assisted accounting department with billing when needed.

March 2016 -October 2017 Team Manager Justice and Care

·Supervised office juniors and delegated assignments; updating & maintaining vacation time, absences and training records of staff members.

·Coordinated meetings and conferences; organizing business travel, itineraries, and accommodation for managers.

·Responsible for purchase orders and follow up on outstanding accounts; tracking invoices and monitoring inventory and supplies.

·Conducted first interview and Exit Reviews and Checked references.

·Training topics as Corporate Policy (including Evacuation, First Aid/CPR, Hearing Protection, etc.).

·Provided day-to-day HR support to technical and craft employees across the organization.

April 2010-August 2015 Senior Executive – Administration International Road Dynamics South Asia Pvt. Ltd

·Involved in social media implementation.

·Managed building and office activities; ensuring adherence to safety and procedures, maintaining files and documentation and preparing monthly reports.

·Responsible to handle and resolve any staff requirements such as email configuration.

October 2008 -January 2010 Store Assistant DODSAL Construction & Engineering

·Independently maintained Pipe-Line & Civil Store; monitoring consumable raw materials and project materials, ensuring proper coding and storage.

·Controlled daily and weekly reporting systems on equipment and arranged local purchases.

·Maintained online records and generated results.

February 2008-September 2008 Online Marketing Executive Cetana Solutions

·Obtained client information by answering telephone calls; interviewing clients; verifying information.

·Established policies by entering client information; confirming pricing.

·Informed clients by explaining procedures; answering questions; providing information.

·Management and resolving customer complaints

·Follow up of customer calls where necessary

·Completed call logs and reports

·Other duties as assigned

December 2006 -January 2008 Office Executive Gandhi Tours & Travel (Local Council)

·Handled clerical duties including the preparation of office correspondences and maintenance of files; keeping detailed records of employee attendance and coordinating deliveries and bill payments.

·Entrusted with petty cash and other miscellaneous office expenses.

·Greeted walk-in customers and answered queries over phone; advising clients on waitlist status and billing.

PROFESSIONAL ACHIEVEMENTS

·Always engaged personally in all company deals like buying, selling or renting, hospitality services to reduce the additional cost to the company through mediators.

·Helped the organization Justice and Care in a rescue operation which included freeing of 72 children from child labor.

·Dealt with clientele from varied backgrounds ensuring that the daily operations run smoothly always.

·Supervised and managed a team of 12 to 15 members which included regular mentoring and motivation.

·Organized various events successfully which included press conferences; international seminars and conferences.

EDUCATION AND TRAINING

2012 Master’s in business administration - Alagappa University 2010 Bachelor of Arts in Public Administration - Alagappa University

Administration

WES credential evaluation completed with a Canadian equivalency of Masters degree in Business

Administration

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