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Thai Native Speaker Job

Location:
Manila, Manila, Philippines
Salary:
100,000
Posted:
September 20, 2019

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Resume:

Mr. Thanawut Lonsiw

Unit ***, Point Blue Apartment, 7959 Teka St,

San Antonio, Makati City, Philippines, 1203

Contact Number: +639*-****-****

E-mail: adaef3@r.postjobfree.com

CAREER OBJECTIVE

To gain more knowledge, develop my skills and

abilities to become a competent and proficient

worker.

W O R K E X P E R I E N C E

• Southbay Leisure and Resorts Corporation

U-2401 & 2501, 24/F & 25/F Pbcom Tower, Ayala Ave., Bel-Air, Makati, Metro Manila, Philippines, 1203

Thai Customer Service Representative

May 2018 – Present

Job Descriptions:

• Support and provide superior service via phones, e-mails, live chat, call or any kind as a receiver and caller; work strictly with the service protocol and guideline

• Maintaining a positive, empathetic and professional attitude toward customers all the times

• Responding promptly to customer inquiries

• Communicating with customers through various channels

• Communicating and coordinating with colleagues as necessary

• Attracts potential customers by answering product and service questions; suggesting information about other products and services

• Maintains customer records by updating account

information

• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

• Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers

• Identify and assess customers’ needs to achieve

satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every contact

• Take the extra mile to engage customers

• Customer orientation and ability to adapt/respond to different types of characters

• Meet personal/customer service team sales targets and call handling quotas

• Provide accurate, valid and complete information by using the right methods/tools

• Follow communication procedures, guidelines and policies

• Work with customer service team leader to ensure proper customer service is being delivered

• Somerset Ekamai Bangkok

Luxury Serviced Apartments

22/1 Ekamai Soi 2, Sukhumvit 63 Road, Phra Khanong Nua, Wattana, Bangkok 10110

Guest Service Officer

October 2017 – May2018

Job Descriptions:

• Register guests and assigns rooms. Accommodates special requests whenever possible

• Assists in preregistration and blocking of rooms for reservations

• Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and

procedures

• Understands room status and room status tracking

• Knows room locations, types of rooms available, and room rates

• Presents options and alternatives to guests and offers assistance in making choices

• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel

• Knows the location and types of available rooms as well as the activities and services of the property

• Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms

• Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation

procedures

• Maintains guest room key storage, and supervises access to safe deposit boxes

• Process guest check-outs

• Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange

• Follows procedures for issuing and closing safe deposit boxes used by guests

• Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.

• Answers incoming calls

• Directs call to guest rooms, staff, or departments through the PBX system

• Places outgoing calls

• Receives guest messages and deliver the same to the guest

• Logs all wake-up call requests and performs wake-up call services

• Monitors automated systems including fire alarms and telephone equipment when engineering and

maintenance department is closed

• Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out's, Foreign currency exchange etc.

• Uses proper mail, package, and message handling

procedures. Courier Mail Register

• Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel

• Reports any unusual occurrences or requests to the manager or assistant manager

• Knows all safety and emergency procedures, Is aware of accident prevention policies

• Sofitel Bangkok Sukhumvit

Luxury Hotels & Resorts

89 Sukhumvit Road Soi 13-15, Klongtoey Nua, Wattana, Bangkok, Thailand 10110

Bar Attendant – Pool Bar

January 2017 – August 2017

Job Descriptions:

• Welcome and acknowledge all guests according to

company standards in a timely, friendly and efficient manner

• Distribute towels, offer assistance with seating, and delivering consistent guest service, exceeding guest expectations, and providing all other supporting services

• Observes and patrols pool and enforces safety regulations

• Provide excellent service consistent with the hotels standards operating procedures and brand attributes

• Responsible for maintaining cleanliness of pool deck and facilities including straightening and stacking chairs, collecting soiled towels and trash, moving chairs, towels, replacing flags, and cleaning signs

• Facilitate and maintain consistent pool safety programs, training, and documentation to ensure the overall safety of guests in the pool area

• Suggest food and beverages to the guest and also try to upsell

• Ensure knowledge of menu promotions and any special offers

• Take food and beverage orders from the guest on the handheld Point of sale ( POS ) system

• Pick-up food orders from kitchen and communicate to the chef regarding any special preferences or allergy

• Co - ordinate with the kitchen staff to ensure smooth operation and guest satisfaction

• Replenish beverages and ensure guest satisfaction throughout the meal service

• Observes guests and ensure their satisfaction with the food and service

• Mix drinks, cocktails and other bar beverages as ordered and in compliance with hotel standard drink recipes

• Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, espresso, cafe latte, and cappuccino

• Prepare alcohol or non-alcohol beverages

• Arrange bottles and glasses to make attractive displays

• Ensure that the assigned bar area is fully equipped with tools and products needed for Mixing beverages and serving guests

• Keep the bar counter and work area neat and clean at all times

• Clean up after customers and clean work area

• Clear ashtrays as and when required

• Wash glassware and utensils after each use

• Stock and maintain the bar with all the required supplies and inventory (eg: beer, wine, spirits, paper products, straws, stirrers, condiments, glassware, ice cubes etc.)

• Return all equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors and completing bar closing checklist

• Accurately total, process and collect payments from guests, using the point-of-sale system

• Print closing report and drop the cash with the front office

• Tally the Credit Card settlements for the day with the batch closing report from EDC machine

• Close the shift on the POS terminal

• Attend daily briefings from management who will explain any special requirements for service

• Perform any other assigned reasonable duties and responsibilities as assigned or as requested by manager

• First Western Hospital

(International Hospital on Kho Phangan Island)

112/44 Moo 1, KohPhangan, Suratthani 84280

Receptionist

June 2016 – December 2016

Job Descriptions:

• Registration of patients on the computer system

• Assist the patients in general

• Record details of patient’s diagnosis

• Answering incoming calls from patients, international insurance companies and transferring them to the right department

• Deal directly with customers either by telephone, electronically or face to face

• Respond promptly to customer inquiries

• Handle and resolve customer complaints

• Obtain and evaluate all relevant information to handle product and service inquiries

• Perform customers verifications

• Process forms, applications and requests

• Keep records of customer interactions and transactions

• Record details of inquiries, comments and complaints

• Maintain customer databases

• Communicate and coordinate with internal departments

• Paul Thailand

(Central Embassy)

1031 Room No: L1-16/1R, Ploenchit Road, Lumpini, Pathumwan, Bangkok 10330

F & B Service Attendant

February 2016 – May 2016

Job Descriptions:

• Welcome and escort customers to their tables

• Present menus to customers and answer questions about menu items, making recommendations upon request

• Inform customers of daily specials

• Explain how various menu items are prepared, describing ingredients and cooking methods

• Describe and recommend wines to customers

• Take orders and write customers' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff

• Serve food or beverages to customers, and prepare or serve specialty dishes at tables as required

• Bring wine selections to tables with appropriate glasses, and pour the wine for customers

• Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests

• Provide guests with information about local areas, including giving directions

• Check with customers to ensure that they are enjoying their meals and take action to correct any problems

• Prepare checks that itemize and total meal costs and sales taxes

• Perform cleaning duties, such as sweeping and mopping floors, tidying up server station, or checking

• Fill salt, pepper, sugar, cream, condiment, and napkin containers

• Organize the table setting before opening the restaurant

• Clears and reset counters or tables at conclusion of each course

• Fully conversant with all aspects of POS system

• Collect payment from customers

• Computers bill and accepts payment

• Cashier

• SF Corporation Public Co. LTD

(Central World)

4 Ratchadumri Road, Pathumwan, Pathumwan, Bangkok 10330 Box Office Attendant

January 2015 – January 2016

Job Descriptions:

• Greet customers as they approach the ticketing counter and inquire into how they would like to be serviced

• Check for seat availability in the system and provide customers with seating options

• Assist customers in choosing good seats by guiding them on the seating map

• Take customers’ information, enter it into the system and ensure that proper information has been punched in

• Print out tickets, ensure that date, time and seat numbers are accurately displayed

• Hand over tickets to customers and ask them to verify information

• Provide customers with any special information regarding their chosen show or an upcoming one that might be of interest to them

• Inform customers of special deals or discounts on bundle tickets

• Calculate amount of cash owed against number of tickets bought

• Take payment in exchange of tickets sold and give back any due change

• Word in a fast manner to ensure that customer queues are served quickly

• Count cash in the cash register at the end of the shift and tally it with tickets sold

• Delve into any evident discrepancies and ensure that they are resolved before the end of the shift

• Create and maintain reports of sold tickets and payments received

• New Joe Guest House Company

(Guest House, Bar and Restaurant)

(Wunderbar SamsenSoi 2 “Khaosan Rd. Branch“

and Wunderbar SukhumvitSoi 11 “Nana Branch“)

81 Trokmayom, Taladyod, Phanakorn, Bangkok 10200

F & B Service Attendant

December 2011 – June 2013

Restaurant Supervisor

June 2013 – January 2015

Job Descriptions:

• Make schedules for the staff

• Assign the staff to their respective areas

• Conduct training for the staff

• Make inventories

• Dealing with the suppliers

• Provide feedback on the efficiency of the service attendant process

• Handle and resolve customer complaints

• Check with customers to ensure that they are enjoying their meals and take action to correct any problems

• Perform cleaning duties, such as sweeping and mopping floors, tidying up server station, taking out trash, or checking and cleaning bathroom

• Fill salt, pepper, sugar, cream, condiment, and napkin containers

• Organize the table setting before opening the bar and restaurant

• Clears and reset counters or tables at conclusion of each course

• Check the area is ready to open

• Flexible in doing many things inside the bar like making coffee, cocktails, food check, etc.

• Welcome and escort customers to their tables

• Present menu, answer enquiries and make suggestions regarding food, beverage and service restaurant guests

• Inform customers of daily specials

• Explain how various menu items are prepared, describing ingredients and cooking methods

• Describe and recommend wines to customers

• Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests

• Provide guests with information about local areas, including giving directions

• Take orders and write customers' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff

• Serves food and beverage to guest according to the established sequence and procedures

• Bring wine selections to tables with appropriate glasses, and pour the wines for customers

• Prepare checks that itemize and total meal costs and sales taxes

• Collect payment from customers

• Cashier

• Precision Interplas Company Limited

59/39 Soi P I C, Changwattana Road, Pakret, Nonthaburi 11120 Quality Control

March 2011 – July 2011

Job Descriptions:

• Evaluate finished products

• Inventory

• Deliver purchased orders to customers

P A R T T I M E J O B

• Shangri-La Hotel

89 Soi Wat SuanPlu, New Road, Bangrak, Bangkok, 10500, Thailand

Casual Waiter (Banquet)

2011-2013

Job Descriptions:

• Serve food and drinks

• Organize the table setting

• Prepare the conference room for an event

• Assist the guests in general

O N – T H E – J O B T R A I N I N G

• True Coffee

October 2011

• Lavazza Coffee

January 2012

• First Aid & CPR / Fire Safety Training

March 2016

• HACCP / Hazard Analysis Critical Control Point

February 2017

• Accor Food Safety Management System (Ac FSMS) Training Course

February 2017

• Priority & Resolution

May 2017

• Telesales Excellence

June 2019

Q U A L I F I C A T I O N S U M M A R Y

• Self-motivated with high energy, initiative and focus

• Professional, sociable, and willing to learn new things

• Patient, adaptable and a team player

• Communication/People skills

• Creative and strategic skills

• Good negotiation and interpersonal skills

• Strong organization and analytical skills

• Good numeric skills and knowledge of statistics

• A high standard of computer literacy

• Problems solving skill with clients

S K I L L S A N D A B I L I T I E S

• Works well with others and can adjust to different kinds of environment

• Good interpersonal skill

• Enthusiastic and Quick learner

• Proficient in property management system (PMS Protel)

• Proficient in point of sale system (POS Micros, POS Oasis)

• Proficient in computer literate (MS Word, MS Excel, MS PowerPoint), Internet and Email

• Typing skills: Thai, 30 words per minute / English 32 words per minute

L A N G U A G E S

• Thai (Native Speaker)

• Good command of Written and Spoken English

(TOEIC – 675)

E D U C A T I O N A L B A C K G R O U N D

Sakolrajwittayanukul School – High School Diploma (2007-2010) 4 Saisawang Road, ThatcheangchumAmpoeMueang,

SakonNakon 47000

P E R S O N A L D A T A

Nickname : Benz

Gender : Male

Age : 27 years old

Date of birth : November 25, 1991

Religion : Buddhist

Civil Status : Single

Height : 166 cm

Weight : 65 kg

C H A R A C T E R R E F E R E N C E S

MS. GULISSALA NAMPHIKUN

SOUTHBAY LEISURE AND RESORTS CORPORATION

U-2401 & 2501, 24/F & 25/F Pbcom Tower, Ayala Ave., Bel-Air, Makati, Metro Manila, Philippines, 1203

CUSTOMER SERVICE SUPERVISOR

Contact No. : +639*-****-****

MS. WARIN SAECHUA

SOMERSET EKAMAI BANGKOK

LUXURY SERVICED APARTMENTS

22/1 Ekamai Soi 2, Sukhumvit 63 Road, Phra Khanong Nua, Wattana, Bangkok 10110

GUEST SERVICE MANAGER

Contact No. : +669*-***-****

MR. KOMKAI SUKSERM

SOFITEL BANGKOK SUKHUMVIT

LUXURY HOTELS & RESORT

89 Sukhumvit Road Soi 13-15, Klongtoey Nua, Wattana, 10110 Bangkok, Thailand

ASSISTANT BAR MANAGER

Contact No. : +668*-***-****

MS. NITCHAKARN KLINHOM

NEW JOE GUEST HOUSE COMPANY

81 Trokmayom, Taladyod, Phanakorn, Bangkok 10200

HUMAN RESOURCES OFFICER

Contact No. : +668*-***-****

MR. KANOKPON SOMPHONG

SF CORPORATION PUBLIC CO. LTD (CENTRAL WROLD)

4 Ratchadumri Road, Pathumwan, Pathumwan, Bangkok 10330 JUNIOR ASSISTANT THEATRE MANAGER

Contact No. : +668*-***-****

Mr. Thanawut Lonsiw

Applicant



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