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Front Office Manager

Malapuram, Kerala, India
September 23, 2019

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Resume: Cell: +91-808******* +968-********

Seeking Managerial assignment in the capacity of Corporate Front Office Manager with a reputed and growth oriented property

Professional Overview

Adept in managing systems including front office systems, supplies, inventory, forecasting & budgeting and preparing financial reports including rate and availability data. Proficient in achieving high customer satisfaction and recommending procedures to facilitate streamlining of departments to further excel customer satisfaction metrics.

Excellent in overseeing staffing, disciplining, scheduling and monitoring performance in order to provide optimal guest satisfaction. Proven record of accomplishment of developing procedures, service standards and operational policies, planning & implementing effective control measures to reduce running costs of the unit.

Possess strong organizational, leadership, decision making, mentoring & relationship management skills while maintaining high standards of personal performance and professionalism with ability to relate to people at any level of business and management.

Core Competencies ~ Graphical Representation

Career Contour

November 2017 –Present

Dunes by Al Nahda Resort Spa –

Corporate Front Office Manager

90 Spacious and Contemporary Rooms & Suit

November 2015 –November 2017

Al Nahda Resort and Spa

Front Office Manager

180 Apartment Spacious and Contemporary Rooms & Suite

November 2014 –November 2015

Al Nahda Resort and Spa

Assistant Front Office Manager

180 Apartment Spacious and Contemporary Rooms & Suite

November 2013 –November 2014

Al Nahda Resort and Spa

Duty Manager

180 Apartment Spacious and Contemporary Rooms & Suite

March 2011 –November 2013

Safir Doha Hotel

Night Manager

139 Rooms

March 2008 –March 2011

Venice Hotel

Front Office Supervisor

100 Rooms

March 2007 –March 2008

Fortune Hotel

Front Office Executive

69 Rooms

Key Roles

Responsible for overall hotel operations.

Overseeing smooth & scheduled implementation of brand standards to minimise gaps in actual vs. required standards.

Monitor Guest satisfaction reports and implement actions on imparting appropriate in house training to the team to attain Service Excellence & teamwork.

Reviewing & interpreting the market trends/ client feedback to attune the business strategies as per the guest requirements & expectations.

Business strategy planning & analysis for assessment of revenue potential & opportunities so as to re-vamp, re-establish or set up new business sources to achieve planned targets.

Recruits best available candidates based on recommendation and personal interviews.

Reviewing departmental programmers to ensure development of future department Managers.

Ensuring that the all the Up-sell goals are achieved

Visits all departments daily and observes routine activities.

Conducting quality checks with regard to the Room and Public Area Product and Service.

Attends department meeting regularly with Division Head.

Conducting weekly/daily meeting with department responsible.

Reviewing departmental profit and loss performance.


Marketing & Communication:

Developing, Implementing, Maximizing, Monitoring and Evaluating the hotel’s Communication objectives, strategies, including advertising, public relations, graphics and Collaterals, so as to support the objectives set in the annual Marketing Plan.

Working collaboratively with a diverse staff team to create and manage cross-organizational, integrated marketing strategies.

Coordinating communications projects with vendors and contractors for the development and production of educational event promotional materials, web site production and other collateral.

Assisting in developing new revenue sources through supplier membership, exhibits and sponsorships.

Serving as internal liaison to the meetings department and other staff resources

Reviewing and edit existing promotional materials for marketing effectiveness, cross-selling implications and adherence to brand guidelines.

IT and Creativity:

Advanced computer knowledge, networking, Command on much software’s i.e. Micros, Fidelio, Opera, IDS .


ProfessionalDemeanour-Exhibitingbehaviouralstylesthatconveyconfidenceandcommandrespectfromothers; making a good first impression and representing Hotel in alignment with its values.

Adaptability-Maintaining performance level under pressure or when experiencing changes or challenges in the workplace.

Managing Execution

Driving for Results-Setting high standards of performance for self and/or others; assuming responsibility for work objectives; initiating, focusing, and monitoring the efforts of self and/or others toward the accomplishment goals; proactively taking action and going beyond what is required

Building and Contributing to Teams-Leading and participating as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

Building Relationships

Co-worker Relationships-Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.

Guest Relationships-Developing and sustaining relationships based on an understanding of Guest needs and actions consistent with Spirit to Serve.

Flexible & Adaptable:

Ability to handle change and adapt to new situations.

Skills to manage work pressure, prioritize work, meeting deadlines.

Positive attitude and good communication skills.

Commitment to delivering a high level of Guest service

Excellent grooming standards.

Flexibility to respond to arrange of different work situations.

Ability to work under pressure and under own initiative.

Strong analytical skills.

Previous experience of leading role in Front Office/Reservations/Revenue

Academic Credentials

1.AMS Institute of Hotel Management Diploma In Hotel Management, INDIA,

2. B.A (History) University of Calicut – India

Training and Certifications

Presentation Skill

Train the Trainer

Effective Performance Management

SPC key performance Indicator

Progressive Disciplinary action

Empowerment of Leaders

Leadership Skills for Supervisor

General work place Safety

Telephone Etiquette

Revenue Management Tools used

-OperaVersion5 (PMS, Sales & Catering)

-Rate Gain (Price Grain, Rate Gain)

-Travel Click, Synxis, GDS

Personal Dossier

Nationality : Indian

Date of birth : 31/03/1987

Languages known : English, Hindi, Arabic. Malayalam, Tamil

I have been working in Hospitality Industry for over 11+ years specialized in Operation & Hotel Management. An experienced and skilled Manager with expertise in Front Office operations and Housekeeping, guest Relation and Security Operations.

Knowledge of Revenue Management.

Consistent in monitoring guest feedback through various channels and ensuring problem resolution and guest recovery through empowerment executed and guest satisfaction increased.

Improvise billing accuracy system for an efficient departure process, reducing guest queue and enhance guest experiences.

Successfully implement credit card batching reports to reduce errors in credit card payment within front office department.

Monthly staff training about hotel brand standard to increased better loyalty, guest recognition and repeat business.

Implement process to increase incremental revenue via internet sales, room up-selling and late checkout charges.

Understanding Hotel Operations, Effective Communication, Planning for Business, Supervising People, Understanding Differences, Supervising Operations, Team work, Adaptability, Guest Relation Focus, Drive for Results.

Afsal Ahmed



Pre-Opening Experience




Skype: afsalafsal81

Afsal Ahmed


Contact this candidate