Garland, Texas, 75043
Dedicated and detail-oriented Customer Service Specialist with over 20 years experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible and goal-oriented team player with expertise in scheduling customer relationship management, document control and program leadership. Dependable self-starter seeking to leverage background into a Home-Operator role with a progressive organization.
Personalized Communications, Duncanville, Texas
Dispater June 2018 - Present
Use multitasking talents to speak to callers and type information into the system simultaneously in all type of situations.
Move between periods of inactivity to immediate intensity with relative ease and accuracy.
Deliver informative details to law enforcement, medical associates, and attorneys so that they are prepared for situations prior to contacting caller.
Efficiently used a computerized dispatch software system to answer calls and route them to the appropriate personnel.
Players Sports Bar & Billiards, Dallas, Texas
Bartender October 2012 - April 2016
Cleaned establishment printed sales reports, counted cash drawers, and took inventory to prepare bar for next shift.
Ordered and maintained inventory of bar products and ingredients,, including liquor, beer, soft drinks, and garnishes.
Performed general cashiering duties, such as authorizing payments and collecting tabs. Handled complaints and disputes from customers to ensure customer satisfaction.
Cambridge Court Apartments PHA, Fort Worth, Texas
Leasing Consultant November 2010 - October 2011
Encouraged prospective tenants to fill out applications after property tours.
Maintained accurate records of all correspondence with and from tenants.
Provided tours of the property to prospective tenants and offered valuable information in regards to major features.
Promoted the property to businesses in the local area through marketing collateral, phone calls and email messages.
Customer and Personnel Service
Computers and Electronics
Complex Problem Solving
Judgment and Decision Making